# Quality and Safety Business Support Officer > NHS job listing from Job Clerk for NHS Kent and Medway Integrated Care Board. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/quality-and-safety-business-support-officer/11cd8665-451a-4a0b-abf7-f64de193780d - **Markdown:** https://www.jobclerk.com/job/quality-and-safety-business-support-officer/11cd8665-451a-4a0b-abf7-f64de193780d.md ## Summary - **Status:** Live - **Employer:** NHS Kent and Medway Integrated Care Board - **Location:** Gail House - **Workplace type:** onsite - **Profession:** Business support officer - **Grade:** Band 4 - **Salary:** £28,392 - £31,157 pro rata, per annum - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-11-02T23:59:00.000Z - **Posted:** 2026-10-20T08:00:36.098Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Kent/Maidstone/NHS_Kent_Medway_Integrated_Care_Board/Quality_Safety/Quality_Safety-v8365312 - **Application URL:** https://apps.trac.jobs/job-advert/8365312?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.kentandmedway.icb.nhs.uk ## Job Content ### Job overview The Quality and Safety Business Support Officer provides high quality administrative, coordination and information management support to the ICB’s Quality and Safety team, enabling the ICB to discharge its responsibilities for the quality and safety of services commissioned across Kent and Medway. The postholder supports the team’s CMDT-aligned work (UEC and Flow; Elective Care, including maternity and neonatal services; Mental Health, Learning Disability and Autism; and Community and Primary Care) and its cross-cutting portfolios, including Patient Safety and System Learning, and Infection Prevention and Control. The role coordinates quality governance meetings, maintains the trackers and logs that underpin quality assurance and risk escalation, provides project support to the Quality and Safety Programme Manager, and ensures timely and accurate reporting to internal and system forums. A key area of responsibility is supporting the Quality and Safeguarding Insights Group, bringing together quality and safeguarding information so that emerging risks and themes are identified and acted on. The postholder contributes directly to the organisation’s commitment to safe, high quality care for the people of Kent and Medway, and upholds NHS Kent and Medway’s values of care, inclusion, trust, integrity and continuous improvement. ### Main duties of the job - Provide specialist administrative and business support to the Quality and Safety team, including the Associate Director of Quality, Safety and Infection Control, the CMDT Leads and the Quality Leads. - Manage diaries, schedule meetings, set up MS Teams sessions and coordinate virtual and in-person meetings, provider quality visits and events. - Provide end-to-end business support to the Quality and Safeguarding Insights Group: maintaining its forward plan, commissioning and collating quality and safeguarding information and reports, preparing agendas and papers, taking accurate minutes and tracking actions and escalations to completion. - Coordinate other quality governance meetings and task and finish groups, including the System Quality Group, provider quality review meetings and meetings held under the Quality Engagement and Risk Escalation Framework: preparing agendas, collating papers, taking accurate minutes and tracking actions to completion. Please note, this vacancy does not meet the criteria for skilled worker sponsorship and therefore, we are unable to accept applications from candidates that cannot provide documentary evidence of right to work in the United Kingdom. ### Detailed job description and main responsibilities The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this. Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert. We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job. If you need an application form in an alternative format please let our recruitment team know so they can help you with this. All information you supply on your application should, to the best of your knowledge, be true and accurate. ## Person Specification ### Attributes **Essential** - Ability to maintain confidentiality and handle sensitive information with discretion - Commitment to personal development and learning - Ability to work independently and as part of a team - Ability to build constructive relationships with a wide range of stakeholders - Strong organisational skills with the ability to prioritise and manage competing demands ### Competencies **Essential** - Excellent written communication skills, including accurate and concise minute taking - Experience using SharePoint or other document management systems - Understanding of NHS structures and the role of an ICB in quality and patient safety - Understanding of confidentiality, data protection and information governance - Ability to coordinate meetings and maintain forward plans, trackers and action logs - Ability to track project milestones, actions and risks and follow up outstanding items - Competent in data entry, data management and producing reports, including using Excel ### Qualifications and Experience **Essential** - Educated to NVQ Level 3 or equivalent qualification, or significant relevant administrative experience in a busy environment - NVQ Level 3 in Business Administration or equivalent - Experience supporting patient safety, quality assurance or incident management processes - Experience supporting projects or programmes, for example maintaining project plans, RAID logs or highlight reports - Experience supporting governance, assurance or committee processes - Experience working in the NHS, health, social care or wider public sector - Experience managing data, maintaining trackers and logs, and producing reports - Experience using Microsoft Office applications (Outlook, Word, Excel, Teams) ## Documents - [job description (pdf, 152.4kb)](https://www.healthjobsuk.com/documents?vdoc=10692429) - [staff privacy notice (pdf, 616.3kb)](https://www.healthjobsuk.com/documents?edoc=2860) - [a guide to completing your application (pdf, 296.4kb)](https://www.healthjobsuk.com/documents?edoc=2856) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.