# Patient Appointments Clerk

> NHS job listing from Job Clerk for Mersey Care NHS Foundation Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/patient-appointments-clerk/69eb8033-0782-42fe-82b2-b6456fa01a53
- **Markdown:** https://www.jobclerk.com/job/patient-appointments-clerk/69eb8033-0782-42fe-82b2-b6456fa01a53.md

## Summary

- **Status:** Live
- **Employer:** Mersey Care NHS Foundation Trust
- **Town:** Prescot
- **Region:** North West
- **Country:** England
- **Profession:** Administrative and IT
- **Grade:** Band 2
- **Salary:** £25,272 per annum
- **Contract type:** Permanent
- **Employment type:** Full time - 37.5 hours per week (Monday to Friday 9am - 5pm)
- **Closing date:** 2026-06-25T23:59:00.000Z
- **Posted:** 2026-06-23T08:10:26.340Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/Merseyside/Liverpool/Mersey_Care_NHS_Foundation_Trust/Administrative_Clerical/Administrative_Clerical-v8103038
- **Application URL:** https://apps.trac.jobs/job-advert/8103038?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.merseycare.nhs.uk

## Job Content

### Job overview

We are looking for a Patient Appointment Clerk to join our team at Baird House, Liverpool Innovation Park.

This post is to provide a comprehensive administrative and clerical service to an excellent standard, ensuring a high level of accuracy within the Patient Appointment Centre across the Local Services Division.  The post holder is expected to work closely with the team.  On occasion this post will be required for cross cover and travel across various sites across the Mental health care division within the South Liverpool area.

### Main duties of the job

Designated contact person for all outpatient matters within the Patient Appointment Centre.

Proactively manage telephone calls; many may be of a sensitive nature from service users and carers or from other healthcare professions, which require a high level of confidentiality and sensitivity.

Communicate professionally and effectively with service users and carers, the general public and all internal and external agencies both verbally and non-verbally in a timely manner.

Covering Reception as and when needed.

### Detailed job description and main responsibilities

** Please refer to the attached Job Description and Person Specification for further details on the role **

## Job Details

We are looking for a Patient Appointment Clerk to join our team at Baird House, Liverpool Innovation Park.

This post is to provide a comprehensive administrative and clerical service to an excellent standard, ensuring a high level of accuracy within the Patient Appointment Centre across the Local Services Division. The post holder is expected to work closely with the team. On occasion this post will be required for cross cover and travel across various sites across the Mental health care division within the South Liverpool area.

## Job Description

Designated contact person for all outpatient matters within the Patient Appointment Centre.

Proactively manage telephone calls; many may be of a sensitive nature from service users and carers or from other healthcare professions, which require a high level of confidentiality and sensitivity.

Communicate professionally and effectively with service users and carers, the general public and all internal and external agencies both verbally and non-verbally in a timely manner.

Covering Reception as and when needed.

## Responsibilities

** Please refer to the attached Job Description and Person Specification for further details on the role **

## Person Specification

### KNOWLEDGE

**Essential**

- Knowledge of patient administrative systems and clinical procedures.
- Excellent communication skills both verbally and non-verbally.
- Demonstrate the ability to organise own duties and prioritise tasks within agreed timescales.
- Excellent organisational skills.
- Ability to maintain confidentially

### EXPERIENCE

**Essential**

- Previous administrative experience.

**Desirable**

- Experience/knowledge of people experiencing mental health issues.
- Experience of working in a health service environment.

### QUALIFICATIONS

**Essential**

- GCSE in English Language.
- Level of IT skills and experience

**Desirable**

- ECDL
- NVQ level in Business and Administration

## Documents

- [employee benefits (pdf, 950.7kb)](https://www.healthjobsuk.com/documents?edoc=2853)
- [oh risk assessment (pdf, 392.6kb)](https://www.healthjobsuk.com/documents?vdoc=10397370)
- [a great place to work (pdf, 2.1mb)](https://www.healthjobsuk.com/documents?edoc=1400)
- [your recruitment journey (pdf, 291.0kb)](https://www.healthjobsuk.com/documents?edoc=2941)
- [our people promise and charter (pdf, 5.8mb)](https://www.healthjobsuk.com/documents?edoc=2513)
- [job description and person specification (pdf, 337.1kb)](https://www.healthjobsuk.com/documents?vdoc=10397369)
- [guidance for applicants: using ai to support your application (pdf, 92.7kb)](https://www.healthjobsuk.com/documents?edoc=3044)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.