# Principle Infrastructure Engineer - Telephony > NHS job listing from Job Clerk for North West Ambulance Service NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/principle-infrastructure-engineer-telephony/12539a03-93e4-4914-891f-6dbe42c65990 - **Markdown:** https://www.jobclerk.com/job/principle-infrastructure-engineer-telephony/12539a03-93e4-4914-891f-6dbe42c65990.md ## Summary - **Status:** Live - **Employer:** North West Ambulance Service NHS Trust - **Town:** Bolton - **Region:** North West - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 8 - **Salary:** £57,528 - £64,750 PA - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-06-22T23:59:00.000Z - **Posted:** 2026-06-08T08:42:41.121Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Manchester/Manchester/North_West_Ambulance_Service_NHS_Trust/Corporate/Corporate-v8064687 - **Application URL:** https://apps.trac.jobs/job-advert/8064687?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.nwas.nhs.uk ## Job Content ### Job overview Principle Infrastructure Engineer – Telephony Providing effective support, maintenance and development to NWAS Telephone Systems (both in and out of office hours), NWAS needs to ensure that the right IT support is available in the Right Place, at the Right Time, Every Time. As a part of the Trusts infrastructure team, you will be the senior authority on the NWAS telecommunications environment, responsible for the maintenance and management of both the existing telecommunications solutions and future developments. You will be considered the Subject Matter Expert for the telephony system with ideally at least 10 years maintaining, supporting and deploying Contact Centres. The Trust will offer training on its specific systems.  You will use your highly developed technical knowledge and experience to drive the continual improvement of telephony services to the trust.  You will be the ultimate escalation for all Trust telephony issues, providing advice and guidance to both the ICT Senior Management Team and other Infrastructure engineers. ### Main duties of the job The post holder will work with industry leaders and experts to maintain telecommunications systems which meet the needs of our changing digital landscape, assessing business requirements across the Trust and recommending solutions which meet current requirements, whilst future proofing design and maintaining awareness of technology developments and the strategic direction of the trust.  You will be expected to participate in National meetings regarding the future of the Ambulance service Telephony system. You will ensure that the Telecommunications design incorporates resilience, reliability and sustainability.  You will ensure comprehensive system design and configuration documentation is produced, maintained and controlled throughout the life of the solution. Regular travel in your own vehicle may be required across the North West and occasionally nationally (subject to Agenda for Change terms and conditions).  We regret we cannot offer sponsorship.  This position will require attending site four times a week as such a full driving license is a requirement.  You will also be placed after a suitable period onto the Trusts On-Call Rota.  Interview will be in person at one of our main sites within the North West. ### Detailed job description and main responsibilities Visa sponsorship is not possible for this role for either candidates or existing employees. This role does not meet the eligibility criteria for Skilled Worker/ Health and Care Worker visas as set out at gov.uk. Graduate visa holders should have no expectation of long-term employment through sponsorship. Additionally, your visa conditions and validity period must allow you to work in the role question and for a suitable period to allow training and execution without requiring sponsorship. Please ensure that you have read and understood the job description and person specification before applying. ## Job Details Principle Infrastructure Engineer – Telephony Providing effective support, maintenance and development to NWAS Telephone Systems (both in and out of office hours), NWAS needs to ensure that the right IT support is available in the Right Place, at the Right Time, Every Time. As a part of the Trusts infrastructure team, you will be the senior authority on the NWAS telecommunications environment, responsible for the maintenance and management of both the existing telecommunications solutions and future developments. You will be considered the Subject Matter Expert for the telephony system with ideally at least 10 years maintaining, supporting and deploying Contact Centres. The Trust will offer training on its specific systems. You will use your highly developed technical knowledge and experience to drive the continual improvement of telephony services to the trust. You will be the ultimate escalation for all Trust telephony issues, providing advice and guidance to both the ICT Senior Management Team and other Infrastructure engineers. ## Job Description The post holder will work with industry leaders and experts to maintain telecommunications systems which meet the needs of our changing digital landscape, assessing business requirements across the Trust and recommending solutions which meet current requirements, whilst future proofing design and maintaining awareness of technology developments and the strategic direction of the trust. You will be expected to participate in National meetings regarding the future of the Ambulance service Telephony system. You will ensure that the Telecommunications design incorporates resilience, reliability and sustainability. You will ensure comprehensive system design and configuration documentation is produced, maintained and controlled throughout the life of the solution. Regular travel in your own vehicle may be required across the North West and occasionally nationally (subject to Agenda for Change terms and conditions). We regret we cannot offer sponsorship. This position will require attending site four times a week as such a full driving license is a requirement. You will also be placed after a suitable period onto the Trusts On-Call Rota. Interview will be in person at one of our main sites within the North West. ## Responsibilities Visa sponsorship is not possible for this role for either candidates or existing employees. This role does not meet the eligibility criteria for Skilled Worker/ Health and Care Worker visas as set out at gov.uk. Graduate visa holders should have no expectation of long-term employment through sponsorship. Additionally, your visa conditions and validity period must allow you to work in the role question and for a suitable period to allow training and execution without requiring sponsorship. Please ensure that you have read and understood the job description and person specification before applying. ## Person Specification ### Experience **Essential** - Significant experience in a senior or lead infrastructure engineering role within a complex, regulated environment (NHS or similar). - Track record of defining infrastructure strategy and delivering enterprise-level solutions. - Proven leadership in managing technical teams and influencing organisational direction ### Skills / Competencies **Essential** - Ability to define and govern enterprise-level network and telephony architecture, ensuring scalability, resilience, and compliance. - Deep knowledge of advanced networking (LAN/WAN, VPN, SD-WAN), IP telephony, unified communications, and cloud connectivity. - Proven experience implementing NHS digital standards, ISO27001, GDPR, and other regulatory frameworks. - Expertise in automation tools and scripting (PowerShell, Python, Ansible) to drive efficiency and standardisation. - Strong understanding of ITIL v4 principles and ability to shape service strategy and governance. - Demonstrated ability to lead multi-disciplinary teams, mentor senior engineers, and influence organisational strategy. - Skilled in managing relationships with senior stakeholders, suppliers, and external partners to deliver strategic outcomes. - Demonstrable compassionate and inclusive leadership - Experience in the application of HR processes - Demonstrable experience of line management responsibilities ### Values and Behaviours **Essential** - Working together – demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable ### Qualification and Knowledge **Essential** - Masters level qualification or equivalent relevant in depth experience in an Ambulance Service environment. - Evidence of continued professional and personal development. - Demonstrable comprehensive understanding of network infrastructure design, technology and standards. ## Documents - [jd (pdf, 311.5kb)](https://www.healthjobsuk.com/documents?vdoc=10355365) - [application guide (pdf, 207.5kb)](https://www.healthjobsuk.com/documents?edoc=2376) - [staff benefits brochure (pdf, 4.4mb)](https://www.healthjobsuk.com/documents?edoc=3013) - [recruitment of ex-offenders (pdf, 228.4kb)](https://www.healthjobsuk.com/documents?edoc=1984) - [recruitment terms and conditions (pdf, 40.5kb)](https://www.healthjobsuk.com/documents?edoc=1413) - [candidate's guide to nhs employment checks standards (pdf, 221.3kb)](https://www.healthjobsuk.com/documents?edoc=1412) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.