# Patient Support Administrator > NHS job listing from Job Clerk for North East & North Cumbria Integrated Care Board. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/patient-support-administrator/87bc9b8d-9ca0-42e9-b095-d53bd72cc044 - **Markdown:** https://www.jobclerk.com/job/patient-support-administrator/87bc9b8d-9ca0-42e9-b095-d53bd72cc044.md ## Summary - **Status:** Live - **Employer:** North East & North Cumbria Integrated Care Board - **Location:** North Ormesby Health Village - **Workplace type:** onsite - **Profession:** Administrator - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 Pro rata, per annum - **Contract type:** 12 months (Fixed Term, 12 months) - **Employment type:** Part time, Flexible working, 15 hours per week - **Closing date:** 2026-10-26T23:59:00.000Z - **Posted:** 2026-10-12T11:06:04.545Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Tyne_Wear/North_Ormesby/North_East_North_Cumbria_Integrated_Care_Board/Patient_Support_Administrator/Patient_Support_Administrator-v8355473 - **Application URL:** https://apps.trac.jobs/job-advert/8355473?ShowJobAdvert=&feedid=9002 - **Employer website:** https://northeastnorthcumbria.nhs.uk/ ## Job Content ### Job overview Are you passionate about health and social care and looking for a flexible role with room to grow? Join our dedicated team at NENC ICB and help make a real difference in our communities. We welcome forward thinking candidates willing to work flexibly in response to the demands of the team, we are currently looking for an 0.4 wte staff member to work on Thursdays and Fridays although there may be the requirement to work at other times during the week as and when required and in response to the needs of the Service. ### Main duties of the job Act as a patient support administrator, offering impartial information on hospital providers, waiting times and appointment options. Handle patient, relative, carer and GP enquiries promptly, professionally and sensitively, protecting patient confidentiality at all times in line with data protection, information governance and service policies Support patients throughout the referral pathway, using TARS and the NHS e-Referral Service until care transfers to the provider. Manage patient transport requests, assess eligibility and advise ineligible patients about alternatives or travel-cost support. Arrange and coordinate appointments, referral records and patient transport, including out-of-area Extra Contractual Route journeys. Respond promptly and professionally to patient, carer, GP and healthcare-professional enquiries, including sensitive or complex calls. Maintain accurate and confidential patient information across booking, referral and transport systems, resolving or escalating errors. Check and process transport invoices, including responsibility for authorising eligible payments of up to £1,000 per day. Manage own workload, often across several tasks and interruptions whilst maintaining quality service Prioritise a varied workload, follow policies and procedures, support colleagues and new starters, and contribute to service improvement and data reporting. ### Detailed job description and main responsibilities We are seeking an enthusiastic and dedicated Patient Support Administrator to join our Transport Advice and Information Service. At North East and North Cumbria Integrated Care Board, we are committed to providing high quality care and support to our community. ## Person Specification ### Qualifications **Essential** - Knowledge of secretarial or administrative procedures and systems, acquired through experience and training to Vocational Level 3 or equivalent. - Significant experience of dealing with large volumes of the general public. - Experience in customer care /call centre. - Considerable general clerical/office experience. - Use Microsoft Office packages, including E-Mail, Electronic Calendar, Word, Access and Excel. ### Skills and Abilities **Essential** - Use of Excel and Access databases - Proven ability to develop new skills and ongoing learning. ## Documents - [person specification (pdf, 127.7kb)](https://www.healthjobsuk.com/documents?vdoc=10681369) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.