# Patient Services Officer > NHS job listing from Job Clerk for The Clatterbridge Cancer Centre NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/patient-services-officer/e4d01419-ba25-4a6b-a679-5067628352b3 - **Markdown:** https://www.jobclerk.com/job/patient-services-officer/e4d01419-ba25-4a6b-a679-5067628352b3.md ## Summary - **Status:** Live - **Employer:** The Clatterbridge Cancer Centre NHS Foundation Trust - **Location:** The Clatterbridge Cancer Centre - Liverpool - **Workplace type:** onsite - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 per annum - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week (Working hours between 08:00-18:00 on a rota basis. Week 1 08:00-6:00, Week 2 10:00-18:00. Includes some Bank Holiday working) - **Closing date:** 2026-09-01T22:59:00.000Z - **Posted:** 2026-08-18T08:10:39.804Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Merseyside/Liverpool/The_Clatterbridge_Cancer_Centre_NHS_Foundation_Trust/Administration/Administration-v8214512 - **Application URL:** https://apps.trac.jobs/job-advert/8214512?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.clatterbridgecc.nhs.uk ## Job Content ### Job overview Right to work: We actively promote diversity and inclusion. Please note that this role is unlikely to meet the eligibility requirements for sponsorship under the Skilled Worker visa route. We recommend that you assess your eligibility before applying for this position. Skilled Worker sponsorship will be assigned in line with Trust procedure. Visit https://www.gov.uk/skilled-worker-visa We have a vacancy for a full time 37.5 hr per week position. An exciting opportunity has arisen in Clatterbridge Liverpool for a motivated and proactive individual to become part of a busy and friendly appointments team. The role can be varied and complex but with a high level of job satisfaction. Working pattern: Monday - Friday between 08:00 & 18:00 (Week 1 08:00-1600, Week 2 10:00-18:00) including some weekends & Bank Holidays. This position is based in Clatterbridge Liverpool and will include reception work and back office working. The role requires the candidate to be a good team player. The successful candidate will join an administration and clerical group with good peer support. The role will offer opportunities to learn new skills within Network Services and have variety in their day to day activities. The post holder will be responsible for ensuring patients are communicated with in a timely manner. Excellent administration skills, with a good knowledge of Microsoft applications and experience of working with patient records and using multiple hospital databases is advantageous. ### Main duties of the job Scheduling of complex chemotherapy appointments and outpatient appointments as per protocols Ensure appropriate administrative actions for clinic outcomes of outpatient and chemotherapy appointments, and to dispose of appointments with the required time limits to support with the achievement of Key Performance Indicators Communicate with patients regarding appointments, liaising with clinicians regarding complex cases - via telephone, text service & email and deal with barriers to understanding Change, amend and cancel appointments at the request of the appropriate teams and patients. Allow early opportunity to escalate capacity issues in accordance with pathway targets. Organise interpreters where needed for patient OPD and treatment appointments. To maintain and improve own skills by undertaking the appropriate training and development opportunities relevant to the post. Maintain and ensure 100% compliance with all mandatory training using ESR To participate in all administrative and clerical duties To maintain confidentiality at all times To maintain multiple email boxes To have a knowledge of a range of procedures and appointments across multiple services Requires multitasking Using multiple applications Supporting other teams/areas within the Hub Reception cover Please note, this post may involve weekend & Bank Holiday working on a rotational/shift basis ### Detailed job description and main responsibilities Please see attached Job Description and Person Specification for full details about this exciting role on offer at The Clatterbridge Cancer Centre. ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### Experience **Essential** - Front of house experience in a customer service area. - Previous office experience - Scheduling of patients appointments ### Qualifications **Essential** - GCSE in English and Mathematics Grade C or above - Vocational Qualification Level 3 - Computer literate ### Knowledge & expertise **Essential** - Knowledge of a range of administration systems **Desirable** - Experience in an office environment ## Documents - [ccc green plan (pdf, 1.9mb)](https://www.healthjobsuk.com/documents?ddoc=2170) - [oh risk assessment (pdf, 344.6kb)](https://www.healthjobsuk.com/documents?vdoc=10522288) - [ccc recruitment pack (pdf, 861.6kb)](https://www.healthjobsuk.com/documents?ddoc=2389) - [job description and person specification (pdf, 287.4kb)](https://www.healthjobsuk.com/documents?vdoc=10522935) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.