# Pathology Receptionist

> NHS job listing from Job Clerk for Hampshire Hospitals NHS Foundation Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/pathology-receptionist/6f841247-0564-4106-a1b7-9cfb737579ad
- **Markdown:** https://www.jobclerk.com/job/pathology-receptionist/6f841247-0564-4106-a1b7-9cfb737579ad.md

## Summary

- **Status:** Live
- **Employer:** Hampshire Hospitals NHS Foundation Trust
- **Town:** Basingstoke
- **Region:** South East
- **Country:** England
- **Profession:** Administrative and IT
- **Grade:** Band 2
- **Salary:** £25,272 Per annum pro rata
- **Contract type:** Fixed term: 9 months (or secondment, Mon-Fri 12-5)
- **Employment type:** Part time - 25 hours per week (12:00-17:00 Mon-Fri, may need to cover morning shifts if short staffed)
- **Closing date:** 2026-07-05T23:59:00.000Z
- **Posted:** 2026-06-24T11:22:04.565Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/Hampshire/Basingstoke/Hampshire_Hospitals_NHS_Foundation_Trust/Phlebotomy/Phlebotomy-v7925259
- **Application URL:** https://apps.trac.jobs/job-advert/7925259?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.hampshirehospitals.nhs.uk

## Job Content

### Job overview

To answer phone calls for appointments and general enquiries efficiently to support patients to use the phlebotomy service.

To welcome patients, visitors and couriers to the Pathology Department at Basingstoke hospital, especially those attending for blood test, and signpost and troubleshoot, ensuring high levels of customer care and satisfaction.

To manage couriers, pick up and deliveries by informing the relevant Pathology staff of their arrival.

Applicants must be able to work 12:00-17:00 Mon-Fri

### Main duties of the job

- Booking phone appointments for patients
- Assisting visitors, couriers and patients attending the department
- Attending the admin team meetings to discuss service improvement
- This job requires good customer service and communication skills aswell as the ability to multi-task and prioritise work

### Detailed job description and main responsibilities

- Booking phone appointments for patients
- Assisting visitors, couriers and patients attending the department
- Attending the admin team meetings to discuss service improvement
- This job requires good customer service and communication skills aswell as the ability to multi-task and prioritise work

Please see attached job description for full details related to the post

## Job Details

To answer phone calls for appointments and general enquiries efficiently to support patients to use the phlebotomy service.

To welcome patients, visitors and couriers to the Pathology Department at Basingstoke hospital, especially those attending for blood test, and signpost and troubleshoot, ensuring high levels of customer care and satisfaction.

To manage couriers, pick up and deliveries by informing the relevant Pathology staff of their arrival.

Applicants must be able to work 12:00-17:00 Mon-Fri

## Job Description

Booking phone appointments for patients

Assisting visitors, couriers and patients attending the department

Attending the admin team meetings to discuss service improvement

This job requires good customer service and communication skills aswell as the ability to multi-task and prioritise work

## Responsibilities

Booking phone appointments for patients

Assisting visitors, couriers and patients attending the department

Attending the admin team meetings to discuss service improvement

This job requires good customer service and communication skills aswell as the ability to multi-task and prioritise work

Please see attached job description for full details related to the post

## Person Specification

### Professional skills

**Essential**

- Ability to multi-task
- Ability to prioritise workload

### Customer service experience

**Essential**

- Evidence of previous customer service experience

**Desirable**

- Within healthcare environment

### Previous administrative experience

**Essential**

- Previous administrative experience

**Desirable**

- Within healthcare environment

## Documents

- [pledge (pdf, 205.7kb)](https://www.healthjobsuk.com/documents?vdoc=10396777)
- [pathology receptionist (pdf, 680.5kb)](https://www.healthjobsuk.com/documents?vdoc=10239088)
- [hhft employee rewards & benefits (pdf, 723.8kb)](https://www.healthjobsuk.com/documents?edoc=900)
- [tackling climate change at hampshire hospitals (pdf, 4.9mb)](https://www.healthjobsuk.com/documents?edoc=2900)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.