# PALS and Complaints Officer > NHS job listing from Job Clerk for Tameside and Glossop Integrated Care NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/pals-and-complaints-officer/a3142743-ac89-4dd2-9703-f2de647c4c27 - **Markdown:** https://www.jobclerk.com/job/pals-and-complaints-officer/a3142743-ac89-4dd2-9703-f2de647c4c27.md ## Summary - **Status:** Live - **Employer:** Tameside and Glossop Integrated Care NHS Foundation Trust - **Location:** Tameside General Hospital - **Workplace type:** onsite - **Profession:** Officer (discipline unspecified) - **Grade:** Band 4 - **Salary:** £28392.00 to £31157.00 - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week (Monday-Friday 9:00-5:00pm) - **Closing date:** 2026-11-01T23:59:00.000Z - **Posted:** 2026-10-16T10:53:03.621Z - **Source information URL:** https://www.healthjobsuk.com/job/-v8314100 - **Application URL:** https://apps.trac.jobs/job-advert/8314100?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.tamesidehospital.nhs.uk ## Job Content ### Job overview Are you looking for an opportunity to make a real difference to the experience of patients, families and carers? An exciting opportunity has arisen to join the PALS and Complaints Team at Tameside and Glossop Integrated Care NHS Foundation Trust. We are seeking a motivated and compassionate PALS and Complaints Case Officer to join our busy and supportive team This varied and rewarding role is ideal for an individual with excellent communication, problem-solving and organisational skills. You will play a key role in supporting patients, relatives and carers by managing concerns, enquiries and complaints, ensuring their voices are heard and that opportunities for service improvement are identified and acted upon. If you are passionate about customer service, have a keen eye for detail and enjoy working in a fast-paced environment where no two days are the same, we would love to hear from you. Important Notice on Visa Sponsorship Eligibility Please note that whilst the trust does offer sponsorship this role is unfortunately not eligible for visa sponsorship under the UK Skilled Worker visa route. This is due to the position not meeting the minimum salary threshold of £41,700 per annum and/or the required skill level set by UK Visas and Immigration. ### Main duties of the job To work in the PALS and Complaints Teamin ensuring that all enquiries and complaints are thoroughly investigated and responded to within national and locally set timescales. The post holder will also interpret national guidance and be able to accurately inform, support and guide patients/relatives and staff through national and local policies that relate to the handling of complaints and enquiries. ### Detailed job description and main responsibilities The job description gives an overview of the main tasks and responsibilities of the role, and the person specifications focuses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded. The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed. ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### Skills **Essential** - Good understanding of grammar and punctuation - Ability to work in Microsoft word - Ability to prioritise competing demands - Ability to communicate sensitively and be able to manage challenging situations ### Knowledge **Essential** - Aware of role of Patient Advice and Liaison Service (PALS) and NHS Complaints Procedure - Understanding of data protection and confidentiality **Desirable** - Good understanding of the PHSO procedure ### Experience **Essential** - NHS or equivalent health and social care experience relevant to the post - Experience of talking to distressed and upset members of the public on the telephone and face to face. - Experience of managing complaints - Experience of resolving disputes at a local level - Experience of working in a team **Desirable** - Experience of using patient safety management systems including Ulysses, Datix or other risk management systems ### Qualifications **Essential** - Minimum 5 GCSE’s one of which should be English Language and/or equivalent relevant experience - RSA11, NVQ3 or equivalent relevant experience - Good General secondary education or relevant equivalent experience **Desirable** - Evidence of continued professional development ## Documents - [candidate pack (pdf, 343.6kb)](https://www.healthjobsuk.com/documents?edoc=3042) - [job description (pdf, 152.4kb)](https://www.healthjobsuk.com/documents?vdoc=10670489) - [hospital site map (jpg, 160.9kb)](https://www.healthjobsuk.com/documents?edoc=2829) - [hospital floor plan (pdf, 50.9kb)](https://www.healthjobsuk.com/documents?edoc=1204) - [pals and complaints officer - person specification (pdf, 152.6kb)](https://www.healthjobsuk.com/documents?vdoc=10634902) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.