# Quality and Governance Manager > NHS job listing from Job Clerk for University Hospitals Coventry and Warwickshire NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/quality-and-governance-manager/45280770-0575-4a37-8e80-8c0184902758 - **Markdown:** https://www.jobclerk.com/job/quality-and-governance-manager/45280770-0575-4a37-8e80-8c0184902758.md ## Summary - **Status:** Live - **Employer:** University Hospitals Coventry and Warwickshire NHS Trust - **Location:** University Hospital - **Workplace type:** onsite - **Profession:** Quality and governance manager - **Grade:** Band 5 - **Salary:** £32,073 - £39,043 per annum - **Contract type:** Permanent - **Employment type:** Full time, Part time, 37.5 hours per week - **Closing date:** 2026-11-25T23:59:59.999Z - **Posted:** 2026-11-11T13:10:48.112Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Warwickshire/Coventry/University_Hospitals_Coventry_Warwickshire_NHS_Trust/Integrated_Care_Community_Services/Integrated_Care_Community_Services-v8425555 - **Application URL:** https://apps.trac.jobs/job-advert/8425555?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.uhcw.nhs.uk ## Job Content ### Job overview We are seeking a motivated and enthusiastic Quality and Governance Manager to join our team. This is an excellent opportunity for someone with experience in healthcare, administration, service improvement or operational support who is looking to develop their career within a governance-focused role. As a key member of the Team, you will work with clinical and operational colleagues to support the delivery of safe, effective and high-quality services, playing a key role in promoting patient safety, learning and continuous improvement across a diverse range of services. The role involves coordinating and monitoring governance processes including patient safety incidents, complaints, audits, risks and action plans. You will support the collection, analysis and reporting of quality and performance data, helping services identify trends, monitor progress and implement improvements. Working collaboratively with a range of stakeholders to improve patient and staff experience, and maintain compliance with organisational and regulatory requirements. You will assist with governance meetings, prepare reports and documentation, monitor actions and provide guidance on governance processes and quality standards. This is an exciting opportunity to gain experience in governance, quality and patient safety while making a meaningful contribution to improving services and outcomes for patients. Please be advised sponsorship is not eligible for this post. ### Main duties of the job Coordinate and support quality, safety and governance activities to help ensure the delivery of safe, effective and high-quality care. Work closely with clinical and operational teams to monitor performance dashboards, complaints, incidents, audits, risks and action plans, ensuring governance processes are completed accurately and within agreed timescales. Collect, analyse and report quality, safety and performance data, identifying trends, highlighting areas of concern and supporting services to implement and sustain improvements. Contribute to the management of patient safety incidents, complaints and risks, ensuring appropriate investigation, documentation, learning and escalation in line with Trust policies and procedures. Work collaboratively with staff across services to support the achievement of quality, safety and performance objectives through effective monitoring, assurance and follow-up of agreed actions. This includes tracking actions arising from incidents, complaints, audits, peer reviews, external inspections and quality improvement initiatives. Support patient experience programmes, including I Want Great Care (IWGC), helping teams increase engagement, review feedback and identify opportunities to improve services and patient outcomes. Attend and supporting governance, quality improvement and patient safety meetings, preparing reports and performance updates, maintaining accurate records and monitoring progress against agreed actions. ### Detailed job description and main responsibilities The post holder will support the delivery of safe, effective and high-quality services by coordinating and monitoring governance, quality and patient safety activities across the group. Key responsibilities include overseeing performance dashboards, audits, complaints, incidents, risks and action plans, ensuring all governance processes are completed accurately and within agreed timescales. They will collect, analyse and report quality, safety and performance data, identifying trends and areas for improvement to support compliance with Trust, regulatory and local performance requirements. The role includes supporting the management of patient safety incidents, complaints and risks, ensuring timely investigation, learning, escalation and implementation of actions. Working closely with clinical and operational teams, the post holder will support quality improvement initiatives, help services achieve performance targets and contribute to improving patient and staff experience through initiatives such as I Want Great Care (IWGC) and Staff Survey programmes. The post holder will attend governance, quality improvement and patient safety meetings, providing updates on performance, compliance and progress against agreed actions. They will monitor the delivery of improvement plans arising from incidents, complaints, audits, peer reviews and external inspections. The role also includes providing advice, guidance and training to staff on governance processes, quality standards and performance requirements, promoting a culture of learning and continuous improvement. The post holder will manage sensitive and confidential information, develop effective working relationships with a wide range of stakeholders and contribute to the development, implementation and review of governance policies, procedures and systems. This role requires strong organisational, analytical and communication skills, with the ability to manage competing priorities and support multiple workstreams simultaneously. For further details of the role please see the attached job description. Please be advised the interviews for this post will take place on 09/12/2026 and 10/12/2026, subject to availability. Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested. ## Person Specification ### Knowledge **Essential** - - Thorough working knowledge of Microsoft Office packages i.e. Outlook, Word, Excel and Access - Demonstrate understanding of NHS Performance Targets and Local KPI’s. - Good understanding of Trust policies. - Knowledge of how to use effective time management and organisational skills to meet simultaneous deadlines. - Able to identify an appropriate skill mix to optimise the effectiveness of the service via analysing work streams and activity. ### Experience **Essential** - - Experience of writing/reviewing policies and procedures and evidence of successful implementation. - Experience in Trust EPR system (e.g. EMIS) and processes relating to activity data and capture. - Experience of Community IT systems - Advanced decision making and resolving complex work-related issues - Experience of working with performance reports - Previous experience of working within a clinical healthcare setting **Desirable** - - Experience of IT systems - Experience of working with colleagues/ peers at senior levels - Experience of working in a training capacity - Project Management Experience working in a clinical governance and/or quality and safety role ### Skills and Abilities **Essential** - - Evidence of problem-solving skills. - Able to influence and negotiate with staff of all levels. - Able to demonstrate a high level of innovation to contribute effectively to service improvement agendas. - Comprehensive PC skills including proficient use of all Microsoft Office packages. - Able to prioritise work and manage deadlines. Able to work effectively with clinicians. - Able to analyse, interpret and report on service data. - Able to transfer knowledge effectively to others and share good practice. - Excellent numerical and analytical skills. **Desirable** - - Experience of using pivot tables and databases ### Certificate of Training **Essential** - - Degree or equivalent experience - NVQ 3 in Business Management or equivalent - Key Skills level 2 in Literacy or equivalent. - ECDL or equivalent **Desirable** - - Educated to degree level or equivalent experience ### Committment to Trust Values **Essential** - - Evidence of demonstrating the Trust Values (Compassion, Openness, Pride, Partnership, Improve, Learn and Respect) and the associated Values in Action behaviours in the workplace. - For posts with managerial responsibility only Evidence of promoting equality, diversity and inclusion, and ensuring fair and equitable practices throughout your work experience. Evidence of promoting a culture which helps individuals live behaviours aligned to our Trust Values (Compassion, Openness, Pride, Partnership, Improve, Learn and Respect) ## Documents - [candidate guide (pdf, 10.3mb)](https://www.healthjobsuk.com/documents?ddoc=2471) - [job description and personal specification (pdf, 456.4kb)](https://www.healthjobsuk.com/documents?vdoc=10765517) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.