# Patient Experience Assistant > NHS job listing from Job Clerk for The Princess Alexandra Hospital NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/patient-experience-assistant/7fc846e8-0497-4bb9-9e35-cb14eff15bbe - **Markdown:** https://www.jobclerk.com/job/patient-experience-assistant/7fc846e8-0497-4bb9-9e35-cb14eff15bbe.md ## Summary - **Status:** Live - **Employer:** The Princess Alexandra Hospital NHS Trust - **Location:** The Princess Alexandra Hospital, Harlow, Essex, CM20 1QX, United Kingdom - **Workplace type:** onsite - **Grade:** Band 3 - **Salary:** £25760.00 to £27476.00 - **Contract type:** Fixed-Term - **Employment type:** Full-time - **Closing date:** 2026-09-01T23:59:00.000Z - **Posted:** 2026-08-18T09:56:11.314Z - **Source information URL:** https://www.jobs.nhs.uk/candidate/jobadvert/C9292-26-0332 - **Application URL:** https://careers.pah.nhs.uk/Job/JobDetail?jobid=985&source=JobtrainNHSJobs - **Employer website:** https://www.pah.nhs.uk ## Job Content ### Job summary This role is a six month internal secondment opportunity. Working as part of a small friendly team, the successful candidate will be a core member of the Patient Advice & Liaison Service (PALS) providing a first point of contact for patients, service users, and people seeking PALS support in relation to complaints, concerns, comments and compliments. ### Main duties of the job PALS is an advice and liaison service. First point of contact for people seeking PALS support. Providing advice, support and guidance for service users in a friendly and efficient manner. Dealing with incoming and outgoing telephone calls and mail. Administration of a computer database to record contacts and cases. Working to help find solutions to concerns. ### About us The Princess Alexandra Hospital NHS Trust (PAHT) is proud to care for the communities of West Essex, delivering safe, compassionate, and high-quality services. We are part of the Neighbourhood Wave; a national programme thats changing how care is delivered by focusing on prevention, early support, and more joined-up services across health, social care, and the voluntary sector. This means were working more closely with local partners to bring care closer to home and support people to live healthier, more independent lives. Were a supportive and inclusive organisation that values its people. We offer development opportunities, flexible working, and a strong focus on wellbeing. As a Disability Confident and equal opportunities employer, we welcome applicants from all backgrounds and experiences. Join us and help shape the future of care in West Essex. ### Details - Date posted: 18 August 2026 - Pay scheme: Agenda for change - Band: Band 3 - Salary: £25,760 to £27,476 a year - Contract: Fixed term - Duration: 6 months - Working pattern: Full-time - Reference number: 000977 - Job locations: The Princess Alexandra Hospital, Harlow, Essex, CM20 1QX, United Kingdom ### Job responsibilities Detailed job description and main responsibilities This is a core role for anyone wishing to help our patients, their families and carers, whilst also supporting colleagues within the organisation. The post holder will be a first point of contact for people seeking PALS support and advice, concerns, comments and compliments. They will be the link between the public and our hospital services. PALS is an accessible service that listens to patients and offers support, help and information to resolve concerns and enquiries as quickly and effectively as possible; forwarding enquiries onto the appropriate hospital team where a more involved resolution is required. Handling incoming and outgoing calls and mail forms much of the role, as does speaking to the public and other service users. Good communication with both the public and a wide range of colleagues is therefore very important. Maintaining patient confidentiality and adherence to appropriate policies and procedures is essential. ## Person Specification ### Experience **Essential** - Experience in a customer or patient facing role - Experience of dealing with confidential information **Desirable** - Competence in use of Datix and clinical systems - Basic knowledge of the key principles of patient experience improvement - the complaints process and PALS ### Qualifications **Essential** - NVQ 3 in Business Administration or equivalent experience ## Documents - [Patient Experience Assistant Job Description & Person Specification (PDF, KB)](https://careers.pah.nhs.uk/Job/GetJobAdvertDocument?Id=1652&JobId=985) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.