# Patient Choice Advisor > NHS job listing from Job Clerk for Sheffield Teaching Hospitals NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/patient-choice-advisor/b91e9d61-ea6b-4635-9895-07f2a6a00c31 - **Markdown:** https://www.jobclerk.com/job/patient-choice-advisor/b91e9d61-ea6b-4635-9895-07f2a6a00c31.md ## Summary - **Status:** Live - **Employer:** Sheffield Teaching Hospitals NHS Foundation Trust - **Town:** Sheffield - **Region:** North East and Yorkshire - **Country:** England - **Profession:** Manager and corporate - **Grade:** Band 3 - **Salary:** £24,937 - £26,598 pa/pro rata for part time staff - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week (7 days a week cover from 0745-2200 including Bank Holidays) - **Closing date:** 2026-06-14T23:59:00.000Z - **Posted:** 2026-06-04T00:04:59.848Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/South_Yorkshire/Sheffield/Sheffield_Teaching_Hospitals_NHS_Foundation_Trust/Administrative_Clerical/Administrative_Clerical-v7892988 - **Application URL:** https://apps.trac.jobs/job-advert/7892988?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.sth.nhs.uk ## Job Content ### Job overview An opportunity has arisen for an Patient Choice Advisor to join to the Single Point of Access Team (SPA). The post will be based at the Northern General Hospital. The successful candidate will  support patients and their carers through the choice of options available to them for a wide range of services, including booking appointments where possible and signposting referrals to the most appropriate community service. ### Main duties of the job Provide the opportunity for patients to choose the appropriate service provider by offering choice. Managing the patient’s referral to the selected care provider, taking ownership to ensure the patients experience is excellent. To act as a single point of contact for Sheffield Teaching Hospital staff, GP practices and Secondary Care Providers, dealing with enquiries in a sensitive, confidential, effective and timely manner. To effectively manage the booking of clinic appointments for patients, offering a choice of location, date, time ensuring we meet the patient’s needs to achieve a positive outcome for each patient. To administer the booking of appointments on SystmOne and Connect. Generate appointment letters and patient information to confirm time and date agreed and to reschedule appointments if necessary. To work within an environment that receives and makes a high volume of inbound and outbound calls on behalf of the services currently managed via the SPA.  These services include – Therapy Services, continence, District Nurses, Phlebotomy, Long Term Conditions, heart failure, Active Recovery, COPD, Hospital at Home and Urgent Community Response Undertake general administration duties including post, registration of all referrals, data collection, accurate and timely data entry, word processing and inputting information on SystmOne and Connect and being able to prioritise and organise own workload. ### Detailed job description and main responsibilities Please view the attached Job Description and Person Specification documents for full details regarding this post. When completing your application please ensure that you clearly demonstrate how you meet the role criteria. ## Job Details An opportunity has arisen for an Patient Choice Advisor to join to the Single Point of Access Team (SPA). The post will be based at the Northern General Hospital. The successful candidate will support patients and their carers through the choice of options available to them for a wide range of services, including booking appointments where possible and signposting referrals to the most appropriate community service. ## Job Description Provide the opportunity for patients to choose the appropriate service provider by offering choice. Managing the patient’s referral to the selected care provider, taking ownership to ensure the patients experience is excellent. To act as a single point of contact for Sheffield Teaching Hospital staff, GP practices and Secondary Care Providers, dealing with enquiries in a sensitive, confidential, effective and timely manner. To effectively manage the booking of clinic appointments for patients, offering a choice of location, date, time ensuring we meet the patient’s needs to achieve a positive outcome for each patient. To administer the booking of appointments on SystmOne and Connect. Generate appointment letters and patient information to confirm time and date agreed and to reschedule appointments if necessary. To work within an environment that receives and makes a high volume of inbound and outbound calls on behalf of the services currently managed via the SPA. These services include – Therapy Services, continence, District Nurses, Phlebotomy, Long Term Conditions, heart failure, Active Recovery, COPD, Hospital at Home and Urgent Community Response Undertake general administration duties including post, registration of all referrals, data collection, accurate and timely data entry, word processing and inputting information on SystmOne and Connect and being able to prioritise and organise own workload. ## Responsibilities Please view the attached Job Description and Person Specification documents for full details regarding this post. When completing your application please ensure that you clearly demonstrate how you meet the role criteria. ## Person Specification ### Experience **Essential** - Extensive and relevant experience in administration duties, either in NHS or similar organisation - Excellent Patient/Customer care skills - Effective communications skills both written and verbal - Experience of dealing with a high volume of telephone enquiries - Experience in the use of data and/or databases. **Desirable** - An understanding of basic medical terminology, anatomical and clinical terms. ### Other Factors **Essential** - Excellent team player - Ability to understand, demonstrate and maintain confidentiality and security in the department - Self-motivated and enthusiastic - Reliable - Committed to equal opportunities - Ability to prioritise and meet deadlines - Ability to work under pressure ### Qualifications **Essential** - Educated to GCSE level or equivalent (A-C/4-9 in English & Maths) or equivalent experience - NVQ level 3 in Business Administration/Customer Care or equivalent qualification. **Desirable** - OCR Word Processing Level II or equivalent - ECDL or equivalent ### Further Training **Essential** - General knowledge of the NHS ### Special Skills/Apptitudes **Essential** - Excellent organisational skills with the ability to deliver work in line with Directorate priorities and timescales. - Excellent interpersonal and oral skills - Good written communication skills - Ability to deal with patients details in a caring and confidential manner - Ability to work in a multi-disciplinary team - Working knowledge of general office software including Microsoft Office, Excel, E-mail - Numeric skills - Confident when dealing with patients, colleagues and members of the general public - Ability to work on own initiative with minimum supervision and prioritise own workload **Desirable** - General knowledge of the NHS and Community health care - Knowledge/use of SystmOne/Connect ## Documents - [staff benefits (pdf, 2.7mb)](https://www.healthjobsuk.com/documents?edoc=2420) - [pca job description (pdf, 168.4kb)](https://www.healthjobsuk.com/documents?vdoc=10174542) - [pca person specification (pdf, 128.4kb)](https://www.healthjobsuk.com/documents?vdoc=10174543) - [information for candidates (pdf, 496.3kb)](https://www.healthjobsuk.com/documents?edoc=2162) - [applicants - how we use your information (pdf, 87.4kb)](https://www.healthjobsuk.com/documents?edoc=2165) - [getting to work at sheffield teaching hospitals (pdf, 305.0kb)](https://www.healthjobsuk.com/documents?edoc=2163) - [policy statement on the recruitment of ex-offenders (pdf, 124.0kb)](https://www.healthjobsuk.com/documents?edoc=2211) - [a guide to using artificial intelligence and with your personal statement (pdf, 163.6kb)](https://www.healthjobsuk.com/documents?edoc=2894) - [candidate application best practice guide - please read before completing your application (pdf, 236.3kb)](https://www.healthjobsuk.com/documents?edoc=2161) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.