# Patient Pathway Coordinator/Receptionist > NHS job listing from Job Clerk for Kingston Hospital NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/patient-pathway-coordinatorreceptionist/dd0258a2-3b97-40b2-b1c0-947f6eec926d - **Markdown:** https://www.jobclerk.com/job/patient-pathway-coordinatorreceptionist/dd0258a2-3b97-40b2-b1c0-947f6eec926d.md ## Summary - **Status:** Live - **Employer:** Kingston Hospital NHS Foundation Trust - **Town:** Kingston Upon Thames - **Region:** London - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £30,630 - £32,346 Pro rata pa, incl. HCAS - **Contract type:** Fixed term: 12 months (Possibly to be made permanent in the future) - **Employment type:** Full time - 37.5 hours per week (8-4,11.30-7.30, 9-5, 10-6, Mon-Sat (Condensed hours considered 11.5 hours per day 7-7.30pm, Mon, Thurs, Fri, Sat) To be discussed at interview) - **Closing date:** 2026-06-22T23:59:00.000Z - **Posted:** 2026-06-15T15:12:21.672Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/London/Kingston_upon_Thames/Kingston_Richmond_NHS_Foundation_Trust/Patient_Pathway_Coordinator_Receptionist/Patient_Pathway_Coordinator_Receptionist-v8038097 - **Application URL:** https://apps.trac.jobs/job-advert/8038097?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.kingstonhospital.nhs.uk ## Job Content ### Job overview To provide a high-level reception service for Private Patients at Kingston Private Health, promoting a positive image for the Trust as well as providing an efficient and caring service for patients and visitors. To work as a member of the reception team, with staff of all disciplines, and other hospital staff, to ensure an efficient service. To ensure a consistently high level of customer service is delivered, across the team, working to agreed standards. The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focussed and knowledgeable point of contact. ### Main duties of the job To carry out general receptionist duties, which includes booking all patients into the department following the established procedures, via the electronic patient record system and Compucare. ... To carry out general clerical duties, including the maintenance of records (electronic or physical) and filing, sorting and delivering post. ... Ensure all clinical rooms and reception areas have clinic stationery, ensuring that stock levels are maintained and correctly recorded ... Photocopying, Scanning and filing letters and documents as required. ... Attend admin team / departmental meetings on a regular basis. Contribute to building effective teamwork in exchanging views, ideas and communicating effectively. Financial Ensure all Private inpatients have up to date financial records on Compucare. ... Be the first point of contact for account queries and deal with distressed or anxious patients with questions and concerns about their financial account. ... Planning and Organisational Skills Organise own day-to-day work tasks showing an ability to prioritise to achieve set timescales. ... Responsibility for Financial and Physical Resources Have a personal duty of care for all equipment and resources used. ... Responsibility for Information To liaise with medical records regarding availability of medical notes as appropriate. ... Communications/Customer service Demonstrate high levels of customer care and be an ambassador for customer care within the Trust ### Detailed job description and main responsibilities ***Please see the attached supporting document/s (JD) which contains more information about the role in the job description and person specification*** NB: ensure your supporting statement aligns with the job description and person specification, as your application will be assessed against these criteria. ## Job Details To provide a high-level reception service for Private Patients at Kingston Private Health, promoting a positive image for the Trust as well as providing an efficient and caring service for patients and visitors. To work as a member of the reception team, with staff of all disciplines, and other hospital staff, to ensure an efficient service. To ensure a consistently high level of customer service is delivered, across the team, working to agreed standards. The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focussed and knowledgeable point of contact. ## Job Description To carry out general receptionist duties, which includes booking all patients into the department following the established procedures, via the electronic patient record system and Compucare. ... To carry out general clerical duties, including the maintenance of records (electronic or physical) and filing, sorting and delivering post. ... Ensure all clinical rooms and reception areas have clinic stationery, ensuring that stock levels are maintained and correctly recorded ... Photocopying, Scanning and filing letters and documents as required. ... Attend admin team / departmental meetings on a regular basis. Contribute to building effective teamwork in exchanging views, ideas and communicating effectively. Financial Ensure all Private inpatients have up to date financial records on Compucare. ... Be the first point of contact for account queries and deal with distressed or anxious patients with questions and concerns about their financial account. ... Planning and Organisational Skills Organise own day-to-day work tasks showing an ability to prioritise to achieve set timescales. ... Responsibility for Financial and Physical Resources Have a personal duty of care for all equipment and resources used. ... Responsibility for Information To liaise with medical records regarding availability of medical notes as appropriate. ... Communications/Customer service Demonstrate high levels of customer care and be an ambassador for customer care within the Trust ## Responsibilities ***Please see the attached supporting document/s (JD) which contains more information about the role in the job description and person specification*** NB: ensure your supporting statement aligns with the job description and person specification, as your application will be assessed against these criteria. ## Person Specification ### Education **Essential** - GCSE English and Maths Grades A-C ### work experience **Essential** - Experience in the NHS - Reception experience **Desirable** - Experience in a private patient facility - CRS trained ## Documents - [kph band 3 jd (pdf, 496.3kb)](https://www.healthjobsuk.com/documents?vdoc=10326391) - [onboarding roadmap (pdf, 440.9kb)](https://www.healthjobsuk.com/documents?edoc=3006) - [ai toolkit for candidates (pdf, 1.9mb)](https://www.healthjobsuk.com/documents?ddoc=2412) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.