# Patient Services Officer > NHS job listing from Job Clerk for The Clatterbridge Cancer Centre NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/patient-services-officer/9dba59f0-6172-409b-b6f7-217ca78fc3c3 - **Markdown:** https://www.jobclerk.com/job/patient-services-officer/9dba59f0-6172-409b-b6f7-217ca78fc3c3.md ## Summary - **Status:** Live - **Employer:** The Clatterbridge Cancer Centre NHS Foundation Trust - **Town:** Liverpool - **Region:** North West - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 per annum pro rata - **Contract type:** Permanent - **Employment type:** Full time, Part time, 30 hours per week - **Closing date:** 2026-06-14T23:59:00.000Z - **Posted:** 2026-05-29T15:31:15.163Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Merseyside/Liverpool/The_Clatterbridge_Cancer_Centre_NHS_Foundation_Trust/Administration/Administration-v8039123 - **Application URL:** https://apps.trac.jobs/job-advert/8039123?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.clatterbridgecc.nhs.uk ## Job Content ### Job overview Right to work: We actively promote diversity and inclusion. Please note that this role is not on the Home Office list of occupations eligible for sponsorship under the Health and Care visa route. We recommend that you assess your eligibility before applying for this position. Visit Health and Care Worker visa: Overview - GOV.UK We have vacancies for a part time 30 hr per week and a full time 37.5 hr per week. Working pattern: Monday - Friday between 8am & 6pm (shift pattern, - week 1 0800-1600, week 2 1000-1800) including some weekend & BH  Based in Paddington Diagnostic Centre but with shifts in Clatterbridge Liverpool on a rota basis An exciting opportunity has arisen in Clatterbridge Cancer Centre for a motivated and proactive individual to become part of a busy and friendly appointment team. The role can often be varied and complex but with a high level of job satisfaction. The role requires the candidate to be a good team player as the successful candidate will be joining a large administration and clerical group with good peer group support. The role will also offer the candidate opportunities to learn new skills within Network Services Division and variety in their day to day activities. The post holder will be responsible for ensuring patients are communicated with in a timely manner. Excellent administration skills, with a good knowledge of Microsoft applications and experience of working with patient records and using multiple hospital databases is advantageous. ### Main duties of the job Scheduling of complex chemotherapy appointments as per protocols Ensure appropriate administrative actions for clinic outcomes of outpatient and chemotherapy appointments,  and to dispose of appointments with the required time limits to support with the achievement of Key Performance Indicators Communicate with patients regarding appointments liaising with Clinicians regarding complex cases - via telephone, text service & email and deal with barriers to understanding Change, amend and cancel appointments at the request of the appropriate teams and patients. Allow early opportunity to escalate capacity issues in accordance with pathway targets. Organise interpreters where needed for patient OPD and treatment appointments. To maintain and improve own skills by undertaking the appropriate training and development opportunities relevant to the post. Maintain and ensure 100% compliance with all mandatory training using ESR To participate in all administrative and clerical duties To maintain confidentiality at all times To maintain multiple email boxes To have a knowledge of a range of procedures and appointments across multiple services Requires multitasking Using multiple applications Supporting other teams/areas within the Hub Reception cover Please note, this post may involve weekend & Bank Holiday working on a rotational/shift basis ### Detailed job description and main responsibilities Please see attached Job Description and Person Specification for full details about this exciting role on offer at The Clatterbridge Cancer Centre. ## Job Details Right to work: We actively promote diversity and inclusion. Please note that this role is not on the Home Office list of occupations eligible for sponsorship under the Health and Care visa route. We recommend that you assess your eligibility before applying for this position. Visit Health and Care Worker visa: Overview - GOV.UK We have vacancies for a part time 30 hr per week and a full time 37.5 hr per week. Working pattern: Monday - Friday between 8am & 6pm (shift pattern, - week 1 0800-1600, week 2 1000-1800) including some weekend & BH Based in Paddington Diagnostic Centre but with shifts in Clatterbridge Liverpool on a rota basis An exciting opportunity has arisen in Clatterbridge Cancer Centre for a motivated and proactive individual to become part of a busy and friendly appointment team. The role can often be varied and complex but with a high level of job satisfaction. The role requires the candidate to be a good team player as the successful candidate will be joining a large administration and clerical group with good peer group support. The role will also offer the candidate opportunities to learn new skills within Network Services Division and variety in their day to day activities. The post holder will be responsible for ensuring patients are communicated with in a timely manner. Excellent administration skills, with a good knowledge of Microsoft applications and experience of working with patient records and using multiple hospital databases is advantageous. ## Job Description Scheduling of complex chemotherapy appointments as per protocols Ensure appropriate administrative actions for clinic outcomes of outpatient and chemotherapy appointments, and to dispose of appointments with the required time limits to support with the achievement of Key Performance Indicators Communicate with patients regarding appointments liaising with Clinicians regarding complex cases - via telephone, text service & email and deal with barriers to understanding Change, amend and cancel appointments at the request of the appropriate teams and patients. Allow early opportunity to escalate capacity issues in accordance with pathway targets. Organise interpreters where needed for patient OPD and treatment appointments. To maintain and improve own skills by undertaking the appropriate training and development opportunities relevant to the post. Maintain and ensure 100% compliance with all mandatory training using ESR To participate in all administrative and clerical duties To maintain confidentiality at all times To maintain multiple email boxes To have a knowledge of a range of procedures and appointments across multiple services Requires multitasking Using multiple applications Supporting other teams/areas within the Hub Reception cover Please note, this post may involve weekend & Bank Holiday working on a rotational/shift basis ## Responsibilities Please see attached Job Description and Person Specification for full details about this exciting role on offer at The Clatterbridge Cancer Centre. ## Person Specification ### Experience **Essential** - Front of house experience in a customer service area. - Previous office experience - Scheduling of patients appointments ### Qualifications **Essential** - GCSE in English and Mathematics Grade C or above - Vocational Qualification Level 3 - Computer literate ### Knowledge & expertise **Essential** - Knowledge of a range of administration systems **Desirable** - Experience in an office environment ## Documents - [ccc green plan (pdf, 1.9mb)](https://www.healthjobsuk.com/documents?ddoc=2170) - [oh risk assessment (pdf, 344.6kb)](https://www.healthjobsuk.com/documents?vdoc=10327509) - [ccc recruitment pack (pdf, 861.6kb)](https://www.healthjobsuk.com/documents?ddoc=2389) - [job description and person specification (pdf, 287.4kb)](https://www.healthjobsuk.com/documents?vdoc=10327508) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.