# Patient Pathway Coordinator > NHS job listing from Job Clerk for Royal Free London NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/patient-pathway-coordinator/8585b26b-69d9-40a9-a7d1-d22c80e5d950 - **Markdown:** https://www.jobclerk.com/job/patient-pathway-coordinator/8585b26b-69d9-40a9-a7d1-d22c80e5d950.md ## Summary - **Status:** Live - **Employer:** Royal Free London NHS Foundation Trust - **Town:** London - **Region:** London - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 4 - **Salary:** £33,262 - £36,027 Per annum including HCAS - **Contract type:** 22 months (candidate will be offered permanent contract 22 months fixed term until the person completes and achieves the qualification and then becomes permanent) - **Employment type:** Full time - 37.5 hours per week (8-4 or 9-5) - **Closing date:** 2026-06-09T23:59:00.000Z - **Posted:** 2026-05-26T09:43:05.593Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/London/London/Royal_Free_London_NHS_Foundation_Trust/Patient_access_services/Patient_access_services-v8035557 - **Application URL:** https://apps.trac.jobs/job-advert/8035557?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.royalfree.nhs.uk ## Job Content ### Job overview The Patient Pathway Co-Ordinator (PPC) will work within the Centralised team to facilitate the smooth running of the patient journey by ensuring that coordinated and streamlined administrative processes revolve around the patient and their individual needs. Provide cross-cover for other Patient Pathway Co-Ordinator to ensure a consistent and effective administration service is maintained at all times. The PPC will assist the patients throughout their hospital experience to ensure that care provided is timely, efficient, and appropriate in regard to all members of the healthcare/ multidisciplinary team. The PPC is responsible for ensuring the safe and efficient management of the patient throughout their pathway; giving the patient a single point of contact for their appointments, ensuring the patients and carer experience is central to every stage of the patient journey, and ensuring potential breaches of RTT (referral to treatment) waiting times targets and cancer waiting time targets are avoided or escalated to the relevant manager. This role also works closely with the relevant MDT coordinators to ensure patients on a pathway are appropriately managed. They will be required to assist in the data quality and validation, ensuring all patients have recorded pathway start dates, and support the management team to identify areas that require pathway improvements. ### Main duties of the job - Develop and provide a professional level of customer service for the service. - Respond to enquiries in a friendly, professional and courteous manner, resolving issues where possible or escalating to an appropriate team member. - Communicate effectively and use appropriate interpersonal skills with people both internally and externally, maintaining the professional reputation of the Trust and department at all. - Portraying a professional image, maintaining confidentiality at all time. - To continuously contribute to the progression and development of the chosen department through the provision of a high quality - The post holder will be expected to complete all mandatory training provided. ### Detailed job description and main responsibilities A full list of duties and responsibilities can be located within the job description and person specification for this role. ## Job Details The Patient Pathway Co-Ordinator (PPC) will work within the Centralised team to facilitate the smooth running of the patient journey by ensuring that coordinated and streamlined administrative processes revolve around the patient and their individual needs. Provide cross-cover for other Patient Pathway Co-Ordinator to ensure a consistent and effective administration service is maintained at all times. The PPC will assist the patients throughout their hospital experience to ensure that care provided is timely, efficient, and appropriate in regard to all members of the healthcare/ multidisciplinary team. The PPC is responsible for ensuring the safe and efficient management of the patient throughout their pathway; giving the patient a single point of contact for their appointments, ensuring the patients and carer experience is central to every stage of the patient journey, and ensuring potential breaches of RTT (referral to treatment) waiting times targets and cancer waiting time targets are avoided or escalated to the relevant manager. This role also works closely with the relevant MDT coordinators to ensure patients on a pathway are appropriately managed. They will be required to assist in the data quality and validation, ensuring all patients have recorded pathway start dates, and support the management team to identify areas that require pathway improvements. ## Job Description Develop and provide a professional level of customer service for the service. Respond to enquiries in a friendly, professional and courteous manner, resolving issues where possible or escalating to an appropriate team member. Communicate effectively and use appropriate interpersonal skills with people both internally and externally, maintaining the professional reputation of the Trust and department at all. Portraying a professional image, maintaining confidentiality at all time. To continuously contribute to the progression and development of the chosen department through the provision of a high quality The post holder will be expected to complete all mandatory training provided. ## Responsibilities A full list of duties and responsibilities can be located within the job description and person specification for this role. ## Person Specification ### Values **Essential** - Demonstrable ability to meet Trust values ### Education **Essential** - 5 GCSE's - A-Level/B-Tec or equivalent experience **Desirable** - Degree or equivalent ### Experience **Essential** - Knowledge of healthcare administrative systems and processes - Knowledge of RTT pathways - Experience of patient administration work in a healthcare setting. - Knowledge of working within multi-disciplinary teams **Desirable** - Previous experience working in a similar role in a hospital/health care setting ### Personal qualities **Essential** - Demonstrates excellent intrapersonal, verbal and written communication skills - Proactive, takes own initiative - Team player with collegial working style and willingness to share responsibility - Flexible, responsive approach to work - Committed to a patient/client first mentality - Able to deal very sensitively and nonconfrontationally with colleagues, patients and relatives - Confident to work assertively with multidisciplinary team ### Skills and abilities **Essential** - Experience dealing with customer complaints and customer care - Ability to prioritise tasks effectively - Computer literate, with experience of using a keyboard - Experience using patient administration systems - Knowledge of health and safety **Desirable** - Pitman’s medical terminology qualification ## Documents - [job description (pdf, 440.4kb)](https://www.healthjobsuk.com/documents?vdoc=10323537) - [person specification (pdf, 336.6kb)](https://www.healthjobsuk.com/documents?vdoc=10323538) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.