# Patient Pathway Coordinator > NHS job listing from Job Clerk for Homerton Healthcare NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/patient-pathway-coordinator/717c24f7-57ad-4b26-8e95-c0d2a1375d0f - **Markdown:** https://www.jobclerk.com/job/patient-pathway-coordinator/717c24f7-57ad-4b26-8e95-c0d2a1375d0f.md ## Summary - **Status:** Live - **Employer:** Homerton Healthcare NHS Foundation Trust - **Location:** Homerton University Hospital - **Workplace type:** onsite - **Profession:** Administrative and IT - **Grade:** Band 4 - **Salary:** £34,186 - £37,389 p.a. inc. - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week (8am - 8pm service - with rota in place) - **Closing date:** 2026-09-14T07:00:00.000Z - **Posted:** 2026-09-01T10:42:04.397Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/London/Haggerston_London/Homerton_Healthcare_NHS_Foundation_Trust/Admin_Clerical/Admin_Clerical-v8264524 - **Application URL:** https://apps.trac.jobs/job-advert/8264524?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.homerton.nhs.uk ## Job Content ### Job overview Patient Pathway Coordinator (Band 4) – Scheduling Team (eRS) The Scheduling Team Patient Pathway Coordinator will play a key role in managing outpatient referrals and appointments through the NHS e-Referral Service (eRS), ensuring patients are booked efficiently and in line with Trust access standards. The post holder will be responsible for processing referrals, managing appointment outcomes, validating waiting lists, and supporting the effective use of clinic capacity. Applicants should have experience of working with eRS and patient administration systems, alongside a strong understanding of referral management processes, excellent communication skills, and the ability to work collaboratively with clinical and administrative teams to deliver an efficient, patient-focused service. **Please note that this vacancy may close earlier than the advertised closing date due to the high volume of applications received.** *** THIS ROLE IS NOT ELIGIBLE FOR SPONSORSHIP. Please ensure you have an unrestricted right to work in the UK and do not require visa sponsorship, now or in the future, before submitting an application. *** ### Main duties of the job Key duites include: - Monitor and review patient care and/or treatment progress using the Patient Tracking List. - Identify from the Tracking List the next steps in the patient care pathway in line with clinical need (peer review). - Receive patient referrals and administer in line with timings and requirements as set out in Trust and National policies - Provide day-to-day supervision and oversight of duties for the department’s administrators. - Providing support for day-to-day queries from administrators. - Responsible for collecting and updating patient information on the relevant databases in line with local policy, ### Detailed job description and main responsibilities The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s on this page. The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed. ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### Knowledge **Essential** - Knowledge/understanding of patient confidentiality - Knowledge/understanding of the need for accurate data **Desirable** - Awareness of good customer care standards ### Experience **Essential** - Experience of working with the public - Experience of data collection and data entry - Experience of working in administration/customer service - Experience of working as part of a team - Experience of improving performance - Experience of supervising others **Desirable** - Experience of using hospital administration electronic patient record systems - Experience of Microsoft Packages (Excel - Experience of working in a contact center - Knowledge of eRS system ### Skills/Abilities **Essential** - Able to work as part of a team - Able to confidently deal with the public and manage a range of patient calls - Able to organise own workload & Able to work under pressure and in stressful situations - Excellent verbal communication skills and telephone manner & Good written communication skills - Computer literate with good keyboard skills **Desirable** - Willingness to continue personal development and training ### Other Requirements **Essential** - Work flexibly as required - Awareness of Equal Opportunities - Committed to delivering patient-centred services - Caring attitude - Highly motivated - Commitment to staff rotation - Demonstrate an understanding of Trust values ### Education/ Qualifications **Essential** - A Level or equivalent - NVQ level 3 or equivalent experience ## Documents - [trust values (pdf, 652.3kb)](https://www.healthjobsuk.com/documents?edoc=938) - [guidance for applicants (pdf, 124.4kb)](https://www.healthjobsuk.com/documents?edoc=937) - [patient pathway coordinator (pdf, 197.4kb)](https://www.healthjobsuk.com/documents?vdoc=10578715) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.