# Patient Navigator > NHS job listing from Job Clerk for The Newcastle upon Tyne Hospitals NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/patient-navigator/4733e0de-09bc-4abf-a232-ca69e66fff5a - **Markdown:** https://www.jobclerk.com/job/patient-navigator/4733e0de-09bc-4abf-a232-ca69e66fff5a.md ## Summary - **Status:** Live - **Employer:** The Newcastle upon Tyne Hospitals NHS Foundation Trust - **Town:** Newcastle Upon Tyne - **Region:** North East and Yorkshire - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 per annum - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-07-14T23:59:00.000Z - **Posted:** 2026-07-08T12:12:26.650Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Tyne_Wear/Freeman_Hospital/The_Newcastle_upon_Tyne_Hospitals_NHS_Foundation_Trust/NCCC_Specialty_FH/NCCC_Specialty_FH-v8140663 - **Application URL:** https://apps.trac.jobs/job-advert/8140663?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.newcastle-hospitals.org.uk ## Job Content ### Job overview A new, exciting opportunity has arisen for enthusiastic, organised and motivated individuals to join Cancer Services & Clinical Haematology as a Patient Navigator. The role involve working closely with Clinical staff within tumour groups. Post holders will be required to provide an efficient referral service to Cancer Services, managing the flow of New Patients, through a single point of access to Cancer Services, and appointing appropriate appointments within their pathway targets and meeting cancer targets. They will liaise with clinical teams, external health care providers and Speciality teams within the Trust. The ability to work independently and follow the policies and procedures for your department is essential. The successful candidates will be able to demonstrate excellent communication skills, flexibility, reliability, must have an organised approach to work and attention to detail are all essential to help support patient flow through the service. Though the job can be challenging at times it is also rewarding. The role has lots of variety and ad-hoc demands and the post holders must possess excellent time management and planning skills. The position provides the opportunity to work within a very supportive and welcoming team and to further develop existing knowledge and skills. - Interview Date Wednesday 05 August 2026 - 37 Hours 30 Minutes/Week ### Main duties of the job - Requesting scans and results from relevant external Healthcare providers - Make New Patient appointments in the appropriate clinics within the required timescale and ensuring cancer targets are met - Talking to patients over the telephone and ensuring that their queries are dealt with efficiently - Working with other departments within the board including Radiotherapy and Chemotherapy team - Ad hoc duties as requested by the clinical team - Working within a team of Patient Navigators and admin support, led by the Clinic Co-ordinator, to provide a comprehensive Referral Service - Communicate with Consultants, Medical Staff and other clinical members of their team i.e. Specialist Nurses - Communicate with patients regarding appointments and admissions at the request of the medical staff - Provide cover for Pathway Navigator/Clinic Co-ordinator as required - Cover Administrator Support posts Trust wide as required - To manage the flow of patients through the single point of access service - Managing administration of referral spreadsheets ### Detailed job description and main responsibilities - To manage the flow of patients through the single point of access service - Ensure efficiency of appointment system; monitor the flow of patients into the system and report any concerns - Liaise with relevant staff from various health care settings reporting issues and or concerns - To maintain awareness of service delivery developments and contribute to the implementation of change within the service - To provide a comprehensive, administrative and clerical support for the Team including issue logs - Receive and make calls as required - To work flexibly within the team, providing support and training to colleagues in the team - Supervise, train and develop other clerical staff - Information management and data quality is essential to ensuring effective management of appointment ledgers You will be redirected to Trac to apply for the vacancy.  Please expand the job details section and read all of the information before applying for the vacancy NO AGENCIES PLEASE ## Person Specification ### Skills & Abilities **Essential** - Ability to prioritise and organise workload effectively - Organisational skills - Good communication/interpersonal skills. - Good computing and keyboard skills particularly data entry and word processing **Desirable** - Evidence of ability to take decisions to manage competing priorities, for example patient flow - Supervisory skills ### Knowledge & Experience **Essential** - Experience of data inputting and assisting with audits - Experience of dealing with patients, public and other health care staff - Experience of working within a health care administrative setting - Experience of working with information technology - Understanding of confidentiality issues - Previous administrative experience - Substantial knowledge and experience of Systmone or other Newcastle Hospitals Community EPR system - Knowledge of electronic patient record system **Desirable** - Experience of working in a health care setting - Previous experience in a higher clerical role ### Qualifications & Education **Essential** - NVQ Level 3 in business administration or equivalent qualification / experience - Good standard of education (GSCE standard or equivalent) ## Documents - [jd & ps (pdf, 125.7kb)](https://www.healthjobsuk.com/documents?vdoc=10439299) - [newcastle staff benefits (pdf, 274.4kb)](https://www.healthjobsuk.com/documents?edoc=2721) - [behaviour and civility charter (pdf, 93.8kb)](https://www.healthjobsuk.com/documents?edoc=2922) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.