# PaNDR Emergency Bed Service Coordinator > NHS job listing from Job Clerk for Cambridge University Hospitals NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/pandr-emergency-bed-service-coordinator/d346a4a0-4d1a-4df4-8366-0ce21c49f13e - **Markdown:** https://www.jobclerk.com/job/pandr-emergency-bed-service-coordinator/d346a4a0-4d1a-4df4-8366-0ce21c49f13e.md ## Summary - **Status:** Live - **Employer:** Cambridge University Hospitals NHS Foundation Trust - **Town:** Cambridge - **Region:** East of England - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 p.a. pro rata - **Contract type:** Permanent - **Employment type:** Full time, Part time, Flexible working, 37.5 hours per week (37.5 per week - 13 x 11.5 hour shifts in each 4 week period. Shift times are 08:00-20:00 or 20:00-08:00 and will include a variety of day, night, weekend and Bank Holiday shifts. Full Time or Part Time / Flexible working hours may be considered.) - **Closing date:** 2026-05-31T23:59:00.000Z - **Posted:** 2026-05-21T16:50:51.333Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Cambridgeshire/Cambridge/Cambridge_University_Hospitals_NHS_Foundation_Trust/Division_Womens_Childrens_Services/Division_Womens_Childrens_Services-v8031231 - **Application URL:** https://apps.trac.jobs/job-advert/8031231?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.cuh.nhs.uk ## Job Content ### Job overview An exciting opportunity has arisen for an Emergency Bed Service Coordinator to join the Paediatric and Neonatal Decision Support and Retrieval Service (PaNDR) for the East of England. This is a developing service which delivers Neonatal and Paediatric Critical Care transfers across the East of England.  You will play a crucial role within the service, coordinating emergency referrals and bed / cot locating across the region.  You will act as the first point of contact for all forms of communication for the service (primarily via telephone). ### Main duties of the job Working for an emergency, 24/7 neonatal and paediatric transfer service, to coordinate collection, storage and reporting of information regarding regional cot availability. To facilitate transfers of babies to the Neonatal Intensive Care Units and Paediatric Intensive Care Units in the region. To be the first point of contact for all referrals. To provide admin support 24/7 (shift times are 08:00-20:00 or 20:00-08:00 and will include a variety of day, night, weekend and bank holiday shifts, distributed as equally as possible with the priority being covering the service). This role is not patient facing and requires some lone working. ### Detailed job description and main responsibilities Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities. Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have: - applied for a Graduate visa - or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position. The advert will close at midnight on 31 May 2026. Interviews are due to be held on 15 June 2026. Benefits to you At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff. On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH. CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times. Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered. We welcome applications from the Armed Forces. ## Job Details An exciting opportunity has arisen for an Emergency Bed Service Coordinator to join the Paediatric and Neonatal Decision Support and Retrieval Service (PaNDR) for the East of England. This is a developing service which delivers Neonatal and Paediatric Critical Care transfers across the East of England.  You will play a crucial role within the service, coordinating emergency referrals and bed / cot locating across the region.  You will act as the first point of contact for all forms of communication for the service (primarily via telephone). ## Job Description Working for an emergency, 24/7 neonatal and paediatric transfer service, to coordinate collection, storage and reporting of information regarding regional cot availability. To facilitate transfers of babies to the Neonatal Intensive Care Units and Paediatric Intensive Care Units in the region. To be the first point of contact for all referrals. To provide admin support 24/7 (shift times are 08:00-20:00 or 20:00-08:00 and will include a variety of day, night, weekend and bank holiday shifts, distributed as equally as possible with the priority being covering the service). This role is not patient facing and requires some lone working. ## Responsibilities Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities. Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have: As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position. The advert will close at midnight on 31 May 2026. Interviews are due to be held on 15 June 2026. Benefits to you At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff. On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH. CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times. Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered. We welcome applications from the Armed Forces. ## Person Specification ### Skills **Essential** - Good communication skills including telephone, email and face-to-face - Ability to deal with challenging conversations, often with stressed / anxious stakeholders - Ability to follow processes and procedures - Ability to manage time working to schedule and timescales, whilst under pressure - Good organisational skills Good organisational skills - Ability to show attention to detail - Computer literate - Pleasant, calm and polite telephone manner - Using initiative to progress work/referrals without direct guidance, often whilst lone-working ### Knowledge **Essential** - Understanding of patient confidentiality issues - Understanding of the need to prioritise urgent information - Able to work on own initiative - Ability to multi-task **Desirable** - Knowledge of the NHS - Knowledge of the eastern region ### Experience **Essential** - Experience of working in a customer services or front of house environment - Experience of dealing with the public in a professional environment - Basic IT skills - ability to use Microsoft packages - Experience of working in a team **Desirable** - Previous NHS experience - Experience of working in a busy contact centre / call handling position, helpdesk or reception - Shift work – 24/7 service - Experience of using EPIC or other electronic patient record - Experience of multi-disciplinary team working ### Qualifications **Essential** - Educated to GCE, GSE, GCSE or equivalent education **Desirable** - NVQ Level 2 or 3 in Customer Service or Business and Administration ### Additional Requirements **Essential** - The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of Safe, Kind, Excellent. - Must be able to work unsocial hours, including late shifts, nights, weekends and bank holidays - Willingness to assist with other duties as required - In compliance with provisions in the working time regulations 1998 and the management of health and safety at work regulations 1999, this post is restricted to persons aged over 18 years ## Documents - [applicant information pack (pdf, 680.3kb)](https://www.healthjobsuk.com/documents?vdoc=10318776) - [information for applicants - completing your application (pdf, 222.9kb)](https://www.healthjobsuk.com/documents?vdoc=10318777) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.