# Patient Admin Services Team Leader > NHS job listing from Job Clerk for Birmingham Women's and Children's NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/patient-admin-services-team-leader/fcbb4355-3845-4bb6-ac0e-b46b4ddb8a6a - **Markdown:** https://www.jobclerk.com/job/patient-admin-services-team-leader/fcbb4355-3845-4bb6-ac0e-b46b4ddb8a6a.md ## Summary - **Status:** Live - **Employer:** Birmingham Women's and Children's NHS Foundation Trust - **Location:** Birmingham Children's Hospital - **Workplace type:** onsite - **Profession:** Lead (legacy administrative group) - **Grade:** Band 4 - **Salary:** £28,392 - £31,157 per annum - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week (Working between the hours of 08:00 - 17:30) - **Closing date:** 2026-09-28T22:59:00.000Z - **Posted:** 2026-09-14T13:51:37.285Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Birmingham_Black_Country/Birmingham/Birmingham_Womens_Childrens_NHS_Foundation_Trust/Patient_Admin_Services_Team/Patient_Admin_Services_Team-v8270157 - **Application URL:** https://apps.trac.jobs/job-advert/8270157?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.bwc.nhs.uk ## Job Content ### Job overview An exciting opportunity has arisen for a dedicated full-time permanent Team Leader within the Patient Administration Services Team, based at the Birmingham Children’s Hospital. We are looking for a dynamic and enthusiastic person, with a flexible approach, to provide support primarily to the front desk senior clerks (ED Reception Team), ensuring first-class service is delivered to our patients. The post holder will ensure all administrative processes are followed, in line with standard operating procedures, providing a streamlined service to our patients. You will support in co-ordinating the teams on a daily basis and be responsible with existing team leaders in day to day management. You will primarily be working closely with the Patient Admin Services Operational Manager in supporting team leaders and the department where necessary. You will work in all areas in addition to actively be involved with the implementation of any new ways of working. To assist in coordinating the Patient Admin Service across the Trust in conjunction with the other Team Leaders (please see JD for further details). You must be flexible and be adaptable to change and be able to manage the forthcoming changes within the department. If you are relish a challenge, can work under pressure and want to experience first line management then this job is for you ### Main duties of the job To be responsible for the day to day management of members of the Patient Admin Services Team. Primarily working closely with the line management team responsible for the out-patient reception teams To assist in coordinating the Patient Admin Service across the Trust in conjunction with the other Team Leaders (please see JD for further details). Be available to support senior colleagues who line manage other areas within PAST - health records, and digitisation services team, ward clerk teams, out-patient and emergency department receptionists. Working hours: shift pattern between the hours of 08.00 to 17:30 ### Detailed job description and main responsibilities Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Women’s and Children’s NHS Foundation Trust. When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable). Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### QUALIFICATIONS **Essential** - Educated to GCSE English & Mathematics level. - ECDL or equivalent. **Desirable** - Training in equal opportunities and/or recruitment and selection - NVQ level 4 or equivalent knowledge and experience. ### ANALYTICAL AND JUDGEMENT SKILLS **Essential** - To be able to show empathy and understanding towards individual staff needs - Articulate, methodical, self motivated and able to work well within a team - Demonstrate willingness to lean and develop within the role in line with performance development expectations - Knowledge of patient administration systems - Clear oral and written communication skills as well as excellent interpersonal skills - Demonstrate experience in the ability to meet deadlines in an unpredictable and pressurised environment ### KNOWLEDGE & NATURE OF EXPERIENCE **Essential** - Proven knowledge and experience of working with Patient Records or similar area of work - Previous reasonable NHS experience (working to A&C band 3 or above) - Working front line experience/skills. - Knowledge Patient Administration Systems & PC experience. - Microsoft Office experience particularly Word and Excel - Able to meet deadlines in a pressurised environment **Desirable** - Previous Experience / knowledge of the Emergency Department, Ward Clerk, outpatient and health records and digitisation roles - Previous/equivalent experience of staff supervision ### PERSONAL SKILLS / ABILITIES AND ATTRIBUTES **Essential** - Evidence of being able to remain calm under pressure and meet work requirements on a daily basis - Able to learn quickly and use own initiative - Reliable, dedicated, punctual, patient and flexible - Good time keeping and attendance records - Ability to commmunicate effectively with patients, parents/guardians, clinical and non-clinical staff and department colleagues and staff ## Documents - [patient admin services team leader (pdf, 395.5kb)](https://www.healthjobsuk.com/documents?vdoc=10585132) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.