# Product Support Analyst

> NHS job listing from Job Clerk for Derbyshire Support Facilities Services.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/product-support-analyst/d5bbaf38-56f7-4927-bb06-75e0920d7722
- **Markdown:** https://www.jobclerk.com/job/product-support-analyst/d5bbaf38-56f7-4927-bb06-75e0920d7722.md

## Summary

- **Status:** Live
- **Employer:** Derbyshire Support Facilities Services
- **Location:** Sherwood Forest Hospitals NHS Foundation Trust
- **Workplace type:** onsite
- **Profession:** Analyst
- **Salary:** £31,613 - £34,616 per annum
- **Contract type:** Fixed term: 17 months (FTC until December 2027)
- **Employment type:** Full time - 37.5 hours per week
- **Closing date:** 2026-10-29T23:59:59.999Z
- **Posted:** 2026-10-15T14:49:34.212Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/Derbyshire/Sutton_Ashfield/Derbyshire_Support_Facilities_Services/Product_Support_Analyst/Product_Support_Analyst-v8371418
- **Application URL:** https://apps.trac.jobs/job-advert/8371418?ShowJobAdvert=&feedid=9002
- **Employer website:** https://dsfs-ltd.co.uk/

## Job Content

### Job overview

FOR IMMEDIATE START

The EPR Product Support Analyst will report into the EPR Product Analyst to deliver configuration of features to specification within the Electronic Patient Record (EPR) system, they will assist with configuration, troubleshooting, and user queries.

The post will primarily be onsite working with travel required across the 3 SFH Trust sites, successful candidates will be required to work unsociable hours to provide go-live support.

Interviews will be w/c 09/11/2026

### Main duties of the job

The postholder will work closely with supplier Product Specialists, clinical teams, and technical staff to ensure smooth operation of EPR solution, maintain accurate documentation, and support testing activities.

The Trust is implementing Nervecentre EPR, experience in configuring Nervecentre is preferred. However, applications are welcome from candidates with substantial experience in application configuration and javascript.

It is essential that applicant has experience in configuration standards and application testing including automated testing systems.

This role is critical in ensuring that issues are resolved promptly and that users receive high-quality support during implementation and optimisation phases.

Nerve Centre Configuration knowledge will be advantageous.

You will be required to demonstrate the product to a range of stakeholders in groups and or individual (one to one).

### Detailed job description and main responsibilities

For details of this exciting role, please see the attached Job description and Person Specification. This document contains a full detailed description of the role and what the main responsibilities and duties are along with the criteria that is required.

### Applicant requirements

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

## Person Specification

### Behaviours

**Essential**

- - Collaborative approach with clinical and technical teams.
- - Professional and proactive attitude.
- - Commitment to NHS values and confidentiality

**Desirable**

- - Adaptability to changing priorities and willingness to learn new skills.

### Experience

**Essential**

- - Experience providing system or application support in a healthcare or IT environment.
- - Familiarity with logging, triaging, and resolving incidents.
- - Experience maintaining documentation and version control.
- - Experience in presenting to range of stakeholders

**Desirable**

- - Experience with EPR systems or healthcare digital programmes.
- - Exposure to testing processes and quality assurance.
- - Understanding of clinical workflows and coding standards (SNOMED CT, dm+d).

### Other Requirements

**Essential**

- - Ability to travel between sites and other locations as required.
- - Ability to support onsite during key periods including unsociable hours.
- - Ability work flexibly to meet programme demands

### Knowledge and Skills

**Essential**

- - Strong organisational skills and attention to detail.
- - Proficiency in Office 365 applications.
- - Excellent communication and interpersonal skills.
- - Ability to manage multiple priorities and work under pressure.
- - Basic understanding of clinical safety and IG compliance.

**Desirable**

- - Knowledge of governance frameworks and change control processes.

### Qualifications and Training

**Essential**

- - Educated to A-Level or equivalent experience in health informatics, IT, or a related discipline.

**Desirable**

- - Formal IT or project support qualification (e.g., ITIL Foundation, PRINCE2 Foundation).
- - Training in EPR systems or healthcare informatics.

## Documents

- [working for us handbook (pdf, 497.3kb)](https://www.healthjobsuk.com/documents?edoc=2977)
- [product support analyst jd (pdf, 432.0kb)](https://www.healthjobsuk.com/documents?vdoc=10699198)

## Agent Notes

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