# Private Patient Co-ordinator > NHS job listing from Job Clerk for Spire Healthcare Ltd. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/private-patient-co-ordinator/62a96c9f-2f30-4a2f-a4cf-15370b327668 - **Markdown:** https://www.jobclerk.com/job/private-patient-co-ordinator/62a96c9f-2f30-4a2f-a4cf-15370b327668.md ## Summary - **Status:** Live - **Employer:** Spire Healthcare Ltd - **Location:** Spire Norwich Hospital - **Profession:** Coordinator (discipline unspecified) - **Contract type:** Permanent - **Employment type:** Full time - **Closing date:** 2026-11-06T10:49:00.000Z - **Posted:** 2026-08-17T15:21:04.119Z - **Source information URL:** https://elij.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/28470 - **Application URL:** https://elij.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/28470 - **Employer website:** https://www.spirehealthcare.com/ ## Job Content Private Patient Coordinator | Norwich | Full Time | Permanent | Monday - Friday | 37.5 per week Are you passionate about delivering exceptional customer service and helping people access the healthcare they need? At Spire Norwich Hospital, we are looking for a proactive and customer-focused Private Patient Coordinator to join our team. This is a fantastic opportunity for someone who enjoys building relationships, supporting patients through important healthcare decisions, and working in a fast-paced environment where no two days are the same. As the first point of contact for many of our self-pay and insured patients, you'll play a vital role in guiding them through their healthcare journey, providing expert support, clear information, and a seamless experience from enquiry through to treatment. What You'll Be Doing - Supporting patients with enquiries via telephone, email, and face-to-face interactions. - Guiding self-pay and private medical insurance patients through their treatment options and pathways. - Converting enquiries into appointments, diagnostics, and admissions through a consultative and patient-centred approach. - Providing accurate quotations, booking appointments, and processing payments. - Building strong relationships with consultants, medical secretaries, and hospital colleagues to ensure outstanding patient experiences. - Supporting patients with financing options and helping them make informed decisions about their care. - Using a range of digital systems and tools to manage enquiries effectively and efficiently. What We're Looking For We're keen to hear from individuals who are: ✔ Passionate about delivering exceptional customer service ✔ Confident communicators who can build rapport with a wide range of people ✔ Comfortable handling sensitive and sometimes complex conversations ✔ Organised and able to manage multiple priorities effectively ✔ Experienced in working within a customer-focused, sales, healthcare, hospitality, or service environment ✔ Positive team players who thrive in a collaborative and fast-paced setting ✔ Confident using multiple systems and digital platforms Interview Dates: 17th and 18th September Why Join Spire Norwich Hospital? At Spire, we're committed to providing outstanding personalised care for our patients and creating a supportive environment where our colleagues can thrive. In return, you'll benefit from: - A welcoming and supportive team environment - The opportunity to make a genuine difference to patients' lives - Working within one of the UK's leading independent healthcare providers - A rewarding role where patient care and customer experience are at the heart of everything you do Benefits: We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to: - 35 days annual leave inclusive of bank holidays - Employer and employee contributory pension with flexible retirement options - ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers - Private medical insurance - Life assurance - Save an average of £50 per month with our free onsite car park Our Values We are extremely proud of our heritage in private healthcare and of our values as an organisation: - Driving clinical excellence - Doing the right thing - Caring is our passion - Keeping it simple - Delivering on our promises - Succeeding and celebrating together Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. We commit to our employee’s well-being through work life balance, on-going development, support and reward. Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services. For us, it's more than just treating patients; it's about looking after people. ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.