# Patient Administrator > NHS job listing from Job Clerk for Chelsea and Westminster Hospital NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/patient-administrator/b8794724-1114-4528-ae21-5e35c063cda7 - **Markdown:** https://www.jobclerk.com/job/patient-administrator/b8794724-1114-4528-ae21-5e35c063cda7.md ## Summary - **Status:** Live - **Employer:** Chelsea and Westminster Hospital NHS Foundation Trust - **Location:** Chelsea and Westminster Hospital - **Workplace type:** onsite - **Profession:** Administrator - **Grade:** Band 3 - **Salary:** £31,554 - £33,270 per annum incl. HCAS - **Contract type:** 3x Permanent, 2x Fixed Term (12 months) - **Employment type:** Full time - 37.5 hours per week (Monday-Friday between 8am-6pm) - **Closing date:** 2026-10-18T22:59:00.000Z - **Posted:** 2026-10-02T14:20:16.584Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/London/London/Chelsea_Westminster_Hospital_NHS_Foundation_Trust/Patient_Access/Patient_Access-v8276406 - **Application URL:** https://apps.trac.jobs/job-advert/8276406?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.chelwest.nhs.uk ## Job Content ### Job overview Chelsea and Westminster Hospital - Patient Access 3x Permanent & 2x Fixed Term (12 months) We are searching for a high performing and enthusiastic individuals to fill Patient Administrator vacancies at the Chelsea and Westminster Hospital, working in our busy Admin Department. If you thrive on a challenge and enjoy working in a very busy and demanding environment this could be the role for you. The post holder will provide a comprehensive patient focused administrative service, on a day to day basis to a multi-disciplinary team based in the Patient Access team. The successful candidate must be able to work autonomously and a a team member and be able to take a wide range of administrative duties. As a team player they will need to be able to demonstrate excellent communication skills, be organised , adaptable and flexible show empathy and concern for others. Working Monday-Friday between 8am-6pm ### Main duties of the job The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by providing an administrative service focused on the patient and their individual needs. The Patient Administrator will provide effective and efficient administrative support to a team liaising with patients, doctors and other healthcare professionals. The staff member will work consistently to provide high quality customer service and will be professional at all times. The post holder will be required to work in one of the following areas as indicated in the Job Advert providing cross cover where necessary: - Clinical Offices - A&E - Main reception - Central Outpatient Booking Team - Clinical Imaging - Wards - Endoscopy ### Detailed job description and main responsibilities Roles and responsibilities - Provide a customer focused service dealing with all patients or visitors in an efficient, polite and courteous manner - Support the delivery of a high quality healthcare service ensuring that all patients receive a high standard of service delivery - Handle queries from patients/relatives confidentially and sensitively; refer clinical related queries to appropriate staff - Interact with patients and relatives in distress in a sensitive and empathetic manner - Take and relay as appropriate, telephone enquiries and messages , using initiative and prioritising skills when disseminating information - Update patient details on PAS as appropriate, checking all demographic details on arrival or departure - Oversee the work of more junior staff and ensure work objectives are being met on a day-to-day basis and demonstrate duties to new starters - Ensure all procedures are followed re data capture for service specific outcomes. - Ensure all paperwork is filed appropriately - Arrange interpreter and transport services where indicated - Adhere to trust-wide standard operating procedures and policies developed for clinical administrative processes and participate in their development - Provide cover across the POD as and when required - Provide an excellent standard of service to patients at all times - Ensure the availability of all necessary documents (including forms, patient information leaflets and questionnaires) labels, continuation sheets ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### Experience **Essential** - Experience of working in an administrative capacity - Proven experience of dealing with complex telephone calls - Demonstrable experience of maintaining a professional attitude in a pressured environment - Experience in working as part of a team **Desirable** - Experience of working in an administrative capacity within the NHS - Experience of working as a Receptionist or of direct communication with patients/customers. ### Trust values **Essential** - Putting patients first - Responsive to patients and staff - Open and honest - Unfailingly kind - Determined to develop ### Personal qualities **Essential** - Excellent interpersonal skills - Evidence of interacting with a wide range of people - Smart and professional appearance - Able to calm difficult situations. - Able to solve problems and work in a logical methodical manner - Show initiative and the ability to plan and deliver work to deadlines without close supervision. - Work well as part of a team. - A cheerful and helpful manner when dealing with patients and other staff. ### Skills and knowledge **Essential** - Competent working knowledge of windows based computer systems - Excellent communication skills both written and verbal - Ability to prioritise and organise work load - Ability to use own initiative - To be able to work as part of a team - Able to file accurately and pay attention to detail **Desirable** - Knowledge of NHS processes/Familiarity with Trust’s PAS and other electronic patient administration and documentation systems - Knowledge of Cerner workflows - Knowledge of the access policy and RTT pathway - Knowledge of Excel spread sheets and database systems ### Education and Qualifications **Essential** - GCSE English and Maths or equivalent - NVQ 2 in office administration or equivalent experience **Desirable** - A-level English and Maths or equivalent ## Documents - [recruitment pack (pdf, 2.8mb)](https://www.healthjobsuk.com/documents?edoc=1313) - [policy statement (pdf, 144.5kb)](https://www.healthjobsuk.com/documents?edoc=891) - [patient administrator (pdf, 688.3kb)](https://www.healthjobsuk.com/documents?vdoc=10664468) - [functional requirement (pdf, 528.6kb)](https://www.healthjobsuk.com/documents?vdoc=10592351) - [guidance for applicants (pdf, 85.4kb)](https://www.healthjobsuk.com/documents?edoc=890) - [staff benefits and wellbeing (pdf, 177.9kb)](https://www.healthjobsuk.com/documents?edoc=1256) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.