# Patient Experience Administrator > NHS job listing from Job Clerk for Lancashire Teaching Hospitals NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/patient-experience-administrator/363b44be-bd93-403a-b0c8-639ba99084cc - **Markdown:** https://www.jobclerk.com/job/patient-experience-administrator/363b44be-bd93-403a-b0c8-639ba99084cc.md ## Summary - **Status:** Live - **Employer:** Lancashire Teaching Hospitals NHS Foundation Trust - **Town:** Preston - **Region:** North West - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 2 - **Salary:** £25,272 pro rata for part time - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week (Monday to Friday shifts between 8-6) - **Closing date:** 2026-08-04T23:59:00.000Z - **Posted:** 2026-07-21T12:33:32.545Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Lancashire/RPHCDH/Lancashire_Teaching_Hospitals_NHS_Foundation_Trust/Trauma_Orthopaedics/Trauma_Orthopaedics-v8171523 - **Application URL:** https://apps.trac.jobs/job-advert/8171523?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.lancsteachinghospitals.nhs.uk ## Job Content ### Job overview Are you looking to expand your knowledge and understanding in admin? We have a fantastic opportunity for an individual who is looking to become part of a dynamic and high performing team. You will be responsible for the day-to-day processing of administration tasks within the directorate, providing secretarial and administrative support to  medical staff and other staff, including reception and telephone duties. ### Main duties of the job You will provide an effective communication link to patients, administrative staff and the Trust.  You will monitor the timelines of patient treatment to ensure that patients are seen in the national waiting time.  You will provide a contact point for patients at any point of the orthopaedic pathway and will liaise with other departments to support the arrangement of a wide spectrum of hospital visits along that pathway. You will demonstrate excellent organisational skills, must be flexible in approach, able to exercise initiative and demonstrate a consistently high standard of professionalism, being aware of the need for confidentiality and integrity.  Fundamental to this post is the ability to multi-task and effectively manage their workload working to tight deadlines. ### Detailed job description and main responsibilities Responding to external and internal telephone queries from staff, patients and others and referring to appropriate person. Communicates with a range of staff, users and visitors to the Trust / Department utilising a variety of communication methods including verbal, electronic and passing information in a format that is appropriate to the individual request. Organising incoming and outgoing post, referring enquiries to appropriate person if necessary. Please refer to the attached detailed job description and person specification for the detailed job description and main responsibilities. ## Person Specification ### Knowledge and Experience **Essential** - Previous experience of working with the public - Aware of the concept and application of confidentiality **Desirable** - Previous experience of working in a health care or related setting ### Qualifications and Education **Essential** - Numeracy and literacy skills - Administration skills **Desirable** - Knowledge of Microsoft Windows applications ## Documents - [what we can offer you (pdf, 6.7mb)](https://www.healthjobsuk.com/documents?edoc=2464) - [creating your best application (pdf, 6.1mb)](https://www.healthjobsuk.com/documents?edoc=2433) - [job description and person specification (pdf, 496.3kb)](https://www.healthjobsuk.com/documents?vdoc=10473771) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.