# Patient Pathway Coordinator, Neuroscience, Stroke and Palliative Care > NHS job listing from Job Clerk for Ashford and St. Peter's Hospitals NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/patient-pathway-coordinator-neuroscience-stroke-and-palliative-care/4acd0e05-d142-41d2-bb04-586793ee8f35 - **Markdown:** https://www.jobclerk.com/job/patient-pathway-coordinator-neuroscience-stroke-and-palliative-care/4acd0e05-d142-41d2-bb04-586793ee8f35.md ## Summary - **Status:** Live - **Employer:** Ashford and St. Peter's Hospitals NHS Foundation Trust - **Town:** Chertsey - **Region:** South East - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 4 - **Salary:** £29,812 - £32,715 pa inc. HCAS - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-08-12T23:59:00.000Z - **Posted:** 2026-07-23T08:21:32.539Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Surrey/Chertsey_Surrey/Ashford_St_Peters_Hospitals_NHS_Foundation_Trust/Neuroscience_Stroke_Palliative_care/Neuroscience_Stroke_Palliative_care-v8176743 - **Application URL:** https://apps.trac.jobs/job-advert/8176743?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.ashfordstpeters.nhs.uk ## Job Content ### Job overview A new opportunity has arisen to join the Neurology and Stroke service as an Outpatient Pathway Coordinator, supporting the smooth and timely progression of patients through their outpatient pathways. This role requires strong organisational and communication skills, alongside close collaboration with a wide range of clinical and administrative teams across St Peter’s, Ashford and Woking Hospitals. The successful candidate will play a key part in monitoring and validating Referral to Treatment (RTT) 18‑week pathways, ensuring patients are seen within national standards and in line with Trust access policies. Acting as a local RTT specialist, they will help prevent patients being lost to follow‑up, oversee clinic outcome processes, and support performance management across the division. The ideal candidate will have a good understanding of NHS access standards, be confident using hospital systems, and able to use initiative to identify and escalate pathway concerns promptly. Full training will be provided on Trust systems and processes For informal enquiries, please contact Chloe Lamb (\[email protected\]) ### Main duties of the job As an Outpatient Pathway Coordinator, you will support the smooth and timely progression of Neurology and Stroke patients through their outpatient pathways. Your key responsibilities will include: - Monitoring RTT pathways to ensure patients are seen and treated within national 18‑week standards, escalating delays when required. - Tracking and preventing lost to follow‑ups, ensuring all follow‑up appointments are identified, booked and monitored, and that no patient is lost in the system. - Validating patient pathways from referral through diagnostics and treatment, ensuring accurate and timely data entry on systems such as Cerner, Luna and Referral Tracker. - Liaising with clinical and administrative teams across St Peter’s, Ashford and Woking to coordinate investigations, appointments and pathway milestones. - Managing incomplete clinic outcomes and ensuring all outcomes are recorded and actioned appropriately. - Supporting RTT performance management by identifying pathway issues, highlighting potential breaches and contributing to service improvement work. - Providing guidance and support to colleagues on RTT rules, access policies and pathway processes. - Maintaining effective communication with internal teams and external partners, including GPs and other Trusts, to ensure timely progression of care. ### Detailed job description and main responsibilities ### Detailed job description and main responsibilities The Outpatient Pathway Coordinator will play a vital role in supporting the Neurology and Stroke service by ensuring patients move smoothly and safely through their outpatient pathways. Working across St Peter’s, Ashford and Woking Hospitals, the postholder will act as a local expert in RTT processes and provide essential support to clinical and operational teams. You will be responsible for monitoring and validating Referral to Treatment (RTT) 18‑week pathways, ensuring patients are seen within national standards and that any delays or risks of breach are identified and escalated promptly. A key part of the role is preventing patients being lost to follow‑up, tracking all follow‑up appointments, and ensuring clinic outcomes are completed accurately and in a timely manner. The postholder will work closely with Service Managers, Assistant Service Managers, Clinical Office Teams, Appointment Centre staff and RTT Access & Performance Facilitators to coordinate all elements of the patient journey. This includes monitoring diagnostic requests, ensuring results are received on time, and maintaining accurate pathway information on systems such as Cerner, Luna and Referral Tracker. You will support the division’s RTT performance by identifying pathway issues, contributing to service improvement work, and providing guidance and training to administrative colleagues on RTT rules and access policies. Strong communication skills are essential, as the role involves liaising with internal teams and external partners, including GPs and other Trusts, to ensure timely progression of care. The successful candidate will be expected to use initiative, manage competing priorities, and maintain high standards of accuracy to support the delivery of safe, efficient and patient‑centred services. ## Person Specification ### Skills **Essential** - Be able to understand an individual’s communication, physical & emotional needs; recognise their needs and preferences - Able to provide a patient focussed service - Good analytical skills; the ability to learn quickly, to synthesise diverse information, and to make decisions from a range of options - Strong communication skills to establish credibility with all staff with whom the post-holder is likely to work; the ability to communicate information to audiences with differing levels of understanding - Ability to work under pressure to meet deadlines and prioritise workloads. ### Knowledge **Essential** - Trust vision, values, strategic objectives and key work programmes - NHS Constitution **Desirable** - Understanding of patient pathways - Understanding of medical terminology - Knowledge of cancer standards and national guidance ### Experience **Essential** - Excellent IT skills - A broad range of administrative experience **Desirable** - Full range of administrative experience within the NHS - Experienced knowledge of waiting list management & patient pathways. - Experience of using NHS information & data systems. - Experience of working in a busy office and dealing with conflicting demands ### Qualifications **Essential** - Extensive specific administrative medical specialty knowledge gained by education or relevant experience. - GCSE in English and Maths, NVQ or equivalent ## Documents - [neuroscience, stroke and palliative pathway coordinator (pdf, 960.4kb)](https://www.healthjobsuk.com/documents?vdoc=10479585) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.