# Patient Administrator A&E Department > NHS job listing from Job Clerk for Chelsea and Westminster Hospital NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/patient-administrator-aande-department/0b5c0c12-91b3-41b4-bc4b-fb812eb41f45 - **Markdown:** https://www.jobclerk.com/job/patient-administrator-aande-department/0b5c0c12-91b3-41b4-bc4b-fb812eb41f45.md ## Summary - **Status:** Live - **Employer:** Chelsea and Westminster Hospital NHS Foundation Trust - **Town:** London - **Region:** London - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £30,546 - £32,207 per annum incl. HCAS - **Contract type:** Fixed term: 12 months (Maternity Leave Cover) - **Employment type:** Full time - 37.5 hours per week (4 days on 4 days off, shift pattern 7.30-5.30pm 8-6pm 12-10pm 10pm-8am night shift) - **Closing date:** 2026-07-30T23:59:00.000Z - **Posted:** 2026-07-16T12:52:06.084Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/London/London/Chelsea_Westminster_Hospital_NHS_Foundation_Trust/Patient_Access/Patient_Access-v8126108 - **Application URL:** https://apps.trac.jobs/job-advert/8126108?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.chelwest.nhs.uk ## Job Content ### Job overview Patient Administrator  Band 3 A&E  Department Chelsea and Westminster Monday- Sunday  , Weekends and Bank Holidays. Must be able to do all the shifts 07.30-17.30 08.00-18.00 12.00-22.00 10.00-08.00 night shift PREVIOUS APPLICANTS NEED NOT APPLY We are searching for a high performing and enthusiastic individual to fill a Patient Administrator vacancy at the Chelsea and Westminster site working in our busy A&E Department. If you thrive on a challenge and enjoy working in a very busy and demanding environment this could be the role for you. The post holder will provide a comprehensive patient focused administrative service, on a day-to-day basis to a multi-disciplinary team based in our A&E  Department . The successful candidate must be able to work both autonomously and as a member of the team and be able to undertake a wide range of administrative duties. As a team player they will need to be able to demonstrate excellent listening and communication skills, be organised, adaptable and flexible, show empathy and concern for others. ### Main duties of the job The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by providing an administrative service focused on the patient and their individual needs. The Patient Administrator will provide effective and efficient administrative  support to a team liaising with patients, doctors and other healthcare professionals. The staff member will work consistently to provide high quality customer service and will be professional at all times. The post holder will be required to work in both of the following areas, providing cross cover where necessary: Majors Front Reception ### Detailed job description and main responsibilities Roles and responsibilities Clinical Office: - Liaise with consultants and other admin staff regarding patient appointments, referral letters, discharge summaries and health records - Contact other departments and teams as necessary relating to the patient care pathway and service delivery - Support the Team Leader and practitioners with the smooth running of clinics and procedure lists. - Liaise with other hospitals and GPs regarding patient care pathways - Prepare for clinics ensuring all relevant documentation is available and notes are prepared - Use Trust’s computer system, to generate clinic lists and help locate missing notes - Use of the case note record tracking(CRT) system to electronically register/move/transfer/locate medical case notes - Prepared all externally transcribed correspondence for signature and despatch within the agreed Trust timeframe, escalating where necessary. - Match all correspondence typed by the managed transcription service with correct patient and clinician, any amendments are made, and letters dispatched and filed in medical record. - Correct any mismatches by reference to medical record, original dictation, communication with the transcription service and if required clinical staff. - Provide any specific advice to patients upon booking-in, in preparation for their appointment - Ensure all patients are added to the Trusts PAS system before their appointment - Type urgent letters and reports as required - Register new referrals, and ensure all patient information is up to date and complete - Book outpatient appointments Please refer to the job description for the full list of roles and responsibilities ## Person Specification ### Experience **Essential** - Experience of working in an administrative capacity - Proven experience of dealing with complex telephone calls - Demonstrable experience of maintaining a professional attitude in a pressured environment - Experience in working as part of a team ### Personal qualities **Essential** - Excellent interpersonal skills. - A cheerful and helpful manner when dealing with patients and other staff - Work well as part of a team - Able to calm difficult situations. - Smart and professional appearance ### Skills and knowledge **Essential** - Competent working knowledge of windows based computer systems - Excellent communication skills both written and verbal - Ability to prioritise and organise work load - Ability to use own initiative - To be able to work as part of a team - Knowledge of filing systems - Able to file accurately and pay attention to detail ### Education and Qualifications **Essential** - GCSE English and Maths or equivalent ## Documents - [jf (pdf, 390.8kb)](https://www.healthjobsuk.com/documents?vdoc=10422882) - [recruitment pack (pdf, 2.8mb)](https://www.healthjobsuk.com/documents?edoc=1313) - [policy statement (pdf, 144.5kb)](https://www.healthjobsuk.com/documents?edoc=891) - [guidance for applicants (pdf, 85.4kb)](https://www.healthjobsuk.com/documents?edoc=890) - [patient administrator a&e (docx, 609.1kb)](https://www.healthjobsuk.com/documents?vdoc=10462207) - [staff benefits and wellbeing (pdf, 177.9kb)](https://www.healthjobsuk.com/documents?edoc=1256) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.