# Patient Services Administrator-Ophthalmology > NHS job listing from Job Clerk for East and North Hertfordshire Teaching NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/patient-services-administrator-ophthalmology/0e474da3-7142-4fe3-b8d5-80acc7021913 - **Markdown:** https://www.jobclerk.com/job/patient-services-administrator-ophthalmology/0e474da3-7142-4fe3-b8d5-80acc7021913.md ## Summary - **Status:** Live - **Employer:** East and North Hertfordshire Teaching NHS Trust - **Location:** Lister Hospital - **Workplace type:** onsite - **Profession:** Administrator - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 per annum pro rata - **Contract type:** Permanent - **Employment type:** Part time - 31.5 hours per week (Mondays, Tuesdays, Wednesday and Fridays.) - **Closing date:** 2026-11-03T23:59:00.000Z - **Posted:** 2026-10-20T11:40:39.882Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Hertfordshire/Stevenage/East_North_Hertfordshire_Teaching_NHS_Trust/Ophthalmology/Ophthalmology-v8349157 - **Application URL:** https://apps.trac.jobs/job-advert/8349157?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.enherts-tr.nhs.uk ## Job Content ### Job overview We are recruiting for a Patient Services Administrator who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. This is an exciting opportunity has arisen to join the Ophthalmology team here at East & North Hertfordshire NHS Trust in Stevenage, as a Patient Service Administrator. You will be required to work cross site at Lister Hospital, New QEII Hospital in Welwyn Garden City and Hertford County Hospital. We are recruiting for two roles, one full time position of 37.5 hours per week and a part time position of 34 hours per week. This role has shift working patterns (our shifts are 7-3, 9-5, 10-6, 12-8) and covering cross site covers and working on one Saturday a month. The Patient Service Administrator post is a varied role working within the Bookings, Waiting List and Reception teams. You will need to be confident dealing with members of the public in both face to face and telephone situations. At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us. ### Main duties of the job This involves booking clinics, answering the phone, providing reception cover for clinics. Cashing out clinics, liaising with clinicians and other staff to ensure smooth running of the department. Report potential concerns regarding clinic availability to the line manager, anticipating future needs to ensure demands on the Lister Treatment Centre are met. Confirm the validity and accuracy of patient demographics and update appropriate systems. Monitor IT systems for potential duplicate entries or related referrals and take remedial action as necessary. Use the PAS system, Choose and Book software to receive and manage referrals, support choice offers and book appointments. ### Detailed job description and main responsibilities Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role. ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### Skills **Essential** - Good keyboard skills - Excellent IT skills - Communicate with a range of people on a range of matters in a form appropriate to them and the situation - Assist with Improving communication ### Knowledge **Desirable** - Knowledge of NHS PAS systems - Knowledge of Choice and waiting time targets ### Other Requirements **Essential** - Understanding of, and commitment to, equality, diversity and inclusion - Role model our Trust values every day ### Previous Experience **Essential** - Ability to work in a busy office Environment - Keep accurate and complete records consistent with legislation, policy and procedures **Desirable** - Experience of NHS patient records processes - Understanding of NHS/ procedures ### Qualifications and Training **Essential** - NVQ level 3 or equivalent **Desirable** - ECDL ## Documents - [additional role expectations (pdf, 104.7kb)](https://www.healthjobsuk.com/documents?vdoc=10708523) - [showcasing our teaching commitment (pdf, 5.0mb)](https://www.healthjobsuk.com/documents?edoc=2905) - [must read guidance notes - application forms (pdf, 91.9kb)](https://www.healthjobsuk.com/documents?edoc=549) - [policy statement - recruitment of ex-offenders (pdf, 101.1kb)](https://www.healthjobsuk.com/documents?edoc=551) - [guidance on secondments for internal applicants (pdf, 101.3kb)](https://www.healthjobsuk.com/documents?edoc=2748) - [patient services administrator - applicant pack (pdf, 545.3kb)](https://www.healthjobsuk.com/documents?vdoc=10691006) - [guidance notes for applicants - how your data is used and stored (pdf, 416.6kb)](https://www.healthjobsuk.com/documents?edoc=550) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.