# Patient Care Advisor - RTT Tracker > NHS job listing from Job Clerk for Northumbria Healthcare NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/patient-care-advisor-rtt-tracker/8a083910-36f6-43c2-82e4-166ebf2f93f1 - **Markdown:** https://www.jobclerk.com/job/patient-care-advisor-rtt-tracker/8a083910-36f6-43c2-82e4-166ebf2f93f1.md ## Summary - **Status:** Live - **Employer:** Northumbria Healthcare NHS Foundation Trust - **Town:** North Shields - **Region:** North East and Yorkshire - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 pro rata per annum - **Contract type:** Fixed term: 12 months (None) - **Employment type:** Full time, Part time, Flexible working, 37.5 hours per week (Working Mon - Fri between 8.00 am - 18.00 - various shift patterns) - **Closing date:** 2026-06-18T23:59:00.000Z - **Posted:** 2026-06-04T10:00:46.604Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Tyne_Wear/North_Shields/Northumbria_Healthcare_NHCT_Northumbria_Healthcare_NHS_Foundation_Trust/Contact_Centre/Contact_Centre-v8012669 - **Application URL:** https://apps.trac.jobs/job-advert/8012669?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.northumbria.nhs.uk ## Job Content ### Job overview An exciting opportunity has arisen for a Patient Care Advisor to join the Contact Centre RTT Tracking Team. We are looking for a highly motivated, enthusiastic and conscientious individual to work within the team who can deliver an efficient and accurate service for our patients. This is a unique and interesting administrative role in which you will help track patients from their referral to their treatment. This role helps validate the information used to track our progress as part of the NHS Recovery Plan. Full time or part time hours may be considered. Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received. "Please note, for Secondment roles before an application is submitted, please ensure you have received the appropriate approval and completed documentation required beforehand, as this may delay the process if an offer was to be made." ### Main duties of the job - Play an integral part in the achievement of National and Local targets. - Act as administrative support in the provision of active pathway monitoring throughout the patient's journey providing support to clinicians, management and clerical staff to ensure patients are provided with equal access to admission to the services of the Trust - Ensure accurate information is stored about patients and pathways and that this information is checked and updated regularly. ### Detailed job description and main responsibilities Key responsibilities include; - To liaise closely with patients and staff involved in the patients care in a variety of inbound and outbound formats (including telephone, email and in-person) and provide NHS services to provide excellence in patient care. - Process patient appointments, referrals and surgery using a variety of trust systems in line with NHS patient access standards. - Communicates regularly with patients by phone offering choice when booking patient appointments, dealing with queries from patients will can include challenging behaviour. - Ability to demonstrate an understanding of issues relating to confidentiality and when dealing with sensitive situations. - A desire to develop both the service and yourself and to make the service known as “the best” as it grows and becomes more widely used. ## Job Details An exciting opportunity has arisen for a Patient Care Advisor to join the Contact Centre RTT Tracking Team. We are looking for a highly motivated, enthusiastic and conscientious individual to work within the team who can deliver an efficient and accurate service for our patients. This is a unique and interesting administrative role in which you will help track patients from their referral to their treatment. This role helps validate the information used to track our progress as part of the NHS Recovery Plan. Full time or part time hours may be considered. Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received. "Please note, for Secondment roles before an application is submitted, please ensure you have received the appropriate approval and completed documentation required beforehand, as this may delay the process if an offer was to be made." ## Job Description Play an integral part in the achievement of National and Local targets. Act as administrative support in the provision of active pathway monitoring throughout the patient's journey providing support to clinicians, management and clerical staff to ensure patients are provided with equal access to admission to the services of the Trust Ensure accurate information is stored about patients and pathways and that this information is checked and updated regularly. ## Responsibilities Key responsibilities include; To liaise closely with patients and staff involved in the patients care in a variety of inbound and outbound formats (including telephone, email and in-person) and provide NHS services to provide excellence in patient care. Process patient appointments, referrals and surgery using a variety of trust systems in line with NHS patient access standards. Communicates regularly with patients by phone offering choice when booking patient appointments, dealing with queries from patients will can include challenging behaviour. Ability to demonstrate an understanding of issues relating to confidentiality and when dealing with sensitive situations. A desire to develop both the service and yourself and to make the service known as “the best” as it grows and becomes more widely used. ## Person Specification ### Experience **Essential** - Extensive administration and / or customer service experience gained within a healthcare environment in order to hold a good understanding of the role of the contact centre and general clinical and administrative processes in the NHS. **Desirable** - Contact Centre experience ### Qualifications **Essential** - 5 GCSEs grade 4-9 or equivalent - Level 3 qualification or equivalent experience **Desirable** - ECDL ### Other Requirements **Essential** - Able to work flexible hours. ## Documents - [trust compact (pdf, 515.6kb)](https://www.healthjobsuk.com/documents?edoc=3037) - [guidance for applicants (pdf, 1.4mb)](https://www.healthjobsuk.com/documents?edoc=2867) - [northumbria privacy policy (pdf, 520.6kb)](https://www.healthjobsuk.com/documents?edoc=1899) - [adm7280 jd&ps patient care advisor - outpatients (pdf, 299.5kb)](https://www.healthjobsuk.com/documents?vdoc=10303527) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.