# Pain Clinic Patient Pathway Co-ordinator > NHS job listing from Job Clerk for Liverpool University Hospitals NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/pain-clinic-patient-pathway-co-ordinator/25ca3a4c-4aee-403c-8f53-9bcbece6bcda - **Markdown:** https://www.jobclerk.com/job/pain-clinic-patient-pathway-co-ordinator/25ca3a4c-4aee-403c-8f53-9bcbece6bcda.md ## Summary - **Status:** Live - **Employer:** Liverpool University Hospitals NHS Foundation Trust - **Town:** Liverpool - **Region:** North West - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 Pro Rata - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week (Flexible working hours) - **Closing date:** 2026-07-14T23:59:00.000Z - **Posted:** 2026-06-30T08:01:02.159Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Merseyside/Liverpool/Liverpool_University_Hospitals_NHS_Foundation_Trust/Pain_Medicine_Clinic/Pain_Medicine_Clinic-v8026177 - **Application URL:** https://apps.trac.jobs/job-advert/8026177?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.liverpoolft.nhs.uk ## Job Content ### Job overview To manage and monitor waiting lists to ensure that procedures are carried out within specified Government targets and locally agreed clinical protocols. To provide and maintain an efficient and effective administrative service, undertaking a range of administrative duties in line with local policies and procedures. Assist in the smooth running of the Pain Service ensuring patients are dealt with in an efficient manner, whilst adhering to Trust policies at all times. ### Main duties of the job Waiting List Management Duties - To coordinate and monitor waiting lists. Coordination and production of accurate waiting time information on a weekly basis and ensuring that there are no outliers to the targets. The post holder will experience a daily requirement to produce accurate work at speed. General/ Administrative Duties - To provide and maintain an efficient and effective administrative service. Routine duties include; answering telephone enquiries, updating computer databases, filing, case note requests and preparation. Dealing effectively with mail, redirecting where necessary. - Prioritise and organise own workload daily. - Suggest changes in practice to local systems and processes to ensure that the service is as efficient and effective as possible. - Communication with Pain Patients regarding upcoming appointments or theatre procedures to reduce DNA rate and improve utilisation. - Deal efficiently with all hospital staff and visitors. - Maintain professional standards in appearance, behaviour and punctuality. - Assist in training and supervision of new members of staff, whilst carrying out one’s own duties. SYSTEMS AND EQUIPMENT - Use of computer equipment, Microsoft software packages and other appropriate software applications. - Use of e-mail Use of photocopier, scanner, printers ### Detailed job description and main responsibilities Waiting List Management Duties - To coordinate and monitor waiting lists. Coordination and production of accurate waiting time information on a weekly basis and ensuring that there are no outliers to the targets. The post holder will experience a daily requirement to produce accurate work at speed. General/ Administrative Duties - To provide and maintain an efficient and effective administrative service. Routine duties include; answering telephone enquiries, updating computer databases, filing, case note requests and preparation. Dealing effectively with mail, redirecting where necessary. - Prioritise and organise own workload daily. - Suggest changes in practice to local systems and processes to ensure that the service is as efficient and effective as possible. - Undertake reception duties, greeting and registering patients and answering the telephone. Deal efficiently with all hospital staff and visitors. - Maintain professional standards in appearance, behaviour and punctuality. - Assist in training and supervision of new members of staff, whilst carrying out one’s own duties. SYSTEMS AND EQUIPMENT - Use of computer equipment, Microsoft software packages and other appropriate software applications. - Use of e-mail Use of photocopier, scanner, printers ## Job Details To manage and monitor waiting lists to ensure that procedures are carried out within specified Government targets and locally agreed clinical protocols. To provide and maintain an efficient and effective administrative service, undertaking a range of administrative duties in line with local policies and procedures. Assist in the smooth running of the Pain Service ensuring patients are dealt with in an efficient manner, whilst adhering to Trust policies at all times. ## Job Description Waiting List Management Duties - To coordinate and monitor waiting lists. Coordination and production of accurate waiting time information on a weekly basis and ensuring that there are no outliers to the targets. The post holder will experience a daily requirement to produce accurate work at speed. General/ Administrative Duties - To provide and maintain an efficient and effective administrative service. Routine duties include; answering telephone enquiries, updating computer databases, filing, case note requests and preparation. Dealing effectively with mail, redirecting where necessary. - Prioritise and organise own workload daily. - Suggest changes in practice to local systems and processes to ensure that the service is as efficient and effective as possible. Communication with Pain Patients regarding upcoming appointments or theatre procedures to reduce DNA rate and improve utilisation. Deal efficiently with all hospital staff and visitors. - Maintain professional standards in appearance, behaviour and punctuality. - Assist in training and supervision of new members of staff, whilst carrying out one’s own duties. SYSTEMS AND EQUIPMENT - Use of computer equipment, Microsoft software packages and other appropriate software applications. - Use of e-mail Use of photocopier, scanner, printers ## Responsibilities Waiting List Management Duties - To coordinate and monitor waiting lists. Coordination and production of accurate waiting time information on a weekly basis and ensuring that there are no outliers to the targets. The post holder will experience a daily requirement to produce accurate work at speed. General/ Administrative Duties - To provide and maintain an efficient and effective administrative service. Routine duties include; answering telephone enquiries, updating computer databases, filing, case note requests and preparation. Dealing effectively with mail, redirecting where necessary. - Prioritise and organise own workload daily. - Suggest changes in practice to local systems and processes to ensure that the service is as efficient and effective as possible. - Undertake reception duties, greeting and registering patients and answering the telephone. Deal efficiently with all hospital staff and visitors. - Maintain professional standards in appearance, behaviour and punctuality. - Assist in training and supervision of new members of staff, whilst carrying out one’s own duties. SYSTEMS AND EQUIPMENT - Use of computer equipment, Microsoft software packages and other appropriate software applications. - Use of e-mail Use of photocopier, scanner, printers ## Person Specification ### Skills **Essential** - Good basic numeracy skills - Excellent interpersonal skills ability to communicate at all levels - Should be able to present data and information in a useful and understandable format - Have good negotiation skills ### Knowledge **Essential** - A good working knowledge of computers and software packages/ECDL - Understanding of a broad range of administrative processes - Able to demonstrate and understanding of a wide range of local hospitals systems/ processes and policies ### Experience **Essential** - Have demonstrable experience and knowledge of service improvement systems. ### Qualifications **Essential** - RSAII or equivalent ## Documents - [risk id (pdf, 352.6kb)](https://www.healthjobsuk.com/documents?vdoc=10313134) - [sbar b3 (pdf, 184.6kb)](https://www.healthjobsuk.com/documents?vdoc=10320845) - [vacancy b3 (pdf, 600.5kb)](https://www.healthjobsuk.com/documents?vdoc=10320846) - [person spec (pdf, 217.3kb)](https://www.healthjobsuk.com/documents?vdoc=10313133) - [life at luhft benefits (pdf, 333.2kb)](https://www.healthjobsuk.com/documents?edoc=2664) - [pain service b3 clerical officer (pdf, 592.5kb)](https://www.healthjobsuk.com/documents?vdoc=10313135) - [pain medicine clerical officer b3 (pdf, 217.3kb)](https://www.healthjobsuk.com/documents?vdoc=10313136) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.