# Patient Advisor

> NHS job listing from Job Clerk for Northgate Health Centre.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/patient-advisor/49adbbca-4f35-4c56-b7c4-0231ae64023b
- **Markdown:** https://www.jobclerk.com/job/patient-advisor/49adbbca-4f35-4c56-b7c4-0231ae64023b.md

## Summary

- **Status:** Live
- **Employer:** Northgate Health Centre
- **Location:** 15 Market Street, Oxford, OX1 3EF, United Kingdom
- **Workplace type:** onsite
- **Profession:** Advisor
- **Salary:** £14.06
- **Contract type:** Permanent
- **Employment type:** Full-time, Part-time
- **Closing date:** 2026-09-30T23:59:00.000Z
- **Posted:** 2026-08-24T14:09:17.953Z
- **Source information URL:** https://www.jobs.nhs.uk/candidate/jobadvert/A0914-24082026
- **Application URL:** https://www.jobs.nhs.uk/candidate/application/A0914-24082026/pre-application-questions-pause?referrer=jobadvert&ref=A0914-24082026
- **Employer website:** https://www.northgatehealthcentre.co.uk/

## Job Content

### Job summary

We are currently seeking an enthusiastic & diligent Patient Advisor 20-37.5 hours per week. Ideally, you will have previous receptionist/administrator experience in a healthcare setting. We are a Friendly and cohesive team of GP Partners (5) and Salaried GPs (6) & Excellent clinical support team including Paramedics, Nurses, Health Care Assistants and our Clinical Pharmacist.

### Main duties of the job

Key responsibilities

1. Greeting and Welcoming Patients:

Provide a friendly, professional first point of contact for patients, visitors, and staff.

2. Managing Appointments:

Schedule, reschedule, and cancel patient appointments using the practice's appointment system. Ensure accurate booking of patient appointments and follow-up appointments.

3. Handling Patient Queries:

Answer phone calls, emails, and in-person inquiries in a timely and professional manner. Provide general information about the surgerys services, policies, and procedures.

4. Patient Registration and Data Entry

Register new patients and update existing patient records and ensure all personal and medical details are correctly recorded in the practice's system. Ensure patient confidentiality and comply with data protection regulations (e.g., GDPR).

5. Maintaining Office Organisation:

Ensure the reception area is tidy and welcoming.

6. Supporting the Clinical Team:

Communicate with clinicians and other medical staff regarding patient needs, emergencies, or urgent appointments.

- Emergency Situations:

Respond to urgent medical situations, such as notifying medical staff when necessary.

- Maintaining a Calm and Professional Demeanour:

Handle any patient complaints or difficult situations calmly and professionally, seeking assistance from management if needed.

### About us

Our GP Practice is based at Northgate Health Centre with a list size of circa 13,500 patients. We have a dedicated multidisciplinary team putting patient care at the heart of everything we do.We are located in the heart of Oxford in a brand-new, purpose-built premises with our neighbouring practice of King Edward Street Practice. Our central location makes us accessible to public transport and we there is secure, indoor bike parking for staff. We are highly rewarded by CQC, with a rating of good. Northgate Health Centre has connections with the University of Oxford, and we are very much involved in teaching & training.

### Details

- Date posted: 24 August 2026
- Pay scheme: Other
- Salary: £14.06 an hour Oxford Living Wage
- Contract: Permanent
- Working pattern: Full-time, Part-time
- Reference number: A0914-24082026
- Job locations: 15 Market Street, Oxford, OX1 3EF, United Kingdom

### Job responsibilities

We are currently seeking an enthusiastic & diligent Patient Advisor. Ideally, you will have previous receptionist/administrator experience in a healthcare setting. We are a Friendly and cohesive team of GP Partners (5) and Salaried GPs (6) & Excellent clinical support team including Paramedics, Nurses, Health Care Assistants and our Clinical Pharmacist.

## Person Specification

### Experience

**Essential**

- Essential criteria:
- 1.Experience in administration or a reception role (12 months) in a healthcare setting.
- 2.Enthusiastic team player with a keen eye for detail.
- 3.A highly organised individual who can manage daily tasks.
- 4.A passion for providing exceptional patient support.
- 5.Ability to time-keep efficiently & meet SLAs as required.
- 6.Excellent communication skills (written and oral).
- 7.Flexible, cooperative & polite.

**Desirable**

- esirable criteria:
- 1.Experience of handling deductions & patient registrations.
- 2.Familiarity with providing administrative support to clinical professionals.
- 3.Competent with EMIS Web, Docman 10, Accurx & Surgery Connect.

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.