# Patient Access and Safety Liaison Officer > NHS job listing from Job Clerk for South West London and St George's Mental Health Trust NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/patient-access-and-safety-liaison-officer/6539d323-e299-4cb2-b76b-89684ba1708e - **Markdown:** https://www.jobclerk.com/job/patient-access-and-safety-liaison-officer/6539d323-e299-4cb2-b76b-89684ba1708e.md ## Summary - **Status:** Live - **Employer:** South West London and St George's Mental Health Trust NHS Trust - **Location:** Livingston House - **Workplace type:** onsite - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £30,630 - £32,346 per annum inclusive of Outer London HCAs - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-08-31T22:59:00.000Z - **Posted:** 2026-08-24T13:20:35.733Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/London/London/South_West_London_St_Georges_Mental_Health_NHS_Trust/Security/Security-v8250660 - **Application URL:** https://apps.trac.jobs/job-advert/8250660?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.swlstg.nhs.uk ## Job Content ### Job overview This unique role combines reception, patient liaison, and security responsibilities, placing you at the heart of our services. You will be the first point of contact for patients, carers, visitors, and professionals, helping to create a safe, welcoming, and supportive environment while working closely with clinical and operational teams. If you are calm under pressure, passionate about helping people, and committed to delivering excellent customer service, we would love to hear from you. ### Main duties of the job Key Responsibilities - Welcome and assist patients, visitors, carers, and staff across Trust sites. - Act as the first point of contact for individuals attending services, including those experiencing mental health distress or crisis. - Manage reception duties including appointments, telephone enquiries, email correspondence, room bookings, scanning, and administrative support. - Provide a professional, empathetic, and customer-focused service at all times. - Monitor and maintain safe access to Trust premises. - Respond appropriately to security incidents, panic alarms, and emergency situations. - Support clinical teams when required with challenging or distressed service users. - Work collaboratively with Fire Wardens and support evacuation procedures during emergencies. - Ensure clinical and public areas are secure at the end of the day. - Communicate effectively using telephones, radios, and Trust systems. - Report maintenance, security, and health and safety concerns promptly. - Maintain confidentiality and security of patient information in line with Trust policies. ### Detailed job description and main responsibilities Use of Artificial Intelligence (AI) in job applications If you have used AI to support the preparation of your application, please briefly indicate how it was used within your supporting statement or application form. Please remember, your application is your opportunity to tell us about your skills, experience and motivation for the role. We encourage applicants to complete their application and supporting statement in their own words wherever possible. We recognise that AI tools can be helpful in supporting accessibility, and for improving spelling, grammar and structure. Applications that rely heavily on AI-generated content can become generic and fail to accurately reflect an applicant's individual experience. Applications that clearly demonstrate your own voice, reflections and experiences are often the most effective and help us better understand your suitability for the role. Please be aware that information provided in your application and supporting statement may be explored further during the selection process. It is important that all applications accurately represent your own knowledge, skills and experience. ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### Experience **Essential** - Knowledge of Health NHS services - Experience of working within a team - Experience of working on own initiative - Experience of working with public **Desirable** - Experience of security duties - Experience of working to/within specific contract terms - Working in a Mental Health hospital environment ### Training & Qualifications **Essential** - Valid SIA Licence **Desirable** - Good reading and writing skills - Good standard of overall education - Good understanding of Health and Safety ## Documents - [jd/ps (pdf, 346.8kb)](https://www.healthjobsuk.com/documents?vdoc=10562922) - [trust values (pdf, 785.9kb)](https://www.healthjobsuk.com/documents?edoc=2069) - [staff benefits (pdf, 239.9kb)](https://www.healthjobsuk.com/documents?edoc=2318) - [swlstg diversity (pdf, 1.6mb)](https://www.healthjobsuk.com/documents?edoc=2314) - [swlstg privacy notice (pdf, 106.6kb)](https://www.healthjobsuk.com/documents?edoc=2510) - [dbs information for candidates (pdf, 109.0kb)](https://www.healthjobsuk.com/documents?edoc=627) - [anti racism values into actions (pdf, 815.0kb)](https://www.healthjobsuk.com/documents?edoc=2865) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.