# People Services Officer > NHS job listing from Job Clerk for Alder Hey Children's NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/people-services-officer/14624ca3-3063-407b-b2a4-416cb45712ea - **Markdown:** https://www.jobclerk.com/job/people-services-officer/14624ca3-3063-407b-b2a4-416cb45712ea.md ## Summary - **Status:** Live - **Employer:** Alder Hey Children's NHS Foundation Trust - **Location:** Alder Hey Children's Hospital - **Workplace type:** onsite - **Profession:** Officer (discipline unspecified) - **Grade:** Band 4 - **Salary:** £28,392 - £31,157 per annum, pro rata - **Contract type:** Fixed term: 11 months (Contract end date 30th October 2027) - **Employment type:** Full time, Flexible working, 37.5 hours per week - **Closing date:** 2026-11-06T23:59:00.000Z - **Posted:** 2026-10-23T09:50:41.644Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Merseyside/Liverpool/Alder_Hey_Childrens_NHS_Foundation_Trust/Human_Resources/Human_Resources-v8382391 - **Application URL:** https://apps.trac.jobs/job-advert/8382391?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.alderhey.nhs.uk ## Job Content ### Job overview We are looking for a People Services Officer to join our People Services Team. This Band 4 role combines first-line advice with administrative support, helping us deliver a high-quality service to managers and colleagues across the Trust. Reporting to the Lead for Employee Relations & Policy, you will support our workforce objectives and help keep our people processes running smoothly. As a first point of contact for the team, you will provide clear information and advice on people policies, procedures and terms and conditions, referring more complex queries to a People Services Advisor. You will use tact, discretion and compassion when dealing with sensitive matters and build effective relationships with managers, colleagues, trade union representatives and partner teams. Your varied responsibilities will include maintaining workforce systems and case trackers, managing shared mailboxes, preparing and reviewing reports, and highlighting matters that need further action. You will also support employee relations meetings, and hearings, take minutes, help co-ordinate training and job evaluation panels, and assist with information requests and policy development. You will also have a small caseload of casework from yourself. ### Main duties of the job Main duties: - Provide first-line HR advice on policies, procedures and terms and conditions, escalating complex queries. - Support employee relations cases, meetings and hearings, including administration and minute-taking. - Carry a small caseload of casework from yourself. - Maintain workforce records, monitor reports and flag concerns. - Coordinate training, job evaluation panels and information requests. - Manage shared mailboxes and confidential records, and support service improvements. ### Detailed job description and main responsibilities Further information about the role and its responsibilities is available in the full job description. ### Applicant requirements You must have appropriate UK professional registration. The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### Skills **Essential** - Advanced keyboard skills including intermediate to advanced Microsoft Word and Excel skills - Excellent written skills and ability to write clear, concise reports and policies - Ability to follow procedures accurately - Excellent interpersonal skills with the ability to communicate effectively to all levels of staff /management/unions - Ability to prioritise and organise a large volume of work with frequently changing priorities and work systematically towards tight deadlines - Ability to generate, analyse and interpret reports - Understanding of , and ability to maintain confidentiality at all times - Flexible with an ability to multi-task and work in a fast paced environment - Able to work on own initiative with awareness of boundaries - Excellent team player and ability to work autonomously - Ability to remain clam under pressure - Good presentation skills ### Knowledge **Essential** - HR office systems and practice - Good understanding of HR policies and procedures **Desirable** - Agenda for Change Terms and Conditions - Medical and Dental Terms and Conditions - Up to date knowledge of employment law - Knowledge/experience of ESR ### Experience **Essential** - Sufficient recent experience in a Generalist HR Admin capacity - Experience of using HR databases to record and access information - Experience in guiding managers on policies and procedures - Experience in providing administrative support and minute taking **Desirable** - Experience of working in a HR function in the NHS - Experience of handling employee relations issues at early stages ### Personal Attributes **Essential** - Willingness to develop new skills and undertake training as necessary - Service-focused ### Education & Training **Essential** - Level 3 CIPD qualification or equivalent experience - Associate CIPD membership **Desirable** - Working towards Level 5 CIPD qualification ## Documents - [people services officer jd (pdf, 304.4kb)](https://www.healthjobsuk.com/documents?vdoc=10711354) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.