# Patient Flow Clerk > NHS job listing from Job Clerk for Wirral University Teaching Hospital NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/patient-flow-clerk/5c6dffd2-16c7-4690-bb7b-780d3586ad4d - **Markdown:** https://www.jobclerk.com/job/patient-flow-clerk/5c6dffd2-16c7-4690-bb7b-780d3586ad4d.md ## Summary - **Status:** Live - **Employer:** Wirral University Teaching Hospital NHS Foundation Trust - **Town:** Wirral - **Region:** North West - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 per annum pro rata - **Contract type:** Permanent - **Employment type:** Part time - 22.5 hours per week (07:30-15:30, 11:00-19:00, 13:15-21:15 & Nights) - **Closing date:** 2026-07-01T23:59:00.000Z - **Posted:** 2026-06-19T07:02:14.669Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Merseyside/Wirral/Wirral_University_Teaching_Hospital_NHS_Foundation_Trust/Medicine/Medicine-v8038839 - **Application URL:** https://apps.trac.jobs/job-advert/8038839?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.wuth.nhs.uk ## Job Content ### Job overview An exciting Opportunity has arisen to be a part of our pivotal  Patient Flow  Team We are seeking highly motivated individuals who like  to work in a fast paced environment, to join our busy 24 /7  Patient Flow Team , to assist in the day to day operational management of patient flow across the Trust, which covers two sites . The successful candidate will be required to work closely with clinical and operational teams to facilitate the optimal use of beds across the organisation. The post demands excellent communication skills , as it involves internal and external reporting to be completed pre and post operational capacity meetings, and excellent customer care service skills. Flexibility and an ability to adapt to change quickly is essential to the role, as is the ability to perform in a high pressure environment. The post involves high level of calls, administration duties , internal and external reporting , booking patient transport and use of hospital IT systems, therefore ability to work well under pressure and meet deadlines is essential. The post holder will be required to work on a rotational basis including nights, weekends and holidays. Hours cover early, late and night shifts ### Main duties of the job - Comply with Bed Management protocols - Converse directly with General Practitioners regarding the admission of patients and organise emergency transport via ambulance control when required. - Provide accurate and concise information for bed meetings (5 scheduled throughout the day). - Provide daily sitrep to information team - Collate data from information team and WIC and submit sitrep to NHS England weekends/Bank Holidays and OOH. - Independently work within the admission areas, monitoring patient flow. - Liaise with ward staff and gather concise information regarding actual or potential discharges, next day discharges, internal hospital delays and potential outliers. - Liaise closely with the Infection Control Team regarding the infection status of the hospital and any outbreaks in the community. - Update the Capacity Management System throughout the day and night. - Circulate bed escalation via email to hospital managers. - Assist in achieving the 4-hour target in A&E - Effectively manage all telephone enquiries. - Communicate with Consultants and Bed Managements at other trusts regarding safe and timely transfers. - Responsible for the collation and continual update of Bed Managements statistics. - Photocopy forms and documentation for department. - Demonstrate own duties and provide On-The-Job Training to new members of staff. ### Detailed job description and main responsibilities Please see Job overview & attached Job description for further information about the Bed Bureau Clerk position available with WUTH. ## Job Details An exciting Opportunity has arisen to be a part of our pivotal Patient Flow Team We are seeking highly motivated individuals who like to work in a fast paced environment, to join our busy 24 /7 Patient Flow Team , to assist in the day to day operational management of patient flow across the Trust, which covers two sites . The successful candidate will be required to work closely with clinical and operational teams to facilitate the optimal use of beds across the organisation. The post demands excellent communication skills , as it involves internal and external reporting to be completed pre and post operational capacity meetings, and excellent customer care service skills. Flexibility and an ability to adapt to change quickly is essential to the role, as is the ability to perform in a high pressure environment. The post involves high level of calls, administration duties , internal and external reporting , booking patient transport and use of hospital IT systems, therefore ability to work well under pressure and meet deadlines is essential. The post holder will be required to work on a rotational basis including nights, weekends and holidays. Hours cover early, late and night shifts ## Job Description Comply with Bed Management protocols - Converse directly with General Practitioners regarding the admission of patients and organise emergency transport via ambulance control when required. - Provide accurate and concise information for bed meetings (5 scheduled throughout the day). - Provide daily sitrep to information team - Collate data from information team and WIC and submit sitrep to NHS England weekends/Bank Holidays and OOH. - Independently work within the admission areas, monitoring patient flow. - Liaise with ward staff and gather concise information regarding actual or potential discharges, next day discharges, internal hospital delays and potential outliers. - Liaise closely with the Infection Control Team regarding the infection status of the hospital and any outbreaks in the community. - Update the Capacity Management System throughout the day and night. - Circulate bed escalation via email to hospital managers. - Assist in achieving the 4-hour target in A&E - Effectively manage all telephone enquiries. - Communicate with Consultants and Bed Managements at other trusts regarding safe and timely transfers. - Responsible for the collation and continual update of Bed Managements statistics. - Photocopy forms and documentation for department. - Demonstrate own duties and provide On-The-Job Training to new members of staff. ## Responsibilities Please see Job overview & attached Job description for further information about the Bed Bureau Clerk position available with WUTH. ## Person Specification ### Knowledge and Skills **Essential** - Effective written and verbal communication - Good customer service - Computer and keyboard skills ### Qualifications, Specific Experience & Training **Essential** - 5 GCSE’s or equivalent - NVQ LEVEL 3 customer care or equivalent. ECDL or equivalent - Clerical experience or Experience of dealing with the general public - Experience of working as part of a team ## Documents - [oh risk id (pdf, 281.5kb)](https://www.healthjobsuk.com/documents?vdoc=10327208) - [vision values behaviours (pdf, 515.6kb)](https://www.healthjobsuk.com/documents?edoc=2088) - [guidance notes for applicants (pdf, 734.3kb)](https://www.healthjobsuk.com/documents?edoc=1841) - [job description & person specification (pdf, 552.5kb)](https://www.healthjobsuk.com/documents?vdoc=10327207) - [wuth gdpr privacy notice for applicants (pdf, 255.2kb)](https://www.healthjobsuk.com/documents?edoc=2506) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.