# Patient Pathway Coordinator - Respiratory Department > NHS job listing from Job Clerk for Epsom and St Helier University Hospitals NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/patient-pathway-coordinator-respiratory-department/b044c8a6-128b-431d-930c-2d7116fd40ea - **Markdown:** https://www.jobclerk.com/job/patient-pathway-coordinator-respiratory-department/b044c8a6-128b-431d-930c-2d7116fd40ea.md ## Summary - **Status:** Live - **Employer:** Epsom and St Helier University Hospitals NHS Trust - **Location:** St Helier Hospital and Queen Mary's Hospital for Children - **Workplace type:** onsite - **Profession:** Patient pathway coordinator - **Grade:** Band 4 - **Salary:** £33,262 - £36,027 p.a incl of HCAS Outer - **Contract type:** 12 months (Fixed term 12 months) - **Employment type:** Full time - 37.5 hours per week (Monday - Friday, 09:00am - 17:00pm) - **Closing date:** 2026-10-04T22:59:00.000Z - **Posted:** 2026-09-18T09:41:14.631Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/London/Epsom/Epsom_St_Helier_University_Hospitals_NHS_Trust/Respiratory/Respiratory-v8222635 - **Application URL:** https://apps.trac.jobs/job-advert/8222635?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.epsom-sthelier.nhs.uk ## Job Content ### Job overview ****PREVIOUS APPLICANTS NEED NOT APPLY**** The post holder will support the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement. Based in a speciality clinical team, the post holder will be the point of contact for all administrative and clerical issues relating to patients’ pathway of care, tracking and supporting them from referral to treatment &/or discharge. The postholder will provide a patient focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensure that patients are fit, willing and able to be treated and that they are treated in the right place, by the right person, at the right time. The post holder will ensure high levels of patient care and will ensure clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact. ### Main duties of the job We are looking for a motivated, dynamic and enthusiastic individual to join our administrative team and support with coordination and scheduling of an expanded programme of work. Reporting to the Assistant Service Manager for Respiratory, you will work closely with the Respiratory Administrative and Clerical team to support the administration and scheduling of outpatient activity for the Respiratory service and provide essential administrative coordination to the Service with a particular focus on our Interstitial Lung Disease Service. A flexible approach and excellent interpersonal skills are essential in addition to high standards of customer service. The post holder will be the point of contact for all administrative and clerical issues relating to a patient’s care pathway, tracking and supporting patients from referral to treatment &/or discharge. The role will require some patient-facing activity, and you will also be expected to manage and support queries from patients, clinicians and fellow staff. Excellent telephone skills and good IT proficiency will also be essential in helping with day-to-day duties. The role requires the postholder to be able to work at both hospital sites for several days each week. If you are solution-focused, good at prioritising and motivated to improve the patient experience, this could be the role for you! ### Detailed job description and main responsibilities Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification. The recruiting team reserve the right to close this advertisement early once applications reach maximum limit. ### Applicant requirements This post will require a submission for Disclosure to be made to check for any unspent criminal convictions. ## Person Specification ### Experience **Essential** - Experience of using a full range of IT/Patient administration systems - Experience of patient administration work in a healthcare setting **Desirable** - Experience working in a similar role in a hospital/health care setting ### Qualifications **Essential** - Good general education with GCSE or equivalent in English at grade C or above **Desirable** - NVQ level 3 in Business Administration or Customer Care of equivalent ### Skills and knowledge **Essential** - Experience dealing with customer complaints and customer care - The ability to prioritise tasks effectively without direct supervision - Computer proficiency - Knowledge of NHS service provision including the pathway of care - Knowledge of healthcare administrative systems and processes - Equality and diversity knowledge ## Documents - [dbs policy (pdf, 101.1kb)](https://www.healthjobsuk.com/documents?edoc=677) - [we're here to care (doc, 39.0kb)](https://www.healthjobsuk.com/documents?edoc=678) - [ai toolkit for candidates (pdf, 1.9mb)](https://www.healthjobsuk.com/documents?ddoc=2413) - [respiratory patient pathway coordinator jd (pdf, 592.3kb)](https://www.healthjobsuk.com/documents?vdoc=10531460) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.