# Patient Pathway Coordinator > NHS job listing from Job Clerk for Kingston Hospital NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/patient-pathway-coordinator/df0d95e9-9d2c-4dac-acb5-ac41f241c0ab - **Markdown:** https://www.jobclerk.com/job/patient-pathway-coordinator/df0d95e9-9d2c-4dac-acb5-ac41f241c0ab.md ## Summary - **Status:** Archived / closed - **Employer:** Kingston Hospital NHS Foundation Trust - **Town:** Kingston Upon Thames - **Region:** London - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £30,630 - £32,346 Pro rata, pa, incl. HCAS - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week (Monday to Friday 09:00-17:00) - **Closing date:** 2026-06-23T23:59:00.000Z - **Posted:** 2026-06-09T14:57:17.931Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/London/Kingston/Kingston_Richmond_NHS_Foundation_Trust/Trauma_Orthopaedics/Trauma_Orthopaedics-v8030122 - **Application URL:** https://apps.trac.jobs/job-advert/8030122?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.kingstonhospital.nhs.uk ## Job Content ### Job overview Band 3 The post holder will be the point of contact for all administrative issues relating to patients’ pathway of care. The post holder will work as part of a multi-disciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly. ### Main duties of the job - Process and log all referrals, including paper and Choose and Book, in line with Trust Access Policy and speciality SOP. - Schedule new and follow up appointments with the most appropriate clinician, ensuring that capacity is proactively and efficiently used, escalating issues as required to the Admin Manager/Team Leader - Ensure that any diagnostics and investigations that are required as part of the patient pathway have been requested, including those carried out at other Trusts. - Assist in the co-ordination of appointments and procedures at other hospitals and organisations, where required ### Detailed job description and main responsibilities ***Please see the attached supporting document/s (JD) which contains more information about the role in the job description and person specification*** NB: ensure your supporting statement aligns with the job description and person specification, as your application will be assessed against these criteria. ## Job Details Band 3 The post holder will be the point of contact for all administrative issues relating to patients’ pathway of care. The post holder will work as part of a multi-disciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly. ## Job Description Process and log all referrals, including paper and Choose and Book, in line with Trust Access Policy and speciality SOP. Schedule new and follow up appointments with the most appropriate clinician, ensuring that capacity is proactively and efficiently used, escalating issues as required to the Admin Manager/Team Leader Ensure that any diagnostics and investigations that are required as part of the patient pathway have been requested, including those carried out at other Trusts. Assist in the co-ordination of appointments and procedures at other hospitals and organisations, where required ## Responsibilities ***Please see the attached supporting document/s (JD) which contains more information about the role in the job description and person specification*** NB: ensure your supporting statement aligns with the job description and person specification, as your application will be assessed against these criteria. ## Person Specification ### Other **Essential** - Ability to work for long periods on computer - Ability to maintain a professional approach at all times - Ability to follow and work to policies and protocols - Reliable and adaptable **Desirable** - Knowledge of the local area ### Skills **Essential** - Accurate data entry, typing and checking skills - Ability to produce letters / reports using Word and Excel - Excellent interpersonal skills - Ability to communicate effectively with people at all levels - Ability to use own judgement to resolve problems and queries competently, including those of a sensitive and confidential nature - Ability to plan, priorities and delegate workload - Manage and interpret data correctly to inform decision making - Pays attention to detail - Ability to initiate & co-ordinate change to own working practices - Excellent IT skills **Desirable** - Conflict resolution skills - Appropriate assertiveness skills ### Experience **Essential** - Experience of using full range of IT systems and patient data systems. - Experience of using Microsoft Office, including Word and Excel - Experience of working in a multi-disciplinary team - Experience of handling complaints - Exceptional customer service background **Desirable** - Experience of working in the NHS or healthcare setting - Experience of using digital dictation systems - Experience of scheduling outpatient appointments and/or admissions - Experience of working in a healthcare setting - Previous call centre / call handling experience ### Qualifications **Essential** - Educated to A-level, or NVQ Level 3 in Business - Customer services qualification via an Apprenticeship (This role offers a mandatory enrolment to gain this qualification). - GCSE or equivalent in English and Maths, grades A-C **Desirable** - Computer Literacy Course e.g. ECDL ## Documents - [jd (pdf, 368.4kb)](https://www.healthjobsuk.com/documents?vdoc=10317488) - [onboarding roadmap (pdf, 87.9kb)](https://www.healthjobsuk.com/documents?edoc=3006) - [ai toolkit for candidates (pdf, 1.9mb)](https://www.healthjobsuk.com/documents?ddoc=2412) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.