# Quality and Patient Safety Co-ordinator > NHS job listing from Job Clerk for Epsom and St Helier University Hospitals NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/quality-and-patient-safety-co-ordinator/9635c1ce-15ea-46f0-8dd8-c43e6433ecad - **Markdown:** https://www.jobclerk.com/job/quality-and-patient-safety-co-ordinator/9635c1ce-15ea-46f0-8dd8-c43e6433ecad.md ## Summary - **Status:** Live - **Employer:** Epsom and St Helier University Hospitals NHS Trust - **Town:** Carshalton - **Region:** London - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 7 - **Salary:** £55,524 - £62,652 Pa incl HCAS Outer pro rata - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week (9-5 daily) - **Closing date:** 2026-07-12T23:59:00.000Z - **Posted:** 2026-06-29T00:02:03.537Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/London/Carshalton/Epsom_St_Helier_University_Hospitals_NHS_Trust/Planned_Care/Planned_Care-v7973265 - **Application URL:** https://apps.trac.jobs/job-advert/7973265?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.epsom-sthelier.nhs.uk ## Job Content ### Job overview The Planned Care Divisional Quality and Patient Safety coordinator will work as part of the Planned Care Divisional management team and will support the Planned Care management team with coordinating and overseeing quality processes to support patient safety, experience and clinical outcomes. ### Main duties of the job The Planned Care Quality and Patient Safety Coordinator will support education and training for staff within the Division on aspects of quality and processes for managing the dimensions of quality (risk management, health and safety, clinical governance, complaints management, audit etc.). The post holder will promote a psychologically safe culture in which reporting of incidents is actively supported. They will facilitate and coordinate learning responses in line with the Patient Safety Incident Response Framework (PSIRF) PSIRF and the Trust’s Patient Safety Incident Response Plan (PSIRP). They will support improvements in the quality of clinical care and patient safety through sharing of lessons learned as a result of learning responses and supporting implementation and embedding of required practice changes within the Division. The Planned Care Divisional Quality and Patient Safety Coordinator will offer advice, support and mentorship to service leads on the management and investigation of clinical incidents, promoting a positive quality culture in which continuous improvement in clinical care is sought and achieved. ### Detailed job description and main responsibilities Please refer the attached Job description and specification for detailed Job role, responsibilities . ## Job Details The Planned Care Divisional Quality and Patient Safety coordinator will work as part of the Planned Care Divisional management team and will support the Planned Care management team with coordinating and overseeing quality processes to support patient safety, experience and clinical outcomes. ## Job Description The Planned Care Quality and Patient Safety Coordinator will support education and training for staff within the Division on aspects of quality and processes for managing the dimensions of quality (risk management, health and safety, clinical governance, complaints management, audit etc.). The post holder will promote a psychologically safe culture in which reporting of incidents is actively supported. They will facilitate and coordinate learning responses in line with the Patient Safety Incident Response Framework (PSIRF) PSIRF and the Trust’s Patient Safety Incident Response Plan (PSIRP). They will support improvements in the quality of clinical care and patient safety through sharing of lessons learned as a result of learning responses and supporting implementation and embedding of required practice changes within the Division. The Planned Care Divisional Quality and Patient Safety Coordinator will offer advice, support and mentorship to service leads on the management and investigation of clinical incidents, promoting a positive quality culture in which continuous improvement in clinical care is sought and achieved. ## Responsibilities Please refer the attached Job description and specification for detailed Job role, responsibilities . ## Person Specification ### Skills **Essential** - Able to provide and receive information demonstrating good verbal and written communication skills - Able to analyse situations and facts discussing options where required to manage a given situation - Strong decision making skills Able to influence and motivate staff - Able to analyse data and draft a Board level report - Computer skills, with working knowledge of databases, spreadsheets and presentation packages - Able to present with confidence - Able to deliver relevant training to staffing groups in relation to Quality, Patient Safety and Governance **Desirable** - Ability to plan and deliver training ### Personal **Essential** - Self- awareness. Commitment to team working Enthusiasm/motivation. - Approachable and determined. - Work to own initiative and is flexible/adaptable ### Knowledge **Essential** - Able to demonstrate understanding of the NHS Patient Safety Strategy and PSIRF - Able to demonstrate understanding of the NHS Complaints Standards - Able to describe the dimensions of quality Knowledge of the CQC Key Lines of Enquiry - Knowledge of Data Protection - Knowledge of clinical audit **Desirable** - Knowledge of Risk Assessment in a healthcare setting ### Experience **Essential** - Experience of holding a Clinical Risk/Governance role or equivalent - Managing complaints and Pals contacts - Family and service user engagement - Experience of effective team work including working within a multidisciplinary team and the wider healthcare setting - Experience and ability to provide and receive complex sensitive information - Able to analyse and interpret facts and make appropriate judgment - Experience of collating and presenting Divisional and Board level reports - Experience of undertaking Learning responses - Experience of audits - Experience of planning own workload and meeting agreed deadline - Experience of communicating Involvement at regional level in a quality Governance capacity Experience of delivering training Application Form/CV and interview with the legal team to support inquests and information for litigation - Experience of FOI and SAR process **Desirable** - Involvement at regional level in a quality Governance capacity Experience of delivering training ### Qualifications **Essential** - Degree or equivalent experience in Quality, Governance and Patient Safety - Certification in PSIRF methodology and Learning Responses **Desirable** - Previous experience of developing an aspect of quality patient safety; patient experience; Certification in a legal processes ## Documents - [dbs policy (pdf, 101.1kb)](https://www.healthjobsuk.com/documents?edoc=677) - [we're here to care (doc, 39.0kb)](https://www.healthjobsuk.com/documents?edoc=678) - [onboarding roadmap (pdf, 440.9kb)](https://www.healthjobsuk.com/documents?edoc=3008) - [ai toolkit for candidates (pdf, 1.9mb)](https://www.healthjobsuk.com/documents?ddoc=2413) - [job description for quality and patient safety co-ordinator (pdf, 184.4kb)](https://www.healthjobsuk.com/documents?vdoc=10255459) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.