# Patient Experience Clerk - Outpatients > NHS job listing from Job Clerk for Great Western Hospitals NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/patient-experience-clerk-outpatients/5a94cd63-67da-4ef2-a22e-bc5a1d53ec59 - **Markdown:** https://www.jobclerk.com/job/patient-experience-clerk-outpatients/5a94cd63-67da-4ef2-a22e-bc5a1d53ec59.md ## Summary - **Status:** Live - **Employer:** Great Western Hospitals NHS Foundation Trust - **Location:** Great Western Hospital - **Workplace type:** onsite - **Profession:** Clerk (discipline unspecified) - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 per annum pro rata - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week (Monday to Friday) - **Closing date:** 2026-09-15T22:59:00.000Z - **Posted:** 2026-09-01T12:42:07.205Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Wiltshire/Swindon/Great_Western_Hospitals_NHS_Foundation_Trust/Outpatients/Outpatients-v8265473 - **Application URL:** https://apps.trac.jobs/job-advert/8265473?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.gwh.nhs.uk ## Job Content ### Job overview PREVIOUS APPLICANTS NEED NOT APPLY We are looking for a Patient Experience Clerk to join our team here at the Great Western Hospital. You will develop and maintain an effective, friendly and professional clinic administration service for patients and staff, ensuring clinics are administered according to best practice with appropriate staffing levels and efficient use of resources. Working closely with the Outpatient Management team, you will continually improve service delivery liaising with key stakeholders through effective staff and process management and control. At the time of advertising, this role does not meet the minimum requirements set by UK Visas and Immigration to sponsor candidates to work in the UK. For this reason, we are unable to sponsor anyone for a skilled worker visa for this role. We are happy to accept applications from candidates who can prove their right to work in the UK or via alternative visa routes. Such applications will be considered alongside all other applications. ### Main duties of the job - Operationally responsible for the delivery day to day key performance indicators for the unit, in line with divisional and organisational goals and targets, including delivery of national targets like 18-weeks Referral to Treatment. - Be the custodian of a brilliant experience for all our patients, Role Model through excellent customer service skills at all points of patient engagement a warm and engaging interaction with a smile at all times - Operationally responsible for day-to-day delivery and implementation of departmental procedures liaising with other management groups & departments to ensure processes meet the needs of services, divisions and the organisation. - Responsible for the standard and quality of the Outpatient Administration, requesting, analysing and acting on information relating to general performance activity and quality, and taking corrective action where appropriate to meet the required standards or improve quality ### Detailed job description and main responsibilities - Use waiting lists, on hold reports and other patient tracking reports, to direct outpatient administrators to book outpatient appointments in line with the Trust’s Elective Access, Booking and Choice Policy, monitoring booking performance against key performance indicators. - Work with service leads to ensure Referral to Treatment (RTT) performance targets are met and patients are booked in order of chronology or clinical necessity and in accordance with the Trust’s Elective Access, Booking and Choice of Day policy and departmental Standard Operating Procedures. - Check all patient demographics at clinic attendance, updating changes on the patient administration system and administering overseas patient payment forms. - Manage follow up patient wait list for service by validating the “Validation tool” completing a test your knowledge and completing and submitting the information to the automation team within the agreed time frame. Please see the attached job description for full information ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### Experience **Essential** - Evidence of significant administrative experience within a customer focused environment. - Experience and understanding of outpatient services and performance indicators - Experience in implementing NHS policies and guidelines relevant to outpatient services - Evidence of successful process design and implementation - Proven experience of developing administrative processes, analysing information, and report writing **Desirable** - Past experience of working in an area specialising in healthcare appointment making ### Qualifications **Essential** - GCSE3 or above including Maths and English - Evidence of continuing professional development - Evidence of Health & Safety training - Educated to NVQ Level 3 - Willingness to undertake NHS specific IT system training including Medway clinic template maintenance, case-note tracking, patient transport system ## Documents - [b3 job description (pdf, 224.6kb)](https://www.healthjobsuk.com/documents?vdoc=10579796) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.