# Patient Tracker > NHS job listing from Job Clerk for University Hospitals Coventry and Warwickshire NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/patient-tracker/a0536ede-8d37-4586-80f6-faf89c1530ff - **Markdown:** https://www.jobclerk.com/job/patient-tracker/a0536ede-8d37-4586-80f6-faf89c1530ff.md ## Summary - **Status:** Live - **Employer:** University Hospitals Coventry and Warwickshire NHS Trust - **Location:** University Hospital - **Workplace type:** onsite - **Profession:** Administrative and IT - **Grade:** Band 4 - **Salary:** £28,392 - £31,157 per annum - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week (Flexibility to work Nights and Weekends) - **Closing date:** 2026-11-12T23:59:00.000Z - **Posted:** 2026-10-29T14:51:14.212Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Warwickshire/Coventry/University_Hospitals_Coventry_Warwickshire_NHS_Trust/Emergency_Acute_Medicine/Emergency_Acute_Medicine-v8401982 - **Application URL:** https://apps.trac.jobs/job-advert/8401982?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.uhcw.nhs.uk ## Job Content ### Job overview To provide a specialised, comprehensive and confidential patient-centred administration and pathway tracking service in accordance with Departmental, Trust and National standards, policies and procedures. To act as a source of advice and guidance regarding the speciality. Please be advised that sponsorship is not eligible for this post. Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested. ### Main duties of the job - To act as the point of contact to be responsible for the management of and assist with the validation of the patient Accident and Emergency clinical quality indicator transit time ensuring the provision of a systematic, efficient and confidential service. - To be sufficiently skilled to understand the A&E Clinical Quality Indicators including the criteria for 4 hour target and breaches and ensure that reasons for breaches are clearly and accurately communicated and recorded. - To accurately record data and seek information when not directly provided. - To work of own initiative and on own ability with minimal supervision to carry out duties of the post. ### Detailed job description and main responsibilities - To act as the point of contact to be responsible for the management of and assist with the validation of the patient Accident and Emergency clinical quality indicator transit time ensuring the provision of a systematic, efficient and confidential service. - To be sufficiently skilled to understand the A&E Clinical Quality Indicators including the criteria for 4 hour target and breaches and ensure that reasons for breaches are clearly and accurately communicated and recorded. - To accurately record data and seek information when not directly provided. - To work of own initiative and on own ability with minimal supervision to carry out duties of the post. - Take responsibility for prioritorisation of workload, responding to changing priorities and conflicting demands in an effective manner and develop systems to improve effectiveness of the post. - Take responsibility for ensuring the nurse in charge and site manager is aware of the changing pressure within the ED and of capacity requirements. - Ensure patient pathway markers and actions are recorded on the Trust Emergency Patient Pathway Management System - Work collaboratively with all disciplines from all areas across the Trust to ensure that patient emergency pathway milestones and Key Performance Indicators are met - To be responsible for extracting patient information/data from medical records and entering detail onto the Extramed system. - Ensure investigations and subsequent departures from the department are arranged effectively to meet pathway targets. - Follow protocols for escalation to Nurse in charge, Clinician in charge and site manager - Negotiate appointments for patients with other department/trust members to ensure target are met. - Interpret and convey information accurately and concisely - Review and track patient information and length of time in Emergency Department on the Emergency patient pathway system ‘EPR Cerner' First Net - Take responsibility for highlighting to the appropriate personnel and addressing when possible any process inefficiencies that delay the patient journey. For further details please see the attached job description. ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### Skills **Essential** - - Excellent organisational skills. - Sound decision making skills. - Excellent level of verbal and written communication. - Able to demonstrate good persuasion and influencing skills. - Able to use judgement and initiative to provide information and support. - Able to apply tact and sensitivity to establish trust and confidence. - Empathetic approach to managing and resolving enquiries. - Able to manage difficult and distressing situations effectively. - Able to analyse problems and initiate appropriate solutions effectively. - Able to work under pressure and to tight deadlines - Able to work using own initiative. - Able to work as part of a team. - Able to collaborate with others. - Excellent attention to detail and accuracy. - Able to recognise and resolve complex issues, referring where appropriate. - Positive and flexible approach to work. - Understands limits of own responsibilities. - Able to autonomously prioritize and plan workload to meet deadlines, often in a pressurised environment ### Knowledge **Essential** - - Working knowledge of Microsoft Office packages i.e. Outlook, Word, Excel, Powerpoint. **Desirable** - - Awareness of current issues within the NHS. - Understanding of emergency patient pathway (A&E Clinical Quality Indicators) 4 & 12 Hour Targets ### Experience **Essential** - - Experience of direct contact with staff - Decision making and resolving complex work-related issues. - Experience of administrative processes and IT applications, including EPR First Net - Experience of tracking patients in the Emergency Department **Desirable** - - Experience in a customer-facing role. - Experience of data input and administration - Experience working in a clinical hospital environment ### Qualifications **Essential** - - Good general educational standards including GCSE or equivalent in English and Mathematics **Desirable** - - NVQ3 in Administration or equivalent. ### Commitment to Trust Values and Behaviours **Essential** - - Evidence of demonstrating the Trust Values (Compassion, Openness, Pride, Partnership, Improve, Learn and Respect) and the associated Values in Action behaviours in the workplace. For posts with managerial responsibility only - Evidence of promoting equality, diversity and inclusion, and ensuring fair and equitable practices throughout your work experience. Evidence of promoting a culture which helps individuals live behaviours aligned to our Trust Values (Compassion, Openness, Pride, Partnership, Improve, Learn and Respect) ## Documents - [candidate guide (pdf, 10.3mb)](https://www.healthjobsuk.com/documents?ddoc=2471) - [job description & person specification (docx, 939.0kb)](https://www.healthjobsuk.com/documents?vdoc=10733517) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.