# Patient Pathway Assistant

> NHS job listing from Job Clerk for Epsom and St Helier University Hospitals NHS Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/patient-pathway-assistant/95d3dff4-aa20-42e7-8c1c-fa6fa5509d79
- **Markdown:** https://www.jobclerk.com/job/patient-pathway-assistant/95d3dff4-aa20-42e7-8c1c-fa6fa5509d79.md

## Summary

- **Status:** Live
- **Employer:** Epsom and St Helier University Hospitals NHS Trust
- **Town:** Carshalton
- **Region:** London
- **Country:** England
- **Profession:** Healthcare support worker
- **Grade:** Band 3
- **Salary:** £30,630 - £32,346 pa incl HCAS Outer pro rata
- **Contract type:** Permanent: Working Monday to Friday 8:00-16:00
- **Employment type:** Full time - 37.5 hours per week (Working Monday to Friday 8:00 - 16:00)
- **Closing date:** 2026-07-29T23:59:00.000Z
- **Posted:** 2026-07-15T10:42:47.223Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/London/Carshalton/Epsom_St_Helier_University_Hospitals_NHS_Trust/Womens_Childrens/Womens_Childrens-v8070668
- **Application URL:** https://apps.trac.jobs/job-advert/8070668?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.epsom-sthelier.nhs.uk

## Job Content

### Job overview

The Antenatal Department is seeking a highly motivated individual to fill a fixed term maternity cover Patient Pathway Assistant role at St Helier Hospital.

### Main duties of the job

The post holder will support the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement. Based in a speciality clinical team, the post holder will be the point of contact for all administrative and clerical issues relating to patients' pathway of care, tracking and supporting them from referral to treatment &/or discharge. The post holder will provide a patient-focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensure that patients are fit, willing and able to be treated and that they are treated in the right place, by the right person, at the right time. The post holder will ensure high levels of patient care and will ensure clinician satisfaction by being an accessible, customer-focused and knowledgeable point of contact.

### Detailed job description and main responsibilities

Please see attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.

## Person Specification

### Knowledge

**Essential**

- The ability to prioritise tasks effectively with some direction
- Computer literate, with experience of using a keyboard.
- Knowledge of databases, spreadsheets e.g. Excel or similar applications
- Knowledge of confidentiality and data protection principles
- Knowledge of health and safety

**Desirable**

- Knowledge of patient database system

### Experience

**Essential**

- Knowledge of a full range of IT/Patient administration systems
- Knowledge of patient administration work in a healthcare setting
- Experience of customer care

### Qualifications

**Essential**

- Good general education with GCSE or equivalent in English at grade C or above.

**Desirable**

- NVQ level 3 in Business Administration or Customer Care or equivalent.

## Documents

- [dbs policy (pdf, 101.1kb)](https://www.healthjobsuk.com/documents?edoc=677)
- [we're here to care (doc, 39.0kb)](https://www.healthjobsuk.com/documents?edoc=678)
- [ai toolkit for candidates (pdf, 1.9mb)](https://www.healthjobsuk.com/documents?ddoc=2413)
- [patient pathway assistant jd (pdf, 352.4kb)](https://www.healthjobsuk.com/documents?vdoc=10361968)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.