# Pathway Supervisor - Outpatients > NHS job listing from Job Clerk for East and North Hertfordshire NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/pathway-supervisor-outpatients/f185030a-f588-47b9-a602-fb337e8d92a8 - **Markdown:** https://www.jobclerk.com/job/pathway-supervisor-outpatients/f185030a-f588-47b9-a602-fb337e8d92a8.md ## Summary - **Status:** Live - **Employer:** East and North Hertfordshire NHS Trust - **Town:** Stevenage - **Region:** East of England - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 4 - **Salary:** £28,392 - £31,157 per annum, pro rata - **Contract type:** Permanent - **Employment type:** Part time - 21 hours per week (3 days per week) - **Closing date:** 2026-06-17T23:59:00.000Z - **Posted:** 2026-06-03T12:33:41.310Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Hertfordshire/Stevenage/East_North_Hertfordshire_Teaching_NHS_Trust/Outpatients/Outpatients-v8055680 - **Application URL:** https://apps.trac.jobs/job-advert/8055680?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.enherts-tr.nhs.uk ## Job Content ### Job overview We are recruiting for a Pathway Supervisor who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. Are you looking for a dynamic and fast-paced role where you can make a meaningful impact? We are seeking motivated individuals to join our Outpatient Appointment Centre as an Outpatients Pathway  Supervisor. This role offers variety, challenge, and the opportunity to contribute directly to patient care by ensuring the smooth and efficient coordination of outpatient services. As an Outpatients Pathway Supervisor you will play a vital role in providing day-to-day supervision of an Outpatients Appointment Centre team, supporting the delivery of a high-quality, efficient, and patient focused appointment booking service. The post holder will assist with the operational management of booking processes and help ensure that clinic capacity is fully utilised in line with national waiting time targets and Trust policies. At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us. ### Main duties of the job The Pathway Supervisor will provide direct line management and supervision and support to the Outpatients Clerks and monitor team performance and escalate concerns to the Outpatients Appointment Centre Coordinators. Provision of an efficient administrative support service to all aspects of the Outpatients service. Provide leadership and support to administrative staff including rota management, delegation of tasks, and conflict resolution. In accordance with the Trust Access Policy oversee the appointment booking process to ensure accuracy and timeliness. Deal with any escalations in relation to bookings, cancellations, rescheduling of appointments, liaising with patients either by telephone or letter, as directed. ### Detailed job description and main responsibilities Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role. ## Job Details We are recruiting for a Pathway Supervisor who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. Are you looking for a dynamic and fast-paced role where you can make a meaningful impact? We are seeking motivated individuals to join our Outpatient Appointment Centre as an Outpatients Pathway Supervisor. This role offers variety, challenge, and the opportunity to contribute directly to patient care by ensuring the smooth and efficient coordination of outpatient services. As an Outpatients Pathway Supervisor you will play a vital role in providing day-to-day supervision of an Outpatients Appointment Centre team, supporting the delivery of a high-quality, efficient, and patient focused appointment booking service. The post holder will assist with the operational management of booking processes and help ensure that clinic capacity is fully utilised in line with national waiting time targets and Trust policies. At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us. ## Job Description The Pathway Supervisor will provide direct line management and supervision and support to the Outpatients Clerks and monitor team performance and escalate concerns to the Outpatients Appointment Centre Coordinators. Provision of an efficient administrative support service to all aspects of the Outpatients service. Provide leadership and support to administrative staff including rota management, delegation of tasks, and conflict resolution. In accordance with the Trust Access Policy oversee the appointment booking process to ensure accuracy and timeliness. Deal with any escalations in relation to bookings, cancellations, rescheduling of appointments, liaising with patients either by telephone or letter, as directed. ## Responsibilities Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role. ## Person Specification ### Qualifications **Essential** - GCSEs or equivalent in English and Maths (grades A–C / 9–4) - Evidence of continued professional and personal development **Desirable** - NVQ Level 3 in Business Administration, Customer Service or equivalent - ECDL or equivalent IT qualification - Leadership or management training ### Other Requirements **Essential** - Understanding of, and commitment to, equality, diversity and inclusion - Role model our Trust values every day - Able to work with people at all levels of an organisation ### Personal Attributes **Essential** - Professional and patient-focused approach - Flexible and adaptable - Able to work both independently and as part of a team - Committed to providing high-quality service and continuous improvement **Desirable** - Willingness to contribute ideas for service enhancements or innovation ### Previous Experience **Essential** - Significant experience in an administrative or clerical role - Experience supervising or supporting a team - Experience dealing with patient or customer enquiries in a high-pressure environment - Experience managing appointments or coordinating services - Experience working within an NHS or healthcare setting - Experience using hospital systems such as Lorenzo or ERS **Desirable** - Involvement in service improvement or audit work ### Skills and Knowledge **Essential** - Excellent communication skills, both written and verbal - Ability to organise and prioritise own and others’ workload - Skilled in handling sensitive and confidential information - Strong IT skills, including Microsoft Office (particularly Excel and Outlook) - Understanding of patient pathways, confidentiality, and data protection - Problem-solving and conflict resolution skills **Desirable** - Knowledge of NHS access targets and RTT standards - Familiarity with outpatient appointment policies and booking procedures - Ability to analyse and interpret service data or reporting outputs ## Documents - [showcasing our teaching commitment (pdf, 5.0mb)](https://www.healthjobsuk.com/documents?edoc=2905) - [pathway supervisor-applicant pack (pdf, 944.2kb)](https://www.healthjobsuk.com/documents?vdoc=10345487) - [must read guidance notes - application forms (pdf, 91.9kb)](https://www.healthjobsuk.com/documents?edoc=549) - [policy statement - recruitment of ex-offenders (pdf, 101.1kb)](https://www.healthjobsuk.com/documents?edoc=551) - [guidance on secondments for internal applicants (pdf, 101.3kb)](https://www.healthjobsuk.com/documents?edoc=2748) - [guidance notes for applicants - how your data is used and stored (pdf, 416.6kb)](https://www.healthjobsuk.com/documents?edoc=550) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.