# Patient Booking Team Leader > NHS job listing from Job Clerk for The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/patient-booking-team-leader/e2a97fac-7e8d-4553-85e2-0c14163f5f9f - **Markdown:** https://www.jobclerk.com/job/patient-booking-team-leader/e2a97fac-7e8d-4553-85e2-0c14163f5f9f.md ## Summary - **Status:** Live - **Employer:** The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust - **Town:** Oswestry - **Region:** Midlands - **Country:** England - **Profession:** Manager and corporate - **Grade:** Band 4 - **Salary:** £28,392 - £31,157 per annum - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week (Monday - Friday) - **Closing date:** 2026-06-12T23:59:00.000Z - **Posted:** 2026-05-29T10:01:52.791Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Shropshire/Gobowen/The_Robert_Jones_Agnes_Hunt_Orthopaedic_Hospital_NHS_Foundation_Trust/Admin/Admin-v8027527 - **Application URL:** https://apps.trac.jobs/job-advert/8027527?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.rjah.nhs.uk ## Job Content ### Job overview The post holder will provide supervision, leadership and guidance to the Rheumatology / Metabolic & DEXA booking teams within the Specialist Unit. The Post holder will be expected to cross cover with the other Team Leaders in the services. The role also involves deputising for the Assistant Service Manager as required. Under current Home Office Immigration Rules, this role does not meet the UK Visas and Immigration criteria and the position is not therefore eligible for skilled worker sponsorship. Applications from candidates that require skilled worker sponsorship will NOT be shortlisted. ### Main duties of the job The post holder will be responsible for the provision of quality booking functions for all three services Rheumatology / Metabolic & DEXA maintaining a high level of professionalism and credibility to the Trust whilst ensuring current local and national waiting time targets are achieved. Responsibilities also include ensuring all areas are manned appropriately and rotas produced according to the needs of the service, ensuring HR and Trust policies are adhered to, including sickness absence, performance and appraisals ### Detailed job description and main responsibilities The post holder will provide robust and successful leadership to guide and steer the team to achieve agreed targets and objectives, whilst ensuring all Trust policies and procedures are adhered to. The post holder will uphold current high levels of Customer Service in all areas, ensuring the Trust values and behaviours are upheld. The post holder will monitor all KPI’s and targets relating to performance within the Rheumatology / Metaboloic & DEXA Team. These KPI’s, which sets out the operational standards all staff can expect and prepare regular monitoring against the agreed indicators, underpinned by a thorough understanding of the Access policies and expectations. The post holder will develop and implement new projects and processes as and when required into the team. The post holder will manage the capacity and demand of the workload to ensure correct staffing levels and skill mix at all times The post holder will understand all the functions of the Inpatient booking team and flex all services to deliver operational KPIs Conduct regular call quality checks with all staff and feedback and document within personal development plan Please see the job description for full details. ## Job Details The post holder will provide supervision, leadership and guidance to the Rheumatology / Metabolic & DEXA booking teams within the Specialist Unit. The Post holder will be expected to cross cover with the other Team Leaders in the services. The role also involves deputising for the Assistant Service Manager as required. Under current Home Office Immigration Rules, this role does not meet the UK Visas and Immigration criteria and the position is not therefore eligible for skilled worker sponsorship. Applications from candidates that require skilled worker sponsorship will NOT be shortlisted. ## Job Description The post holder will be responsible for the provision of quality booking functions for all three services Rheumatology / Metabolic & DEXA maintaining a high level of professionalism and credibility to the Trust whilst ensuring current local and national waiting time targets are achieved. Responsibilities also include ensuring all areas are manned appropriately and rotas produced according to the needs of the service, ensuring HR and Trust policies are adhered to, including sickness absence, performance and appraisals ## Responsibilities The post holder will provide robust and successful leadership to guide and steer the team to achieve agreed targets and objectives, whilst ensuring all Trust policies and procedures are adhered to. The post holder will uphold current high levels of Customer Service in all areas, ensuring the Trust values and behaviours are upheld. The post holder will monitor all KPI’s and targets relating to performance within the Rheumatology / Metaboloic & DEXA Team. These KPI’s, which sets out the operational standards all staff can expect and prepare regular monitoring against the agreed indicators, underpinned by a thorough understanding of the Access policies and expectations. The post holder will develop and implement new projects and processes as and when required into the team. The post holder will manage the capacity and demand of the workload to ensure correct staffing levels and skill mix at all times The post holder will understand all the functions of the Inpatient booking team and flex all services to deliver operational KPIs Conduct regular call quality checks with all staff and feedback and document within personal development plan Please see the job description for full details. ## Person Specification ### Experience **Essential** - An understanding of capacity management - An understanding of National and Local wait time targets (RTT Referral to Treatment) - Ability to analyse and interpret data **Desirable** - Previous NHS experience - Previous experience of utilising hospital patient administration systems - Previous experience of booking processes ### Qualifications/Training **Essential** - Educated to GCSE Level or equivalent - ILM First Line Management or equivalent - Customer Services NVQ Level 3 - 4 or NVQ in Business Administration or Equivalent experience ### Skills and Competencies **Essential** - Advanced keyboard skills - IT literate. Knowledge/proficiency in the use of varied computer programmes (Excel. Word & Outlook ) **Desirable** - ECDL or equivalent - Knowledge of National E-Referral System ### Personal Qualities & Trust Values **Essential** - Demonstrates commitment to the Trust's published values ### Knowledge (including specialist or technical knowledge required) **Essential** - Staff Management /Supervisory Experience **Desirable** - Knowledge of HR policies and procedures ## Documents - [privacy notice (pdf, 178.0kb)](https://www.healthjobsuk.com/documents?edoc=2495) - [rjah - information pack (pdf, 2.1mb)](https://www.healthjobsuk.com/documents?edoc=2796) - [rjah - information pack (pdf, 45.4kb)](https://www.healthjobsuk.com/documents?edoc=3009) - [rjah - information pack (pdf, 47.1kb)](https://www.healthjobsuk.com/documents?edoc=3010) - [job description and person specification (pdf, 528.3kb)](https://www.healthjobsuk.com/documents?vdoc=10314624) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.