# Patient Pathway Coordinator - Diabetes and Endocrinology > NHS job listing from Job Clerk for Epsom and St Helier University Hospitals NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/patient-pathway-coordinator-diabetes-and-endocrinology/7be35b1e-7c94-4de6-974c-d2603fd78003 - **Markdown:** https://www.jobclerk.com/job/patient-pathway-coordinator-diabetes-and-endocrinology/7be35b1e-7c94-4de6-974c-d2603fd78003.md ## Summary - **Status:** Live - **Employer:** Epsom and St Helier University Hospitals NHS Trust - **Town:** Carshalton - **Region:** London - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 4 - **Salary:** £33,262 - £36,027 p.a incl of HCAS Outer - **Contract type:** Fixed term: 12 months (N/A) - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-06-17T23:59:00.000Z - **Posted:** 2026-06-03T13:12:19.559Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/London/Carshalton/Epsom_St_Helier_University_Hospitals_NHS_Trust/Diabetes_Endocrinology/Diabetes_Endocrinology-v7998916 - **Application URL:** https://apps.trac.jobs/job-advert/7998916?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.epsom-sthelier.nhs.uk ## Job Content ### Job overview We are looking for a motivated, dynamic and enthusiastic individual to join our administrative team and support with coordination and scheduling of an expanded programme of work. ### Main duties of the job We are looking for a motivated, dynamic and enthusiastic individual to join our administrative team and support with coordination and scheduling of an expanded programme of work. Reporting to the Assistant Service Manager for Gastroenterology  you will work closely with the  Administrative and Clerical team to support the administration and scheduling of day case, inpatient and outpatient activity for the Gastroenterology Service. A flexible approach and excellent interpersonal skills are essential in addition to high standards of customer service. The post holder will be the point of contact for all administrative and clerical issues relating to a patient’s care pathway, tracking and supporting patients from referral to treatment &/or discharge. The role will requires you to manage and support queries from patients, clinicians and fellow staff. Excellent telephone skills and good IT proficiency will also be essential in helping with day-to-day duties. The role requires the postholder to be able to work at both hospital sites each week. If you are solution-focused, good at prioritising and motivated to improve the patient experience, this could be the role for you! ### Detailed job description and main responsibilities Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification. ## Job Details We are looking for a motivated, dynamic and enthusiastic individual to join our administrative team and support with coordination and scheduling of an expanded programme of work. ## Job Description We are looking for a motivated, dynamic and enthusiastic individual to join our administrative team and support with coordination and scheduling of an expanded programme of work. Reporting to the Assistant Service Manager for Gastroenterology you will work closely with the Administrative and Clerical team to support the administration and scheduling of day case, inpatient and outpatient activity for the Gastroenterology Service. A flexible approach and excellent interpersonal skills are essential in addition to high standards of customer service. The post holder will be the point of contact for all administrative and clerical issues relating to a patient’s care pathway, tracking and supporting patients from referral to treatment &/or discharge. The role will requires you to manage and support queries from patients, clinicians and fellow staff. Excellent telephone skills and good IT proficiency will also be essential in helping with day-to-day duties. The role requires the postholder to be able to work at both hospital sites each week. If you are solution-focused, good at prioritising and motivated to improve the patient experience, this could be the role for you! ## Responsibilities Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification. ## Person Specification ### Skills **Essential** - Knowledge & awareness of diversity and human rights as appropriate to your role - Ability to communicate effectively to ensure high standards of care, treatment, service or support as appropriate to your role, - Ability to understand an individual’s communication, physical & emotional needs; recognise their needs and preferences - Ability to provide a customer focused service - Knowledge of dealing with customer complaints and experience of customer care. - The ability to prioritise tasks effectively without direct supervision - Good attention to detail ### Knowledge **Essential** - Computer literate, with experience of using a keyboard - Knowledge of databases, spreadsheets e.g. PAS, Excel or similar applications - Knowledge of confidentiality and data protection principles - Knowledge of health and safety - Understanding of principles of equality and diversity **Desirable** - Understanding of medical terminology - Knowledge of healthcare administrative systems and processes ### Experience **Essential** - Experience of using a full range of IT/Patient administration systems **Desirable** - Experience working with DictateIT3, iPM, iCM, iFIT - Experience working in a similar patient administration role in a hospital/health care setting ### Qualifications **Essential** - Good general education with GCSE or equivalent in English at grade C or above. **Desirable** - NVQ or working towards NVQ or equivalent - A-Level English ## Documents - [dbs policy (pdf, 101.1kb)](https://www.healthjobsuk.com/documents?edoc=677) - [onboarding roadmap (pdf, 87.9kb)](https://www.healthjobsuk.com/documents?ddoc=2450) - [we're here to care (doc, 39.0kb)](https://www.healthjobsuk.com/documents?edoc=678) - [ai toolkit for candidates (pdf, 1.9mb)](https://www.healthjobsuk.com/documents?ddoc=2413) - [diabetes and endocrinology ppc (pdf, 616.3kb)](https://www.healthjobsuk.com/documents?vdoc=10283743) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.