# Patient Experience Digital Officer (FFT/Insight) > NHS job listing from Job Clerk for The Royal Wolverhampton NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/patient-experience-digital-officer-fftinsight/c0bca573-bfca-44aa-8727-95729c743ff5 - **Markdown:** https://www.jobclerk.com/job/patient-experience-digital-officer-fftinsight/c0bca573-bfca-44aa-8727-95729c743ff5.md ## Summary - **Status:** Live - **Employer:** The Royal Wolverhampton NHS Trust - **Location:** New Cross Hospital - **Workplace type:** onsite - **Profession:** Officer (discipline unspecified) - **Grade:** Band 5 - **Salary:** £32,073 - £39,043 per annum - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-10-05T22:59:00.000Z - **Posted:** 2026-10-02T09:01:12.326Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Birmingham_Black_Country/Walsall/The_Royal_Wolverhampton_NHS_Trust/Patient_Experience/Patient_Experience-v8204803 - **Application URL:** https://apps.trac.jobs/job-advert/8204803?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.royalwolverhampton.nhs.uk ## Job Content ### Job overview We are seeking an enthusiastic and motivated Patient Experience Digital Officer to join our Patient Experience, Engagement and Insight Team. This is an exciting opportunity to play a key role in understanding and improving patient experience across The Royal Wolverhampton NHS Trust and Walsall Healthcare NHS Trust. Using patient feedback, experience data and insight, you will help inform decision-making, support service improvement and ensure the voice of patients is at the heart of what we do. The successful candidate will have strong analytical skills, experience working with data and reporting systems, and the ability to communicate complex information clearly to a wide range of audiences. You will be passionate about using data and insight to drive improvements in patient care and experience. ### Main duties of the job - Lead the co-ordination and reporting of patient experience intelligence, including the Friends and Family Test (FFT). - Lead the Trust's Friends and Family Test (FFT) reporting processes, ensuring compliance with statutory requirements. - Analyse quantitative and qualitative patient feedback to identify trends, themes and opportunities for improvement. - Produce accurate and meaningful reports, dashboards and presentations for a range of stakeholders. - Work collaboratively with clinical and operational teams to support decision-making and service improvement initiatives. - Support the development of patient experience reporting systems and data quality processes. - Use SQL and other reporting tools to extract, validate and analyse information from multiple data sources. ### Detailed job description and main responsibilities This role offers the opportunity to work with a wide range of colleagues across both Trusts, supporting the delivery of patient-centred care through the effective use of insight and intelligence. You will be part of a supportive and ambitious team committed to ensuring patient feedback drives meaningful change and continuous improvement. The post holder will combine analytical expertise with excellent communication skills, translating complex information into actionable insight for clinicians, managers and senior leaders. This is an ideal opportunity for someone with experience in data analysis, reporting, patient experience, business intelligence or service improvement who is looking to further develop their career within the NHS. For full detail, please see the attached job description. ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### Qualifications **Essential** - Educated to degree level or equivalent demonstrable experience. **Desirable** - ICDL (formerly ECDL) or equivalent qualification/experience in use of Microsoft Office suite. ### Knowledge and Skills **Essential** - Relevant experience in an information role. - Relevant experience in developing complex queries and reports. - Awareness of the Data Protection Act and Information Governance requirements. **Desirable** - Relevant experience of working with acute and community datasets. - Relevant experience in health information management, working with clinicians and managers in successfully implementing local and national information requirements. - Wider understanding of the clinical, performance and business information needs within a health economy. ### Skills and Aptitudes **Essential** - Required to have advanced keyboard skills for inputting and manipulating data and information into computer databases and systems. - Proficient in the use of MS Office applications, in particular Excel, Access and Outlook. - Experience of using SQL, and other related database tools. - Proven ability in the presentation of written and verbal reports. - Excellent communication skills and the ability to develop strong working relationships with all levels and groups of staff on information related issues. ## Documents - [wolverhampton map (pdf, 600.9kb)](https://www.healthjobsuk.com/documents?edoc=2032) - [flexible working commitment (pdf, 1.1mb)](https://www.healthjobsuk.com/documents?edoc=2380) - [rwt professional standards (pdf, 95.4kb)](https://www.healthjobsuk.com/documents?edoc=3048) - [employee rewards booklet v.15 (pdf, 1.6mb)](https://www.healthjobsuk.com/documents?edoc=2083) - [rwt health & wellbeing offer (pdf, 945.6kb)](https://www.healthjobsuk.com/documents?edoc=3027) - [joint behavioural framework v1. 2024 (pdf, 2.5mb)](https://www.healthjobsuk.com/documents?edoc=2858) - [nhs staff offer - national express (pdf, 963.3kb)](https://www.healthjobsuk.com/documents?edoc=2612) - [patient experience digital officer jd/ps (pdf, 936.2kb)](https://www.healthjobsuk.com/documents?vdoc=10511228) - [using ai when completing application forms (pdf, 320.6kb)](https://www.healthjobsuk.com/documents?edoc=2969) - [transforming care together strategy 2026-2031 v4 (pdf, 2.8mb)](https://www.healthjobsuk.com/documents?edoc=2618) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.