# Patient Pathway Coordinator > NHS job listing from Job Clerk for East London NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/patient-pathway-coordinator/69d237ea-ecba-449c-91e2-4d654077392e - **Markdown:** https://www.jobclerk.com/job/patient-pathway-coordinator/69d237ea-ecba-449c-91e2-4d654077392e.md ## Summary - **Status:** Archived / closed - **Employer:** East London NHS Foundation Trust - **Location:** Adult Mental Health Services - Tower Hamlets Directorate - **Workplace type:** onsite - **Profession:** Patient pathway coordinator - **Grade:** Band 4 - **Salary:** £33,262 - £36,027 per annum - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-10-25T23:59:00.000Z - **Posted:** 2026-10-21T06:40:23.660Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/London/Stratford/East_London_NHS_Foundation_Trust/Admin/Admin-v8382355 - **Employer website:** https://www.elft.nhs.uk ## Job Content ### Job overview - To be the point of contact for patients for all issues relating to their pathway of care. The post holder will work as part of the service, under the direction of the Operational Lead, and will provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly. The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focussed and knowledgeable point of contact. To provide a consistent approach across the Trust. The Standard Operational Policy (SOP) will describe how the functions of this role will be carried out along with the timescales that will be adhered to. ### Main duties of the job - i. Support the service development projects in the implementation of pilot programmes or new systems for e.g. referrals processing, triaging processes, clinic booking systems, pre-assessment appointments. ii. Attend meetings for service development initiatives as and when requested iv. Use Trust IT systems and electronic record databases to ensure relevant and appropriate patient information is entered and captured. v. Maintain an accurate database of cancelled outpatient activity (by service and/or patient) and lost capacity, to include number of patients and reason for cancellation. i. Investigate any patient DNAs and deferrals, and provide communication of the results to the clinicians and service/team as appropriate, updating RiO and waitlists accordingly. ii. DNA letters to be sent as appropriate and followed up in a timely manner, to result in either rebooking or discharge, in liaison with the lead clinician. iii. Cancellations – communicate the details to the Clinician ensuring that all information is available. Notify the General Practitioner and update RiO and waitlists. iv. Liaise with clinicians to ensure notes/medical records are available so that all patient episodes are outcomed accurately and promptly. ### Detailed job description and main responsibilities - i. Provide cross-cover within the administration team to cover absences, to include reception cover if required. ii. Support the service/pathway Administration Assistant, to create joint working to result in productive, effective, clinical support. iii. To carry out duties consistent with the post as required by supervisor/Clinical Lead. i. Process and log all referrals to include triage functions, in line with team requirements. ii. Register new patient’s details on to RiO as well as update existing patient details. iii. Book new and follow up appointments, allocating from waiting lists, ensuring that capacity is proactively and efficiently used. This includes booking patients into the right clinic to ensure that they are seen by the most appropriate clinician first time and for subsequent follow-ups. iv. Ensure that any diagnostics and investigations that are required as part of the patient pathway are requested according to SOP and that the results are available for consultations. This will include those that are carried out at other Trusts/education settings etc. v. Co-ordinate appointments and procedures at/with other services, hospitals and organisations, where the pathway requires input from these. vi. Reschedule clinics as required, using rota’s/clinician job plans and patient allocation lists. ### Applicant requirements This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. ## Person Specification ### Skills/Ability/Behaviours **Essential** - Accurate data entry, typing and checking skills - Conflict Resolution skills,excellent communication skills - Working as part of an administrative team At least 3 months experience of routine office administration including reception duties - Thorough knowledge of healthcare administrative systems and processes - Experience of prioritizing and managing a varied workload to meet deadlines - Previous NHS Work Experience or Administrative experience **Desirable** - NVQ Level 3/ equivalent qualification or working towards - Previous experience working in a Mental Healthcare setting - Contributes to service improvements and is solution focused - Previous NHS Work Experience or Administrative experience ### Qualifications/Experience and Knowledge **Essential** - GCSE or equivalent in English and Maths grades A-C - Good knowledge of speciality specific patient pathways - Understanding of patient priorities and performance targets - Thorough knowledge of healthcare administrative systems and processes - Awareness of Primary Care, GP and Community Services - Experience of using a full range of IT/Patient data systems - Ability to communicate effectively with people from diverse backgrounds - Enhanced Customer Care and Communication Skills Ability to speak clearly and concisely **Desirable** - NVQ Level 3/ equivalent qualification or working towards - Conflict Resolution skills - Contributes to service improvements and is solution focused - Organising, planning and prioritising skills – meets deadlines ## Documents - [jd ps (pdf, 168.7kb)](https://www.healthjobsuk.com/documents?vdoc=10711321) - [elft strategy 2026 (pdf, 421.7kb)](https://www.healthjobsuk.com/documents?edoc=3090) - [elft staff benefits (pdf, 653.7kb)](https://www.healthjobsuk.com/documents?edoc=3107) - [trust demographic information (pdf, 1.5mb)](https://www.healthjobsuk.com/documents?edoc=1844) - [elft staff benefits leaflet new (pdf, 465.2kb)](https://www.healthjobsuk.com/documents?edoc=3106) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references.