# Patient Engagement Supervisor

> NHS job listing from Job Clerk for Oxford University Hospitals NHS Foundation Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/patient-engagement-supervisor/ef177f6a-514c-408c-9e26-0e859ec15b62
- **Markdown:** https://www.jobclerk.com/job/patient-engagement-supervisor/ef177f6a-514c-408c-9e26-0e859ec15b62.md

## Summary

- **Status:** Live
- **Employer:** Oxford University Hospitals NHS Foundation Trust
- **Town:** Oxford
- **Region:** South East
- **Country:** England
- **Profession:** Administrative and IT
- **Grade:** Band 4
- **Salary:** £28,392 - £31,157 per annum pro rata
- **Contract type:** 9 months (Fixed Term until 31/03/2027)
- **Employment type:** Full time - 37.5 hours per week (Monday - Friday)
- **Closing date:** 2026-07-28T23:59:00.000Z
- **Posted:** 2026-07-21T10:12:40.275Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/Oxfordshire/Oxford/Oxford_University_Hospitals_NHS_Foundation_Trust/Administration/Administration-v8170622
- **Application URL:** https://apps.trac.jobs/job-advert/8170622?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.ouh.nhs.uk

## Job Content

### Job overview

- Deliver a smooth and effective patient engagement service by liaising professionally with patients on the waiting list.
- Act as a key point of contact for patients experiencing long waits.
- Manage EPR to ensure all patient contact is recorded promptly and accurately.
- Develop and maintain subject matter expertise in DrDoctor.
- Maintain spreadsheets to ensure activity is up to date, accurate, and easily shared.

### Main duties of the job

- Main contact for patients and clinical teams
- Support patient engagement activity
- Use DrDoctor and EPR systems
- Understand waiting lists and pressures
- Coordinate meetings, minutes, and actions
- Maintain patient activity records and spreadsheets
- Manage correspondence and confidentiality
- Assist with elective recovery plans and data
- Support complaints handling and escalation

### Detailed job description and main responsibilities

- Main contact for patients and clinical teams
- Support patient engagement activity
- Use DrDoctor and EPR systems
- Understand waiting lists and pressures
- Coordinate meetings, minutes, and actions
- Maintain patient activity records and spreadsheets
- Manage correspondence and confidentiality
- Assist with elective recovery plans and data
- Support complaints handling and escalation

## Person Specification

### Offline

**Essential**

- Maths & English GCSE/O levels
- Contact Centre/ Telephone Experience
- Knowledge & Skills of Word, Excel, Teams and Access

**Desirable**

- Good Communication Skills
- Supervisory Experience
- EPR/e-RS Knowledge

## Documents

- [supervisor pep pcc jd (pdf, 240.6kb)](https://www.healthjobsuk.com/documents?vdoc=10472744)
- [supervisor pep pcc person spec (pdf, 32.7kb)](https://www.healthjobsuk.com/documents?vdoc=10472745)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.