# Practice Manager > NHS job listing from Job Clerk for The Glebe Surgery. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/practice-manager/9a646be0-4df2-43d1-9ef3-d6a6cc2100fd - **Markdown:** https://www.jobclerk.com/job/practice-manager/9a646be0-4df2-43d1-9ef3-d6a6cc2100fd.md ## Summary - **Status:** Live - **Employer:** The Glebe Surgery - **Location:** Pulborough - **Profession:** Practice manager - **Salary:** Depends on experience - **Contract type:** Permanent - **Employment type:** Full-time, Part-time - **Closing date:** 2026-09-30T23:59:00.000Z - **Posted:** 2026-07-22T12:22:50.543Z - **Source information URL:** https://www.jobs.nhs.uk/candidate/jobadvert/A1108-26-0000?employerCode=A1108 - **Application URL:** https://www.jobs.nhs.uk/candidate/application/A1108-26-0000/pre-application-questions-pause?referrer=jobadvert&ref=A1108-26-0000 - **Employer website:** https://glebesurgerystorrington.nhs.uk/ ## Job Content ### Job summary The Glebe Surgery is a new state-of-the-art building set in beautiful surroundings at the foot of the South Downs National Park and currently has approximately 13,500 registered patients. The Glebe Surgery is looking for an experienced and motivated Practice Manager to lead the HR, operational, compliance and patient relationship functions of our busy GP surgery. This is a key leadership role, responsible for ensuring the smooth, safe and effective running of the practice while supporting our clinical and administrative teams.The successful candidate will provide clear operational leadership and oversight, support continuous improvement, and maintain high standards of patient care, and regulatory compliance. ### Main duties of the job Operational Leadership - Oversee day-to-day practice operations, ensuring efficient workflows and service delivery. HR & People Management Lead recruitment, onboarding, performance management and staff development. Compliance & Governance Maintain CQC standards, statutory requirements, policies, risk assessments and audits. Financial Management Oversight of the PCSE process and budgets. Balance resources and costs. Strategic Planning Support partners with business planning, service development and long-term organisational stability. Patient Services Oversight Ensure high-quality patient experience, complaints handling and communication. Stakeholder Engagement Liaise with other PCN Practice Managers, the ICB, external agencies and contractors. Leadership & Culture Foster a positive, supportive and collaborative working environment. ### About us The Glebe Surgery in Storrington is a large, well-rated NHS GP practice providing comprehensive primary care services to the local community. CQC Rating: Good across all domains Safe, Effective, Caring, Responsive, Well-led (last inspected October 2023). Patient Satisfaction: Around 80.76% report a good overall experience; 86.13% would recommend the practice. GP Team: 9 GPs (mix of partners and salaried), plus an ANP, practice nurses, HCAs, and a full reception/admin team. Services: Full GMS contract including diagnostic & screening procedures, maternity/midwifery, family planning, minor surgery, COPD clinic, phlebotomy, child health & immunisations. Opening Hours: Monday-Friday 08:30-18:30, with additional evening/weekend access via the local GP access hub Out of hours: Provided by NHS 111. ### Details - Date posted: 21 July 2026 - Pay scheme: Other - Salary: Depending on experience - Contract: Permanent - Working pattern: Full-time, Part-time - Reference number: A1108-26-0000 - Job locations: The Glebe Surgery, The Glebe, Storrington, Pulborough, West Sussex, RH20 4FR, United Kingdom ### Job responsibilities Scope Responsible for the smooth and efficient running of the Practice, to ensure that all non-clinical aspects of the Practice are managed, so that the Partners and other clinicians, can focus on patient care and Clinical issues. The post holder will need to maintain an operational overview of the Practice, identifying and highlighting key risks that impact on the operational effectiveness of the Practice, e.g staff resources, skills, moral, technologies, building systems and compliance. The post holder will be required to make effective judgements about the delegation of work tasks whilst retaining overall accountability for achievement. The objectives of the role: Financial Management. o Managing payroll, approving invoices, working with the Accounts Manager to ensure compliance and confidentiality for access to bank accounts. o Working with the Business Manager to ensure sound and compliant management of the practice finances Human Resources. o Recruiting and managing the onboarding process for new staff. o Overseeing the interview process. o Overseeing the Appraisal process o Identifying performance issues amongst non-clinical staff o Managing discipline and grievances throughout the practice o Use of 3rd Party expert HR resources when appropriate Compliance and Governance o Ensuring the Practice adheres to health and safety regulations and CQC requirements. o Liaising with solicitors for Partner aspects and ad-hoc legal matters o Maintain an overview of key risks affecting the business o Implement and update policies and procedures Operations o Oversight of key operational aspects are maintained and managed effectively Building Maintenance Landlords Inspections and liaison Legionella Fire and evacuation o Work with the IT Manager for Technologies and IT Toolkit requirements o Sponsor / Support new Ways of Working Patient relations o Patient Feedback o PPGs o Complaints o Local Health Boards o The PCN Practice Manager Network Communications o Effective, inclusive and timely internal and external communications arising from Changes in the Law Changes in NHS Policy Changes to the Glebe Organisation CCG directives LMC directives BMA directives Organise and manage PLT events o Attend / deputise at PCN Meetings ## Person Specification ### Experience **Essential** - We are looking for someone who is: - An experienced manager with a strong background in healthcare HR, operations, or similar with, ideally, at least 3+ years experience. - A confident leader able to motivate and support staff. - Highly organised, with strong prioritisation and decision-making skills. - Skilled in problem-solving, with a proactive and solutions-focused approach. - Comfortable working in a fast-paced environment with competing demands. - Committed to patient care and continuous improvement. - Able to build strong relationships with partners, clinicians, staff and external stakeholders. - Able to demonstrate a broad cross functional management track record. **Desirable** - Experience of working in Primary care/GP Practice or similar. ### Qualifications **Essential** - GCSE grade A to C in English and Maths - NHS Primary Care core knowledge - HR & People Management - Finance & Business Management - Operational Leadership - Regulatory Compliance - CQC standards, safeguarding, risk assessments, audits, policies, incident reporting - Handling complaints, significant events, and patient-facing communication **Desirable** - ILM Level 35 or equivalent. - Working with external stakeholders (PCN, ICB, CQC, contractors, estates, IT providers) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.