# Pathology IT Support Officer > NHS job listing from Job Clerk for Shrewsbury and Telford Hospital NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/pathology-it-support-officer/3bdeca09-2203-488c-bc6b-1d77a6d07c55 - **Markdown:** https://www.jobclerk.com/job/pathology-it-support-officer/3bdeca09-2203-488c-bc6b-1d77a6d07c55.md ## Summary - **Status:** Live - **Employer:** Shrewsbury and Telford Hospital NHS Trust - **Town:** Shrewsbury - **Region:** Midlands - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 5 - **Salary:** £32,073 - £39,043 per annum/pro rata - **Contract type:** 6 months (Fixed term / secondment for 6 months) - **Employment type:** Full time - 37.5 hours per week (Participate in an out of hours on call service.) - **Closing date:** 2026-06-18T23:59:00.000Z - **Posted:** 2026-06-04T10:01:10.865Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Shropshire/Shrewsbury/The_Shrewsbury_Telford_Hospital_NHS_Trust/Information_Technology/Information_Technology-v8058148 - **Application URL:** https://apps.trac.jobs/job-advert/8058148?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.sath.nhs.uk ## Job Content ### Job overview 6 month fixed term / secondment An exciting opportunity has arisen to join an established / experienced team of Desktop Support Technicians on a 6 month secondment / fixed term contract. The post holders will be a member of the Desktop Support Team providing a customer sensitive and responsive support, fault resolution and advice service, which ensures the maximum availability, performance and utilisation of device management including Desktop PC / Laptop, Wireless Trollies, Digital Dictation devices as well as iOS devices including iPhones, iPods and iPads used by the directorates business and clinical teams. You will be responsible for ensuring a systematic, disciplined and analytical approach to problem solving and ensuring agreed procedures and standards are met as well as ensuring the security of It related devices across the organisation. Undertake incident diagnostics to resolve any technical issues will be required along with supporting projects which require the implementation / deployment of devices as well as management of the deployment of Windows security patches to devices and iOS version updates in line with The Shrewsbury and Telford Hospital NHS Trust (SaTH) Digital Security Strategy and improvement plan. You will also be required to participate in an out of hours on-call Desktop Support rota. ### Main duties of the job You will have demonstrable experience in:- - To provide a customer centric service to all staff.  To deliver a professional, polite and empathetic service, building professional relationships with Digital Service, Business and Clinical staff across SaTH. - To work collaboratively with other teams including the IT Service Desk, Infrastructure / Network Team, Systems Admin, Training Team. - To support a range of Windows operating systems including Windows 7 and 10. - To support the deployment and day to day management diagnostics of Office365. - Build and configuration of Desktop PC’s, Laptops and other end point devices including digital dictation devices and iOS devices i.e. iPhones, iPADs, iPODs etc. - Undertake incident diagnostics to resolve any technical issues, support projects which require the implementation / deployment of devices. - Testing and deployment of windows security patches to devices as well as iOS version updates in line with the SaTH Digital Security improvement plan in line with NHSDigital and NHSX. - To support the install of new device across SaTH including the Desktop network patch as part of device installations. - Ensure that the IT asset database record is kept up to date. - Work within defined deadlines as part of a team and on an individual basis. - Installation, repair and maintenance of IT equipment ### Detailed job description and main responsibilities For full duties and responsibilities please refer to the attached document entitled Job Description. ## Job Details 6 month fixed term / secondment An exciting opportunity has arisen to join an established / experienced team of Desktop Support Technicians on a 6 month secondment / fixed term contract. The post holders will be a member of the Desktop Support Team providing a customer sensitive and responsive support, fault resolution and advice service, which ensures the maximum availability, performance and utilisation of device management including Desktop PC / Laptop, Wireless Trollies, Digital Dictation devices as well as iOS devices including iPhones, iPods and iPads used by the directorates business and clinical teams. You will be responsible for ensuring a systematic, disciplined and analytical approach to problem solving and ensuring agreed procedures and standards are met as well as ensuring the security of It related devices across the organisation. Undertake incident diagnostics to resolve any technical issues will be required along with supporting projects which require the implementation / deployment of devices as well as management of the deployment of Windows security patches to devices and iOS version updates in line with The Shrewsbury and Telford Hospital NHS Trust (SaTH) Digital Security Strategy and improvement plan. You will also be required to participate in an out of hours on-call Desktop Support rota. ## Job Description You will have demonstrable experience in:- To provide a customer centric service to all staff. To deliver a professional, polite and empathetic service, building professional relationships with Digital Service, Business and Clinical staff across SaTH. To work collaboratively with other teams including the IT Service Desk, Infrastructure / Network Team, Systems Admin, Training Team. To support a range of Windows operating systems including Windows 7 and 10. To support the deployment and day to day management diagnostics of Office365. Build and configuration of Desktop PC’s, Laptops and other end point devices including digital dictation devices and iOS devices i.e. iPhones, iPADs, iPODs etc. Undertake incident diagnostics to resolve any technical issues, support projects which require the implementation / deployment of devices. Testing and deployment of windows security patches to devices as well as iOS version updates in line with the SaTH Digital Security improvement plan in line with NHSDigital and NHSX. To support the install of new device across SaTH including the Desktop network patch as part of device installations. Ensure that the IT asset database record is kept up to date. Work within defined deadlines as part of a team and on an individual basis. Installation, repair and maintenance of IT equipment ## Responsibilities For full duties and responsibilities please refer to the attached document entitled Job Description. ## Person Specification ### SKILLS. **Essential** - Excellent customer relation skills. - Proven skill in problem solving and diagnostics through to resolution - Test and deploy window security patches for devices - Network patching to support the installation of end-point-devices **Desirable** - Basic Project Management skills ### Knowledge **Essential** - Build and configuration of PCs/Laptops and operating systems, including Windows 10 and 11 - Configuration of Office packages - Knowledge of build and configuration of Apple devices ### Experience **Essential** - Experience of working on Windows 10 and 11 - Experience of Apple products, iPhones/iPads etc. and their configuration via a Mobile Device Management Tool - Experience of working in a large organisation supporting a large estate of end-point devices ### Qualification **Essential** - Educated to degree level or equivalent experience **Desirable** - ITIL Foundation Certificate. - Microsoft Certification ## Documents - [job pack (pdf, 893.6kb)](https://www.healthjobsuk.com/documents?vdoc=10348221) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.