# Patient Co-ordinator > NHS job listing from Job Clerk for Mendip Vale Medical Group. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/patient-co-ordinator/48017321-fcf7-4768-8a28-f40d4fa8c2fd - **Markdown:** https://www.jobclerk.com/job/patient-co-ordinator/48017321-fcf7-4768-8a28-f40d4fa8c2fd.md ## Summary - **Status:** Live - **Employer:** Mendip Vale Medical Group - **Location:** Southmead & Henbury Family Practice - **Workplace type:** onsite - **Profession:** Administrative and IT - **Salary:** £25224.00 to £25713.00 - **Contract type:** Permanent - **Employment type:** Full-time - **Closing date:** 2026-08-31T23:59:00.000Z - **Posted:** 2026-08-19T12:17:29.614Z - **Source information URL:** https://www.jobs.nhs.uk/candidate/jobadvert/A0219-26-0043 - **Application URL:** https://www.jobs.nhs.uk/candidate/application/A0219-26-0043/pre-application-questions-pause?referrer=jobadvert&ref=A0219-26-0043 - **Employer website:** https://www.mendipvale.nhs.uk/ ## Job Content ### Job summary WORKING PATTERN FOR THIS ROLE Monday 8:00-18:30 Tuesday 8:00-18:30 Wednesday 8:00-18:30 Thursday 13:30-18:30 Friday 8:00-13:00 Mendip Vale Medical Group are looking for a Patient Co-ordinator to join our team, MVMG is now one of the region's largest primary care organisations, providing high-quality healthcare to approximately 90,000 patients across 11 practice sites spanning Bristol, North Somerset, South Gloucestershire, and Bath, Swindon and Wiltshire (BSW). As a Patient Co-ordinator you will assist and signpost patients to the most appropriate service or healthcare professional in a courteous, efficient and effective way. ### Main duties of the job Working as part of a team the post-holder will assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Managing the expectations of patients, their carers or guardians in to provide a high standard of patient focused service. The post-holder will pro-actively communicate relevant information between patients and their healthcare professional. The Patient Co-ordinator will develop good working relationships with: - Patients - GP, nurses and other surgery staff Key Responsibilities: - To support the Patient Services Manger in the delivery of safe and efficient responses to patient requirements. - Working in our telephone hub being the first contact to our patient enquiries and appointment booking requests. - Making of appointments by telephone and at the reception desk, using a computerised system. - Letter scanning and filing, dealing with clerical patient changes of address, completion of forms etc. as required. - Checking and completion of tasks as appropriate. - Creation of new patient records. - Control all patient files and related admin to required quality standards and in line with information governance, GDPR and DPA regulations. - Maintain accurate records. ### About us As a high-achieving and well-organised practice, we embrace a Multi-Disciplinary Team approach to care provision. Changes made from merging and working more effectively have enabled us to make investment into our buildings, making our estate one of the newest and brightest in the south west. Due to the high volume of applications we receive, we regret that we are only able to contact candidates who are shortlisted for the next stage of the selection process. We would like to thank all applicants for their interest in joining our team and for the time and effort invested in the recruitment process. We can confirm that this is NOT a sponsored role. ### Details - Date posted: 19 August 2026 - Pay scheme: Other - Salary: £25,224 to £25,713 a year Actual salary will be pro rata based on agreed working hours. - Contract: Permanent - Working pattern: Full-time - Reference number: A0219-26-0043 - Job locations: Southmead & Henbury Family Practice, Ullswater Road, Bristol, BS10 6DF, United Kingdom ### Job responsibilities To assist patient with their enquiries so as to be able to direct them to the most appropriate service or healthcare professional in order to meet their needs in a courteous, efficient and effective way. Managing the expectations of patients, their carers or guardians to provide a high standard of patient focused service. The post-holder will pro-actively communicate relevant information between patients and their healthcare professional. The succesful candidate will be responsible for: Working in our telephone hub, being the first contact to our patient enquiries and appointment booking requests. Making of appointments by telephone and at the reception desk, using a computerised system. Letter scanning and filing, dealing with clerical patient changes of address, completion of forms etc. as required. Checking and completing tasks as appropriate. Creating of new patient records. Controlling all patient files and related admin to required quality standards and in line with information governance, GDPR and DPA regulations. Maintaining accurate records. ## Person Specification ### Experience **Essential** - Experience in reception / customer service focused roles . **Desirable** - Experience of reception / admin duties within Primary Care. - Use of patient records systems (EMIS). ### Qualifications **Essential** - GCSE in English and Maths at Grade C or above, or equivalent experience. - Evidence of continued learning/personal development in relevant field **Desirable** - NVQ3 in Administration or equivalent or working towards. ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.