# Patient Access and Booking Clerk

> NHS job listing from Job Clerk for Betsi Cadwaladr University Health Board.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/patient-access-and-booking-clerk/e71efd54-8ea3-4f97-8801-937eb81c11b2
- **Markdown:** https://www.jobclerk.com/job/patient-access-and-booking-clerk/e71efd54-8ea3-4f97-8801-937eb81c11b2.md

## Summary

- **Status:** Live
- **Employer:** Betsi Cadwaladr University Health Board
- **Town:** Bangor
- **Region:** North Wales
- **Country:** Wales
- **Profession:** Administrative and IT
- **Grade:** Band 3
- **Salary:** £26,813 - £27,890 per annum
- **Contract type:** Permanent: To meet the needs of the service
- **Employment type:** Full time - 37.5 hours per week (Monday - Friday)
- **Closing date:** 2026-07-28T23:59:00.000Z
- **Posted:** 2026-07-21T11:00:33.909Z
- **Source information URL:** https://www.healthjobsuk.com/job/Bodelwyddan/Betsi_Cadwaladr_University_Health_Board/Patient_Access_Booking_Centre/Patient_Access_Booking_Centre-v8171023
- **Application URL:** https://apps.trac.jobs/job-advert/8171023?ShowJobAdvert=&feedid=9002
- **Employer website:** https://bcuhb.nhs.wales

## Job Content

### Job overview

An exciting opportunity is available to join the Patient Access & Booking Centre at Glan Clwyd Hospital on a permanent basis. We are looking for a hard working individual to join our busy team. The role is based in a busy call centre environment and the successful applicant will be part of a team of experienced staff with responsibility for managing a waiting list and booking patients. This role requires excellent communication skills, the ability to multi task and stay calm under pressure is essential.

Welsh to be learned within 12 months of appointment.

### Main duties of the job

Working in a highly pressurised booking centre, within a busy call centre environment, to provide an accurate and prompt administrative function to facilitate the delivery of a professional, efficient and effective centralised booking service, for a variety of outpatient clinics.

Using own initiative in sometimes complex situations to ensure that patients are booked in line with Local and National Access Targets.

Work as part of a multi-disciplinary team, supporting other team members to deliver the Access targets and patient focused booking service. To be part of a cohesive and integrated admin function to the service.

Duties/ responsibilities:

Provide “first point of access” administration for all referrals in the Booking Centre.

Act as first of contact for all enquiries and referrals into the Trust.

Use of local patient administration systems to manage all referrals, waiting lists and appointments for all patients in a timely manner.

### Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

## Person Specification

### Skills

**Essential**

- Interpersonal skills, Ability to prioritise own workload, Ability to work under pressure

**Desirable**

- Microsoft Office, WPAS

### Language

**Essential**

- Ability to speak Welsh

### Knowledge

**Essential**

- Knowledge of Data Protection Act

**Desirable**

- Knowledge of WPAS

### Experience

**Essential**

- Hospital/GP Practice, Call Centre, dealing with general public, work as Team

**Desirable**

- Working with Consultant/Clinical Staff, Waiting List Management

### Qualifications

**Essential**

- GCSE, NVQ3 or Equivalent, IT Qualification

**Desirable**

- IT or ECDL, Mandatory Training

### Personal Qualities

**Essential**

- Use of initiative, Confident when dealing with a range of people, positive attitude, Ability to work to tight deadlines, Demonstrate an understanding of equality and diversity

**Desirable**

- Evidence of professional development

## Documents

- [jd - sd (docx, 78.7kb)](https://www.healthjobsuk.com/documents?vdoc=10473204)
- [ps - mp (docx, 34.2kb)](https://www.healthjobsuk.com/documents?vdoc=10473202)
- [welsh language matrix (pdf, 134.3kb)](https://www.healthjobsuk.com/documents?edoc=2220)
- [oh form - ig ffurflen (docx, 103.8kb)](https://www.healthjobsuk.com/documents?vdoc=10473203)
- [values and behaviour framework (pdf, 2.0mb)](https://www.healthjobsuk.com/documents?edoc=2937)
- [nwssp recruitment services privacy notice (pdf, 808.3kb)](https://www.healthjobsuk.com/documents?edoc=1632)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.