# Patient Admin Services Senior Booking Clerk > NHS job listing from Job Clerk for Birmingham Women's and Children's NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/patient-admin-services-senior-booking-clerk/06f87b64-2b7b-4b5c-9cd8-8869f57a33df - **Markdown:** https://www.jobclerk.com/job/patient-admin-services-senior-booking-clerk/06f87b64-2b7b-4b5c-9cd8-8869f57a33df.md ## Summary - **Status:** Live - **Employer:** Birmingham Women's and Children's NHS Foundation Trust - **Location:** Birmingham Children's Hospital - **Workplace type:** onsite - **Profession:** Appointments administrator - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 pro rata - **Contract type:** 12 months (Fixed Term 2 x Part Time (Afternoon ONLY – 1:15pm until 5.00pm) - **Employment type:** Part time - 37 hours per week (37) - **Closing date:** 2026-10-05T22:59:00.000Z - **Posted:** 2026-09-21T14:41:08.895Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Birmingham_Black_Country/Birmingham/Birmingham_Womens_Childrens_NHS_Foundation_Trust/Administration/Administration-v8168369 - **Application URL:** https://apps.trac.jobs/job-advert/8168369?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.bwc.nhs.uk ## Job Content ### Job overview There is an exciting opportunity to join our Appointment Booking Office teams based on both the Birmingham Children’s and Birmingham Women’s Hospital sites in varied and flexible roles. These are exciting development opportunities for individuals who are keen to learn new skills and be challenged in a supportive, busy, and complex environment. You will enjoy working within a multi-disciplinary team with a patient-centred approach. You will have an enthusiastic and conscientious approach with a high attention to detail, complemented by excellent organisational and communication skills and the ability to work under pressure. You will have the ability to show compassion and sensitivity in the conversations you have and handle enquiries professionally and with care. Informal enquiries are welcome and encouraged; please contact Mrs Sharon Harvey on email: sharon.harvey1@nhs.net or Ext 9375 ### Main duties of the job - To provide comprehensive administration services to support all functions of the Appointment Booking Centre - To deliver an effective call centre and booking centre service supporting patients and patient carers through the patient pathway for a range of clinical services - The post holder will be required to undertake a range of tasks working in a busy, fast-paced environment. Tasks include accurate data input, booking outpatient appointments, booking transport and interpreters, the use of electronic call handling systems, the use of processes and procedures relating to Patient Access and Booking processes and involvement in service improvement projects on an ad hoc basis. - The post holder is required to ensure that all duties are carried out to a high professional standard whilst delivering a friendly, patient-centred service. ### Detailed job description and main responsibilities Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Women’s and Children’s NHS Foundation Trust. When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable). Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### QUALIFICATIONS **Essential** - NVQ level 2 or equivalent knowledge and experience - Educated to GCSE or equivalent level - English & Mathematics - ECDL or equivalent qualifications ### ANALYTICAL AND JUDGEMENT SKILLS **Essential** - Ability to self-motivate and work without supervision as required - Ability to concentrate frequently when inputting data and answering queries. - Ability to deal sensitively and compassionately with patient / carers / colleagues as necessary ### KNOWLEDGE & NATURE OF EXPERIENCE **Essential** - Experience in administrative / clerical role - Experience in patient focused or custom service role - Ability to make decisions on situations/courses of action which require analysis - Knowledge and Understanding of the Data protection act 1998 and patient confidentiality - Knowledge and experience of the e-Referral system / NHS Access Targets - Demonstrable ability use MS Office packages **Desirable** - Knowledge of hospital departments / NHS administrative processes - Knowledge of patient administration IT systems ### PROFESSIONAL / MANAGERIAL / SPECIALIST KNOWLEDGE **Essential** - Willing to learn and develop work role in line with performance development expectations. - Committed to undertaking training to fulfil the requirements of the role. - Excellent interpersonal skills - Ability to work to deadlines and multi-task - Ability to remain calm under pressure - Team working ## Documents - [band 3 senior appointment booking clerk (pdf, 442.9kb)](https://www.healthjobsuk.com/documents?vdoc=10631227) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.