# Patient Support Officer > NHS job listing from Job Clerk for County Durham and Darlington NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/patient-support-officer/d2d57e1b-b38a-4ad0-aedd-c961d38c9c00 - **Markdown:** https://www.jobclerk.com/job/patient-support-officer/d2d57e1b-b38a-4ad0-aedd-c961d38c9c00.md ## Summary - **Status:** Live - **Employer:** County Durham and Darlington NHS Foundation Trust - **Location:** Darlington Memorial Hospital - **Workplace type:** onsite - **Profession:** Officer (discipline unspecified) - **Grade:** Band 3 - **Salary:** £25,760 to £27,476 a year - **Contract type:** Fixed-Term - **Employment type:** Part-time - **Closing date:** 2026-10-30T23:59:59.999Z - **Posted:** 2026-10-16T09:52:18.669Z - **Source information URL:** https://www.jobs.nhs.uk/candidate/jobadvert/C9439-2627-RP-1053-1 - **Application URL:** https://www.jobs.nhs.uk/candidate/application/C9439-2627-RP-1053-1/pre-application-questions-pause?referrer=jobadvert&ref=C9439-2627-RP-1053-1 - **Employer website:** https://www.cddft.nhs.uk ## Job Content ### Job summary We are seeking an enthusiastic and highly motivated Patient Support Officer to join our friendly team in this Administrative and Clerical role. The Principal hospitals within County Durham and Darlington NHS Foundation Trust are Darlington Memorial Hospital, University Hospital of North Durham, Bishop Auckland Hospital and Shotley Bridge Hospital. The Cardiology and Respiratory Investigation Units comprise a Team of approximately 50 staff who provide a broad range of invasive and non invasive procedures. The successful canditate will co ordinate and maintain high quality appointment systems for Cardiology and Respiratory diagnostic services in Darlington Memorial and Bishop Auckland Hospitals in this patient facing role. The nominal base for this post is Darlington Memorial Hospital, however the successful candidate can expect to work across other sites at times for their development and the service needs. We are committed to providing learning and development opportunities to all our staff. ### Main duties of the job The successful candidate will work as part of a team in a busy Cardio-Respiratory Department. They will be responsible for co ordinating and maintaining high quality appointment systems for Cardiology and Respiratory Diagnostic Services, ensuring best utilisation of resources available. Experience of hospital based patient management systems will be desirable. They will be expected to take a leading role within a small administrative team, to ensure clinical services operate in a smooth and efficient manner. ### About us If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager. You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks. We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented. Full Job Descriptions can be found in the adverts supporting documents. Over reliance on AI-generated content is discouraged and may diminish the applicant's chances of success. For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply. ### Details - Date posted: 16 October 2026 - Pay scheme: Agenda for change - Band: Band 3 - Salary: £25,760 to £27,476 a year pro rata - Contract: Fixed term - Duration: 12 months - Working pattern: Part-time - Reference number: C9439-2627-RP-1053-1 - Job locations: Darlington Memorial Hospital NHS Trust, Hollyhurst Road, Darlington, County Durham, DL3 6HX, United Kingdom ### Job responsibilities The successful candidate will work as part of a team in a busy Cardio-Respiratory Department. They will be responsible for co ordinating and maintaining high quality appointment systems for Cardiology and Respiratory Diagnostic Services, ensuring best utilisation of resources available. Experience of hospital based patient management systems will be desirable. They will be expected to take a leading role in a small administrative team, to ensure clinical services operate in a smooth and efficient manner. ## Person Specification ### Experience **Essential** - Experience of an administrative role providing a service in a challenging and constantly changing environment. - Experience of providing administrative support to a team. **Desirable** - Experience of working in an NHS environment - Experience of audit and quality assurance programmes ### Qualifications **Essential** - Good standard of education - minimum of 3 GCSE's at Grade C or above (or equivalent) including English Language - NVQ level 3 in Business Administration or equivalent knowledge and experience. ### Special Requirements **Essential** - Approachable and friendly - Ability to travel to other sites as service requires - Present a professional image at all times ### Special Skills & Knowledge **Essential** - Organizational skills - Ability to prioritise workload in order to meet deadlines - Good communication skills written and verbal, with the ability to obtain information and pass on comprehensive and confidential messages - Ability to communicate accurately in a courteous and effective manner with a wide range of staff, professionals and members of the public - Able to provide day to day supervision of section - Knowledge of computer packages e.g. Word, Excel, Outlook - Ability to analyse data and present data using Excel packages - Knowledge of Data Protection and Caldicott principles and an understanding of the need to maintain patient confidentiality - Ability to accurately transfer data from one source to another - Ability to use discretion and use own initiative to resolve routine queries in line with departmental procedures - Flexible approach to work and adaptable to change. **Desirable** - Knowledge of medical terminology - Supervisory experience - Ability to train other staff of all levels - Knowledge of PRISM and EPR - Knowledge of Diagnostic waiting times and activity requirements. ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.