# Patient Contact Centre Agent > NHS job listing from Job Clerk for Oxford University Hospitals NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/patient-contact-centre-agent/2cddd6cb-23d1-4da8-a446-9f44a78655da - **Markdown:** https://www.jobclerk.com/job/patient-contact-centre-agent/2cddd6cb-23d1-4da8-a446-9f44a78655da.md ## Summary - **Status:** Live - **Employer:** Oxford University Hospitals NHS Foundation Trust - **Town:** Oxford - **Region:** South East - **Country:** England - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 Per annum, Pro Rata - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-07-28T23:59:00.000Z - **Posted:** 2026-07-14T14:51:51.410Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Oxfordshire/Oxford/Oxford_University_Hospitals_NHS_Foundation_Trust/Administration/Administration-v8155231 - **Application URL:** https://apps.trac.jobs/job-advert/8155231?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.ouh.nhs.uk ## Job Content ### Job overview Can you communicate clearly and effectively? Do you enjoy working as part of a team that takes pride in managing a wide range of enquiries by telephone and email? If so, we would love to hear from you. As a member of the team, you will support patients, their representatives and healthcare professionals with queries relating to appointments and attending one of our four hospital sites. Previous NHS experience would be an advantage, but it is not essential, as full training will be provided. Initially, the role will be office-based, with the possibility of hybrid working once you are fully trained. We are based at Unipart and work Monday to Friday. There is no weekend or bank holiday working. Free parking is available on site, along with a restaurant area. No uniform is required; however, staff are expected to wear smart casual clothing when working in the office. Hybrid working is available once all training has been successfully completed. All training will be delivered on site at Unipart. ### Main duties of the job - To book, reschedule, or cancel appointments for patients in line with clinic rules and any additional guidelines issued from the relevant specialism. - To be responsive to patient preferences regarding the date and time of appointments wherever possible - To utilise appropriate databases such as Clinic Rules and the PCC Directory to ensure adherence to scheduling guidance from each respective service. To follow all emails from PCC Managers providing additional guidance either of a permanent or temporary nature affecting the booking, cancelling or rescheduling of appointments. - To update patient demographics on the Electronic Patient Record (EPR) to ensure accurate data quality - To utilise the e-Referral System (eRS) to locate and identify patient’s referral from GP Practices and to check patient demographics, and deal appropriately. - To deal with patient enquiries in a sympathetic and effective manner ensuring they receive a full explanation and response. Due to the nature of some calls, they will require high levels of concentration and understanding to ensure that all enquiries are completed according to departmental procedures and within set quality standards ### Detailed job description and main responsibilities - To book, reschedule, or cancel appointments for patients in line with clinic rules and any additional guidelines issued from the relevant specialism. - To be responsive to patient preferences regarding the date and time of appointments wherever possible - To utilise appropriate databases such as Clinic Rules and the PCC Directory to ensure adherence to scheduling guidance from each respective service. To follow all emails from PCC Managers providing additional guidance either of a permanent or temporary nature affecting the booking, cancelling or rescheduling of appointments. - To update patient demographics on the Electronic Patient Record (EPR) to ensure accurate data quality - To utilise the e-Referral System (eRS) to locate and identify patient’s referral from GP Practices and to check patient demographics, and deal appropriately. - To deal with patient enquiries in a sympathetic and effective manner ensuring they receive a full explanation and response. Due to the nature of some calls, they will require high levels of concentration and understanding to ensure that all enquiries are completed according to departmental procedures and within set quality standards ## Person Specification ### offline **Essential** - Maths & English GCSE/O levels - Contact Centre/ Telephone Experience - Knowledge & Skills of Word, Excel, Teams and Access **Desirable** - Good Communication Skills - Experience of Team Working - EPR/e-RS Knowledge ## Documents - [pcc & usc person spec (pdf, 192.4kb)](https://www.healthjobsuk.com/documents?vdoc=10455327) - [pcc & usc job description (pdf, 192.4kb)](https://www.healthjobsuk.com/documents?vdoc=10455326) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.