# Patient Contact Centre Advisor - Self-Pay Team > NHS job listing from Job Clerk for Spire Healthcare Ltd. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/patient-contact-centre-advisor-self-pay-team/bc00a2a2-7d3d-471c-a1b0-5a634d7e6c3d - **Markdown:** https://www.jobclerk.com/job/patient-contact-centre-advisor-self-pay-team/bc00a2a2-7d3d-471c-a1b0-5a634d7e6c3d.md ## Summary - **Status:** Live - **Employer:** Spire Healthcare Ltd - **Location:** United Kingdom - **Profession:** Manager and corporate - **Employment type:** Full time - **Closing date:** 2026-09-30T08:36:00.000Z - **Posted:** 2026-08-17T08:52:42.801Z - **Source information URL:** https://elij.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/28393 - **Application URL:** https://elij.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/28393 - **Employer website:** https://www.spirehealthcare.com/ ## Job Content Spire Healthcare are recruiting Self-Pay Advisors to join our Patient Support Centre Sales team based in Seaham. These are permanent full time opportunities working 37.5 hours per week The Self-Pay Advisor is responsible for managing self-pay patient enquiries and converting warm leads into confirmed appointments, delivering a high standard of service while working towards agreed performance targets. About the Patient Support Centres The Patient Support Centres provide clinically aligned administrative services across inpatient admissions, outpatient activity and self‑pay pathways. The service supports the effective management of patient enquiries and booking processes on behalf of the hospitals it serves, ensuring accuracy and a high standard of patient experience. Key Responsibilities - Manage self-pay patient enquiries via telephone, email and online platforms - Handle enquiries from initial contact through to appointment booking - Convert warm leads into appointments and sales to meet KPI targets - Deliver a high standard of customer service in line with private healthcare expectations - Manage and prioritise your own workload effectively - Use multiple systems to support enquiry handling and booking processes - Promote Spire’s Values and Purpose, contributing to a culture of service excellence - Build positive relationships through clear and effective communication About You - Strongly target-driven with a customer-focused approach - Confident using a range of systems and technology - Enjoy working in a fast-paced, collaborative team environment - Strong communication and interpersonal skills - Able to work effectively within a hub while supporting a national sales framework Working Hours 37.5hrs per week, worked across, Monday to Friday between 8:00am and 7:00pm. Occasional Saturdays: 9:00am – 4:00pm (as required) What to expect during the selection process - Stage 1: Online Assessments (20 mins) Short personality and judgement test. Successful candidates progress to Stage 2. - Stage 2: Video Interview (20 mins) 4 scenario-based questions. Successful candidates are invited to a face-to-face interview. - Stage 3: Face-to-Face Interview Visit a Patient Support Centre to learn more about the role and for us to get to know you Benefits - 35 days annual leave inclusive of bank holidays - Competitive pension with flexible retirement options - ‘Spire for You’ benefits platform with cashback and discounts - Free Bupa health screening - Private medical insurance - Life assurance Spire Healthcare is one of the UK’s leading independent healthcare providers, operating hospitals and clinics across England, Wales and Scotland. We are proud to be an equal opportunities employer and are committed to creating an inclusive environment where our people can thrive. We reserve the right to close this vacancy early if sufficient applications are received. ## Person Specification ### Qualifications **Essential** - Strongly target-driven with a customer-focused approach - Confident using a range of systems and technology - Enjoy working in a fast-paced, collaborative team environment - Strong communication and interpersonal skills - Able to work effectively within a hub while supporting a national sales framework - Working Hours - 37.5hrs per week, worked across, Monday to Friday between 8:00am and 7:00pm. - Occasional Saturdays: 9:00am – 4:00pm (as required) - What to expect during the selection process - Stage 1: Online Assessments (20 mins) Short personality and judgement test. Successful candidates progress to Stage 2. - Stage 2: Video Interview (20 mins) 4 scenario-based questions. Successful candidates are invited to a face-to-face interview. - Stage 3: Face-to-Face Interview Visit a Patient Support Centre to learn more about the role and for us to get to know you ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.